Quote:
Originally Posted by Rathji
Went to McDonalds to get some breakfast today and the girl at the window took the card, brought it inside with her and closed the window. I was kind of shocked that she had grabbed it, rather than hand me the machine to us my card with, so I got her attention and tell her to give my card back. She did, and gave me a receipt with it.
Of course, I never entered my PIN, and the people at both windows assure me nothing is wrong and there is just a new Interact system, as we drive away.
Anyway, so I am trying to get a hold of McDs to figure out why with this system are they taking my card, since I have no way of knowing how many times they charged something to it, and for all I know I just brought them all breakfast.
My main question to CP is this: What kind of system is this, is it something my bank has set up and I didn't notice? Can I get it turned off, since the idea of someone charging my account without a PIN is not acceptable to me?
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I work at McDonald's part time and there is no way we can overcharge you or make you pay any excess fees with the tap system.
As soon as an order is paid for, its status is "Paid" and the next order is brought up on the screen. If you saw the employee tap your card more than once then there is a possibility they used your card to pay for the car behind you, but if they did do that the employee would've been fired, and there's not really any point in making one person paying for two orders so I can't see anyone doing it. All drive thru stations and till systems are monitored by cameras at all times so if one employee did want to be a jerk for no reason, they can easily be caught.
My point is there isn't really any risk, and you can always check your bank statements or even your order receipt to see if you were overcharged/ paid for something you didn't buy. McDonald's managers are used to getting crap from customers so they'll refund anything you didn't intend on buying quite easily. I wouldn't recommend calling the actual corporation as they'd tell you the same thing I just did.
Furthermore, so far I've only seen this new interac system implemented in fast food restaurants, this is only to speed up the ordering process.
If you're still uncomfortable even after all this, you can either pay with cash or notify the employee that you wish to input your pin before giving him/her your card.