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Originally Posted by fotze
That CBC special a while back showed that some companies dole out bonuses based on reducing the time talking to customers.
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Did they happen to mention if the flunkies get a bonus for most addresses and phone numbers collected? That's my pet peeve. Phone some business or service to ask a simple question and they want your phone number or your address right off the bat.
Me: Hi, do you sell ink cartridges for Canon XJ900000 printers?
Customer Service: Address and phone number please.
Yesterday I returned a 12$ item to the grocery store and it was like a visit to an adoption agency. I had to explain my motivations, fill out a form with my name, address, phone number, and then sign it at the bottom. Hopefully there is some guy at Safeway Headquarters right now poring over a map of Calgary and trying to find my house on 69 Balls Street.
I guess it doesn't bother many other people because they are always kinda stunned when I say "no you can't have my address" or "why do you need my phone number to answer this question".