Quote:
Originally Posted by Sliver
So if you look at Dealfind's Refund Policy and their Terms of Conditions, I don't know how you can conclude they owe you anything.
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There's a difference between doing the legal minimum and doing what is required to stay in business by providing good service. If a waiter is surly and your food is cold, the restaurant doesn't legally owe you a refund and they likely haven't broken any food safety laws. On the other hand, if it continues, they're likely to be out of business.
Dealfind might not owe Rudd a refund legally, their T&Cs probably let them weasle out of it. But going through the parties, it doesn't seem like anyone here is happy.
Rudd: got crappy service, less likely to use dealfind for purchases in the future
Koncept: Overwhelmed by low-priced clients, provided crappy service, now has to provide it again for free. Less likely to use dealfind again.
Everyone reading on CP: Realizes Rudd/Koncept have had a crappy experience, less likely to use dealfind for their own business and/or purchases.
Clearly dealfind is winning big here.