Quote:
Originally Posted by kyuusei
The problem is they say I can't upgrade to a smartphone yet - which is ######ed, I've never even had one (including an iPhone). So unless they let regular customers upgrade (which they used to, before this two-year smartphone policy), I'm out.
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Step 1: Phone Rogers.
Step 2: In a shrill, agitated voice yell "RETENTIONS!" "RETENTIONS!" over and over until you get someone on the phone who can actually do something.
Step 3: Quote HotHotHeat's plan from
here, as though you are pissed off that your 'buddy' gets the good plan, and whyTF aren't you?
step 4: Mention that you'll take advantage of your Hardware Upgrade at this time. (They wouldn't want to lose your business, after all that work, would they?)
The squeaky wheel approach has worked for me well in the past. You just need to get through to retentions to have anything done.