Bell's tech support - anyone here work for Bell?

[Buff]

I'm trying to receive tech support from Bell for one of our rugged modems. Unfortunately my name is not on the account. We don't know who to contact as our rep is no longer with the company and nobody is getting back to us as to who our sales rep is.

I'm hoping there is somebody from Bell who can at least tell me if there is network issues on the EVDO network in Lethbridge. The modem seems to be faster when it is in use on the westside (but still not fast as it once was), but it is dog slow on the northside or southside. Pages are slow to load, and the application we use takes a long time to process a transacttion.

The thing that really pisses me off is that my name was added to the account in November and it was the 3rd time my name was added. Could've had this solved or at least been in progress to a solution last week when the issue occured, but NOOOoooo Bell has to continue offering me the worst tech support.

[Bobblehead]

Bell is brutal for that. We switched our long distance to them a few years ago, and after them not getting the routing correct for over a year, we gave up and switched back to the previous company.

When we were getting a couple new circuits put in, between Bell saying it was Telus' issue and Telus saying it was Bell, it too 2 months longer than it should have.

And we had a company Blackberry plan, and everytime there is an issue and we call up Bell, we always get a "not listed as contact" issue, even though there has been a note appended to the accounts listing who can be included. We actually have to tell them to look at the notes before they will see our names. Useless SOBs

[HOOT]

Do you know who's name is on the account as it stands right now?

[jammies]

I don't work for Bell anymore (woo hoo!) but when I had to deal with the brain-dead tech support for clients I was working at, I usually did one of:

- Lie and claim to be someone else who WAS on the account, as long as I knew the name.
- Get the customer number off the bill and call the accounts number off that bill to tell them the billing was wrong and that I needed to talk to a salesperson to discuss or business was going elsewhere.
- Politely request the name of the person I was talking to, and then ask them for a supervisor on the line. Then get the name of the supervisor when they (inevitably) still try to brush you off with a "call-back" promise, and call back again and again asking for that same supervisor until fixing my problem became easier than telling me "no" again.

Even working at Bell you couldn't get proper support through legitimate channels. If you didn't know somebody in the relevant department who owed you a favour, simple tasks took weeks, moderate tasks months, and for difficult projects the best case scenario was getting a callback after the technology was obsoleted so they could tell you to buy something new to "solve" your problem.