OTTAWA (CBC) - Canada Post's volunteer Santas will have to start making lists of the children they write to after at least 13 children in the Ottawa region received letters from "The North Pole" containing demeaning and insulting language.
The volunteers, who are current or former Canada Post employees, send a standard printed message and a personalized note responding to children who have written letters to Santa Claus.
Daoust told CBC News the content that sparked complaints ranged from "inappropriate language and observations about the child's letter to Santa to more disturbing comments."
She said some of the letters were sent to younger children whose parents opened the letters, but a few were opened by children.
"We've spoken to a lot of these parents and expressed our dismay," she said. "We are devastated over this."
She added that there has never been a similar incident in the 26 years that the program has been running.