(Why I) Don't use Vonage (anymore)
So I have been using Vonage VOIP for the last year and a bit. Fairly satisfied with the service and the price. I called to cancel my service as I am moving soon and don't need it for a while. I called the first time and waited on hold for about 20 mins. Had stuff to do so hung up. Called about a week later and didn't wait all that long on hold, maybe 5 mins. So I tell the guy I want to cancel my service and he does all his best to keep me as a subscriber but I just don't need it right now. I tell the guy that I am overall happy with the service and I will most likely buy again later in the future. So he accepts that. I ask how the credit will work as far as the service that hasn't been used. He says that they do not give any credit, it is a monthly fee and it doesn't matter if you cancel 1 day after the charge or 30 days after. It so happened that the latest charge on my account was 3 days ago. I say fine, you won't give me a prorated credit even tho most other companies do. I ask him to just have my service cancelled the day before it is to renew. He says, we can;t do that. WHAT? You have to call in again the day you want it cancelled and do it then. I tell him he either gives me a credit or automatically cancels the service or I will never be a customer again. He didn't care nor did his supervisor.
So screw you Vonage and anyone else that is thinking about using them, this is just a tid bit of info you might want to consider before you sign up.
Honestly, what is wrong with business now adays? INstead of giving me a $18 credit and keep a customer happy and possibly have the customer come back, they will piss the customer off and lose hundreds possibly thousands of dollars in future revenue. Idiots.
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