12-06-2021, 10:40 AM
|
#61
|
evil of fart
|
Quote:
Originally Posted by tvp2003
Just on the topic of online reviews, I used to never leave reviews. Not worth my time to be honest.
But with the pandemic I decided to leave some 5* reviews to businesses that I like and who deserve it. Because if it helps them stay in business without raising prices then I benefit too. Just my $0.02.
|
Yep, I do five or nothing. But I only do five if they deserve it...I don't throw them out willy-nilly. If it deserves less than five, I just move on my way and leave them alone.
|
|
|
The Following User Says Thank You to Sliver For This Useful Post:
|
|
12-06-2021, 10:40 AM
|
#62
|
First Line Centre
|
I think the best advise for FG would be to forget the whole episode and move on.
|
|
|
The Following User Says Thank You to flamesfever For This Useful Post:
|
|
12-06-2021, 10:40 AM
|
#63
|
Franchise Player
|
I'm a small business owner, and the only reviews I'll generally leave are 5* or 1*
I try and remember to leave 5* reviews when I have a good experience, and reserve 1* for things that are absolutely terrible/not delivered/fraudulent. It isn't common. If I get a 3-4* experience I generally won't leave a review. In FG's situation I agree it doesn't sound like it went perfectly, but they did come and fix it. Everything really objectionable (the yelling/warranty contract) happened after the negative review. The business owner absolutely should have dealt with it better (a polite response detailing that everything was fixed would be better), but I understand the frustration.
As an aside, Ive never been more frustrated as a business owner than with people who leave a 3* review with the comment "good." That is someone who actively hurt my business because they have an "I don't give out a perfect score for just doing a good job, thats the bare minimum" type attitude.
|
|
|
The Following 3 Users Say Thank You to bizaro86 For This Useful Post:
|
|
The Following 2 Users Say Thank You to PepsiFree For This Useful Post:
|
|
12-06-2021, 10:49 AM
|
#65
|
Lifetime In Suspension
|
You know I think a 3 star review in the context of “company doctored a contract after I had already signed it and I have a copy” is pretty generous all things considered. Downright business friendly
|
|
|
12-06-2021, 10:50 AM
|
#66
|
evil of fart
|
Quote:
Originally Posted by ResAlien
You know I think a 3 star review in the context of “company doctored a contract after I had already signed it and I have a copy” is pretty generous all things considered. Downright business friendly
|
Yeah? Well he three-starred them before they allegedly did that.
|
|
|
12-06-2021, 10:54 AM
|
#67
|
Lifetime In Suspension
|
Quote:
Originally Posted by Sliver
Yeah? Well he three-starred them before they allegedly did that.
|
And? You’ve already made it very clear that no business deserves any review less than five stars no matter what they do. Doctored contract? Five stars. Slimy hot tub? Five stars. Threats and intimidation? Five stars.
Or are you saying it’s allowable in your mind for him to now give them the death kiss of 3 stars for their apparently reprehensible behaviour and business practices? If what he says is true then shouldn’t other customers be warned before doing business with someone so unscrupulous? Your five stars or nothing rule is rather silly in that context.
|
|
|
12-06-2021, 11:00 AM
|
#68
|
Franchise Player
|
"I only leave 5 or 1 star reviews..."
Which is precisely why I tend to ignore those, and look at the 2-4, to see what I can actually expect. If all you have are a bunch of 1's or 5's...shenanigans are likely happening. No one/business is that bad or that perfect.
|
|
|
The Following 5 Users Say Thank You to WhiteTiger For This Useful Post:
|
|
12-06-2021, 11:01 AM
|
#69
|
Powerplay Quarterback
Join Date: Oct 2007
Location: Calgary
|
Quote:
Originally Posted by Sliver
...
But yeah, after a #### review I don't blame the guy for cutting you off. I would reach out if I were the owner to find out what I could do to get that review gone, too. He'd be crazy not to. Here he may have spent decades building his business and op can launch a torpedo at it while taking a dump between chucking Animal Crackers and usb cables in his amazon basket.
...
|
There is a world of difference between reaching out to see what you can do to make the customer happy and remove the review or increase it vs. calling them up to yell, swear, and threaten them. then trying to gaslight them over the warranty they signed.
I've left bad reviews when they are deserved, and I've had managers/owners reach out to rectify the situation, usually with gift cards to re-try a restaurant or something to that effect. This does not sound like what is happening here. Some companies and owners are in fact garbage and deserve a bad rating.
|
|
|
12-06-2021, 11:03 AM
|
#70
|
Franchise Player
Join Date: Feb 2006
Location: Calgary
|
Quote:
Originally Posted by blankall
For a small business, 3/5 reviews are extremely damaging. With the way current algorithms work, anything less than a 5/5 is going to cost a small business a lot of opportunities. If you guys are casually giving 3/5s, you should really reconsider what you're doing and the impact a review like that has.
|
Wait, isn't the review supposed to help consumers decide whether they want to use that business? What if I honestly got mediocre service, and wanted other people to know about it? Business can't just pick and choose what reviews they want to show. That's kind of the whole purpose of a review system, is it not?
Rather than try to do better and elevate that service to 5 stars for customers, you are ragging on the customer for not providing a glowing review?
I get there are customers who have are crappy people who leave crap reviews, but there are also businesses that provide crap service. If you want to use the review function then unfortunately you have to take everything that comes along with it.
As one poster says, rather than lash out at the customers, filter out the legit complaints and address those, and ignore the unreasonable ones.
|
|
|
The Following 2 Users Say Thank You to The Yen Man For This Useful Post:
|
|
12-06-2021, 11:03 AM
|
#71
|
Powerplay Quarterback
Join Date: Oct 2007
Location: Calgary
|
Quote:
Originally Posted by Sliver
Yeah? Well he three-starred them before they allegedly did that.
|
you are right, he should drop his review to 1 or 2 stars now that they added that to their crappy service.
|
|
|
12-06-2021, 11:07 AM
|
#72
|
Ate 100 Treadmills
|
Quote:
Originally Posted by The Yen Man
Wait, isn't the review supposed to help consumers decide whether they want to use that business? What if I honestly got mediocre service, and wanted other people to know about it? Business can't just pick and choose what reviews they want to show. That's kind of the whole purpose of a review system, is it not?
Rather than try to do better and elevate that service to 5 stars for customers, you are ragging on the customer for not providing a glowing review?
I get there are customers who have are crappy people who leave crap reviews, but there are also businesses that provide crap service. If you want to use the review function then unfortunately you have to take everything that comes along with it.
As one poster says, rather than lash out at the customers, filter out the legit complaints and address those, and ignore the unreasonable ones.
|
I wasn't commenting on this particular case. However, I'm just stating that 3/5 review doesn't sound bad, but in actuality is quite damaging. These kinds of reviews shouldn't be left lightly.
The reality is that google reviews are not a properly functioning review system. It's a loaded system where large businesses pay their way to the top. This means the only means that small businesses have of functioning is to get top notch reviews.
|
|
|
The Following User Says Thank You to blankall For This Useful Post:
|
|
12-06-2021, 11:11 AM
|
#73
|
Franchise Player
|
Quote:
Originally Posted by Sliver
My problem is less that ratings are supposed to be a favour to the business and more that the general public is not qualified to leave reviews
|
I know what's a good and bad sandwich. I don't feel any special qualifications are required to decide when I've had an experience I liked versus one I was disappointed with. I'm supportive of the idea that bad reviews should disappear after a while, which is why I sort by "recent" when I'm reading the things, and yes, it would certainly make sense for there to be some sort of appeal process for people who leave the "3/5 stars - Good" reviews that were mentioned above, or just 1/5 with no explanation, or even just don't have any rating that doesn't come with a written explanation count towards the overall average. All of those are fine. But I can read a paragraph written in a negative review by someone I don't know and decide whether I think the person sounds like they have a legitimate grievance or is just a whiner, particularly if the business also has a bunch of good reviews.
Just for example, here are the google reviews for Tony's Auto Service downtown. They've done work for me in the past I was happy with. If you sort by recent, there are some 5 stars and a one star and two star in there. For me it's pretty damned easy to make a judgment about whether or not to take the bad reviews seriously, particularly when the business replies in a reasonable fashion to explain what happened. And that's a freaking auto shop; if any business is going to attract the occasional bad review it's that.
I just do not see a problem here. If you look at the context for reviews, you can figure out pretty easily where to set your expectations for a given business. If see a bunch of 5 star ratings on a Shawarma place I'm not expecting a Model Milk dining experience. If I see 3 star ratings and complaints about crappy portion sizes or cold food on a Shawarma place, I'm happy someone left those so I know to order from the one down the street instead.
__________________
"The great promise of the Internet was that more information would automatically yield better decisions. The great disappointment is that more information actually yields more possibilities to confirm what you already believed anyway." - Brian Eno
|
|
|
The Following 5 Users Say Thank You to CorsiHockeyLeague For This Useful Post:
|
|
12-06-2021, 11:16 AM
|
#74
|
Lifetime Suspension
|
Occasionally my Samsung phone will alert me via GoogleMaps that I've been at a business and asks me to leave a review, this happens more if I've walked through a mall, it tends to ping multiple locations. This has given me great opportunity to voice my opinions about businesses, big or small, as I tend to be non-conformational offline. Unless a small business as gone ABOVE AND BEYOND, I've rarely if ever given "the full five".
The worst offenders are restaurants who offer discounts if you give an online review, specifically Google Reviews. This type of behaviour is predatory. When they try this tactic my review is instantanious and they're hit with a 1star so quickly their heads spin. The bonus being you still get the discount code which I am happy to accept, the meal and the service was excellent so I don't mind returning. One - or low - stars also afford the customer the ability to turn the tide, customers are always right and we've seem to flow away from that in recent years. One stars get immediate action and are attention grabbing, both useful tools that can be helpful in sorting out an arrogant business owner.
OP, I am so sorry to hear about your poor experience with your hot tub, if you DM me the name we can 1star bomb it on my end to help you find complete and full satisfaction.
Truly shameful on their part!
|
|
|
12-06-2021, 11:18 AM
|
#75
|
evil of fart
|
Quote:
Originally Posted by The Yen Man
Wait, isn't the review supposed to help consumers decide whether they want to use that business? What if I honestly got mediocre service, and wanted other people to know about it? Business can't just pick and choose what reviews they want to show. That's kind of the whole purpose of a review system, is it not?
Rather than try to do better and elevate that service to 5 stars for customers, you are ragging on the customer for not providing a glowing review?
I get there are customers who have are crappy people who leave crap reviews, but there are also businesses that provide crap service. If you want to use the review function then unfortunately you have to take everything that comes along with it.
As one poster says, rather than lash out at the customers, filter out the legit complaints and address those, and ignore the unreasonable ones.
|
Ignore the bad reviews? Well what if they misrepresent the facts? Why would you not want to fix that problem some guy introduced into your life and business? That's not reasonable to just tell the business to ignore something that is going to damage their business daily in perpetuity.
It's also entitled to tell a business to "elevate their service" to get five stars. There are people that wouldn't give you five stars short of fellating them on the way out the door. Some people want to feel special instead of just coming in, buying their thing, and leaving. If a business just treats you politely and gives you what you came in for, don't give them any stars. Just fataing move on with your day. A three- or four-star damages them. Why would you want to do that to somebody? It's so mean.
I also love how people are questioning why a business owner would get mad. Like, lol. Here's a bad review and you have the AUDACITY to be mad at me? Why, I never. I mean, a bad review is a literal attack on you business and as the owner of that business you should just ignore it? Fata. That.
|
|
|
12-06-2021, 11:20 AM
|
#76
|
Franchise Player
Join Date: Jan 2013
Location: Cape Breton Island
|
I'm on slivers side simply because he found my stolen car years ago. GO SLIVER.
|
|
|
The Following User Says Thank You to White Out 403 For This Useful Post:
|
|
12-06-2021, 11:24 AM
|
#78
|
evil of fart
|
Quote:
Originally Posted by FormerPresJamesTaylor
Occasionally my Samsung phone will alert me via GoogleMaps that I've been at a business and asks me to leave a review, this happens more if I've walked through a mall, it tends to ping multiple locations. This has given me great opportunity to voice my opinions about businesses, big or small, as I tend to be non-conformational offline. Unless a small business as gone ABOVE AND BEYOND, I've rarely if ever given "the full five".
The worst offenders are restaurants who offer discounts if you give an online review, specifically Google Reviews. This type of behaviour is predatory. When they try this tactic my review is instantanious and they're hit with a 1star so quickly their heads spin. The bonus being you still get the discount code which I am happy to accept, the meal and the service was excellent so I don't mind returning. One - or low - stars also afford the customer the ability to turn the tide, customers are always right and we've seem to flow away from that in recent years. One stars get immediate action and are attention grabbing, both useful tools that can be helpful in sorting out an arrogant business owner.
OP, I am so sorry to hear about your poor experience with your hot tub, if you DM me the name we can 1star bomb it on my end to help you find complete and full satisfaction.
Truly shameful on their part!
|
Thanks for sharing.
This is the exact type of guy that fatas a small business hard and is the exact type of customer that scares the #### out of me. You can spot them, too. They walk in, you know there will be nothing you can do to get five stars out of them, and they hand out low ratings arbitrarily, vindictively, dishonestly (he's going one-star bomb a hot tub place he's never dealt with based on the one-sided story of a stranger on the Internet).
When I talk about how people are not qualified or competent enough to have the power of reviews, read this post and this is the type of guy I'm talking about. And there are a lot of them, and they're the ones that'll kill you with a bad review.
I know CHL can fairly review a sandwich. I don't trust this guy to do the same, but they have equal power to hurt me.
|
|
|
The Following User Says Thank You to Sliver For This Useful Post:
|
|
12-06-2021, 11:26 AM
|
#79
|
evil of fart
|
Quote:
Originally Posted by White Out 403
I'm on slivers side simply because he found my stolen car years ago. GO SLIVER.
|
Hey, I wasn't going to rest until you had your car back. Put on a lot of miles looking for that thing, but that's what Internet friends do for one another.
|
|
|
The Following User Says Thank You to Sliver For This Useful Post:
|
|
12-06-2021, 11:28 AM
|
#80
|
#1 Goaltender
|
Seems like the whole review system is broken and useless. 5 star or nothing, consumers aren't qualified to leave reviews, 4 out 5 stars is bad, everyone gets a participation medal.
What's the point of it all then? Sounds like social media/internet making things worse instead of better (as usual). The ultimate magnification tool.
|
|
|
The Following User Says Thank You to chedder For This Useful Post:
|
|
Thread Tools |
Search this Thread |
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT -6. The time now is 03:06 PM.
|
|