TELUS Optik TV Thread - Page 10 - Calgarypuck Forums - The Unofficial Calgary Flames Fan Community

CKPThunder · 02-08-2011, 12:49 PM

Quote:

Originally Posted by PsnaP

Have you checked yet?

https://www.telus.com/ordertv/index....rPathType=iptv

What does it mean if it just says that Optik TV is available in my area? Do I get 1HD stream? 2HD streams or 3HD streams? How can I tell?

PsnaP · 02-08-2011, 01:01 PM

Quote:

Originally Posted by CKPThunder

What does it mean if it just says that Optik TV is available in my area? Do I get 1HD stream? 2HD streams or 3HD streams? How can I tell?

PM me your number

FlamesKickAss · 02-08-2011, 01:01 PM

Yeah, my address says its not available but I have TV. I would like to see if I qualify for the 3HD

PsnaP · 02-08-2011, 01:17 PM

see my previous post

CKPThunder · 02-08-2011, 02:06 PM

Quote:

Originally Posted by PsnaP

PM me your number

Does it matter if I do not use any Telus products at the moment? Can you still get the info you require from my number?

PsnaP · 02-08-2011, 06:35 PM

Ill need your address.

Madman · 02-08-2011, 08:30 PM

And SIN.

And credit card #.

vodafone_b · 02-08-2011, 08:54 PM

Hope someone can help me out here and see whether the GPON issues that Telus have been experiencing the past couple of weeks have been fixed yet.

My Telus Optik appointment to set up my Internet, TV, and Phone was cancelled last week (from what I am reading on the forums it looks like I am not the only one.....) Apparently they were having major issues with the newer GPON areas (I am up in the NW). They were hoping to get it fixed as soon as possible. Anyway, I was hoping someone will have some inside-track as to what is the status of this is as of this week, or whether anyone has successfully installed Optik this week at GPON areas. Also curious as to what timeframe am I looking at for this to be resolved. The Telus rep said it could be 2+ weeks before this issue is resolved.... but I want to get this set up asap as I have been waiting for a month+ already.... Thanks!

theonlywhiteout · 02-08-2011, 10:21 PM

ill let you know tomorrow voda

Scoopdogg · 02-09-2011, 08:08 AM

So I talked to a Telus CSR yesterday and got my install all setup for Sunday. I was pretty stoked to finally make the leap to Optik TV as I've heard from alot of my friends, and people in this thread that its a much more superior service compared to Shaw.

As I'm walking to my car yesterday after work the CSR I was dealing with calls me and tells me that I can't get the Optik service to my house because there aren't any free ports in my area. WTF? Why wouldn't TELUS plan for this and make sure there is enough ports to match the demand. They are probably losing out on a lot of new clients because of this.

Is there anything I can do? Any TELUS employees on here have any suggestions for me or am I hooped?

fundmark19 · 02-09-2011, 08:21 AM

Scoop are you in new brighton? This happened to me 3 different times. Real frustrating because I got a smoking deal for the set up. See my stories in the shaw vs telus thread

Scoopdogg · 02-09-2011, 08:34 AM

I am in New Brighton. That's hilarious. Its very frustrating.

Did you end up getting Optik installed?

PsnaP · 02-09-2011, 08:58 AM

If you PM me your number I can look and see if there are ports.

CRXguy · 02-09-2011, 03:01 PM

So my dad finally got internet/tv hooked up. The PVR UI is so much better than Shaw's. Still waiting to get his home number ported, so hopefully that gets sorted out tomorrow morning. He gets 3HD 1SD feed as well. It's pretty cool.

vodafone_b · 02-09-2011, 08:13 PM

Quote:

Originally Posted by theonlywhiteout

ill let you know tomorrow voda

Thanks whiteout. Any word? Really hoping to get Telus soon at my place.. getting a bit frustrated..

theonlywhiteout · 02-09-2011, 10:00 PM

Quote:

Originally Posted by vodafone_b

Thanks whiteout. Any word? Really hoping to get Telus soon at my place.. getting a bit frustrated..

I got mixed news today. One person told me was a fixed issue, but I couldn't verify it

Mazrim · 02-09-2011, 10:38 PM

I guess Telus isn't interested in my business...they never called back like they said they would. Ah well, I'm in no rush.

oilyfan · 02-10-2011, 12:28 PM

Apparently Mediaroom was updated today. I am curious about what enhancements were made

Madman · 02-10-2011, 12:32 PM

Pause live TV from the non-PVR boxes.
Previous channel can now do up to 5 channels - (I don't have any details on how this works yet)

CKPThunder · 02-10-2011, 01:03 PM

Quote:

Originally Posted by PsnaP

Have you checked yet?

https://www.telus.com/ordertv/index....rPathType=iptv

It seems if I answer 'no' to the question about whether or not I have internet through Telus it only gives me a vague answer on if I'm eligible for Optik TV.

If however, I answer 'yes' to the internet question, it tells me what level of service I am eligible for. Strange.

So I guess I'm eligible for 2HD and 1SD at the moment. I'll probably wait cause I'm so used to having 3HD streams with Shaw. I'll look back into this when our area gets upgraded.