Shaw PVR Recording Issues

[TheSutterDynasty]

I have a PVR from Shaw that's only a few months old. I've been recording a bunch of NHL playoff games the night before / morning of and adding 1 or 2 hours (in case of OT) as per the option, then having the TV off but the PVR on until the game is partway through. I think turn on the recording generally partway through the game (as it still records).

During the past few weeks as I turn on the recording, it just shows a black screen with no audio and the duration bar is partway through the screen (ie on minute 8:16, for example) and not moving.

Recordings still work if I play around with them. ie try to reproduce this by setting something to record and turning off the TV. The only time it does this is for hockey somehow. I think most, if not all, the occurrences are on CBC.

Any ideas?

[LIP MAN]

There was a firmware upgrade sent on May 21. My boxes cable card was done for. They had to send out service twice; second time they replaced the box. Is your box rebooting?

[Rathji]

This sounds like the box is dying. I would call customer service, or do the online chat and get them to verify so you can replace under warranty.

[TheSutterDynasty]

Originally Posted by LIP MAN

There was a firmware upgrade sent on May 21. My boxes cable card was done for. They had to send out service twice; second time they replaced the box. Is your box rebooting?

I saw that too so I did a hard reset. My box is essentially brand new (~2 months).

Originally Posted by Rathji

This sounds like the box is dying. I would call customer service, or do the online chat and get them to verify so you can replace under warranty.

I'll try that, just wondering if anyone had a similar issue / easy answer. Kinda weird because the box is brand new and the recording problem is oddly specific.

Thanks!

[LIP MAN]

My box was new as well. Just call and have them fix it for you.