You Know What Really Grinds My Gears? Now with 3x more gears...

[RichieRich]

GMG how long "customer service" takes when phoning in... having to listen to that groovy music forever...

[Lubicon]

Originally Posted by RichieRich

GMG how long "customer service" takes when phoning in... having to listen to that groovy music forever...

And all because 'call volumes are higher than normal'. Just like they've been for the past three years every other time I've called. Newsflash, if they are still that high after three years that is the new normal so maybe staff up accordingly.

[powderjunkie]

Originally Posted by RichieRich

GMG how long "customer service" takes when phoning in... having to listen to that groovy music forever...

I'd be fine with it if they just let the groovy music play. But every 30 or 60 seconds a clicking sound that sounds like you're connecting but its actually just the same repetitive message like "did you know you could use our website" when I actually already tried your ####ing website and it couldn't solve my problem because your company is full of idiots.

[nik-]

Originally Posted by Lubicon

And all because 'call volumes are higher than normal'. Just like they've been for the past three years every other time I've called. Newsflash, if they are still that high after three years that is the new normal so maybe staff up accordingly.

They know that. It's a bull#### line to give to people while they keep costs of support down.

[Fuzz]

Originally Posted by nik-

They know that. It's a bull#### line to give to people while they keep costs of support down.

Wait, are you telling me that the "Your call is important to us" line might be seasoned with BS?

[sa226]

With online chat functions becoming more common, I don't see anyone staffing up at all.

With Rogers online chat, I only have to type "I would like to chat with a human" twice before I get transferred.

With AI becoming more prevalent it may put you into an endless loop of hopelessness.

Sent from my SM-S918W using Tapatalk

[Ped]

Hell, even to call my credit card makes me press 1 for customer service and then it just tells me my account information. I have that, thanks. Also, when I phone in, they tell me I'm calling from a verified number, make me enter my credit card number, and then when I get a hold of a person, I have to tell them all that stuff again.

[fotze2]

Originally Posted by nik-

They know that. It's a bull#### line to give to people while they keep costs of support down.

My wife knows too leave the house when I am about to phone some company because she knows I am going to be come irrationally angry at them and that gets her wound up.

Everything about contacting support pisses me.

Asking for your account and password and birthdate, etc, before you actually talk to someone. Then when you get someone, they ask all the same things. I've taken to saying "nah, I already told you all that, don't care, you know my account number, why did you ask for that". This also applies to the chatbots (good fata are they the worst).

Now I expect some boob to say "Well actually they have to ask for that again because legally bla bla bla".

Shaw just cannot ever seem to add me to the account, so they ask to talk to my wife, I say she is not here. Sorry we cannot authorize you. So I phone back and just say I'm her. Real crack security you got there guys.

The weirdest thing is that the company's that seem to have the least security in this are banks. The companies with the most to lose don't seem to have any of this ridiculous redundancy. I still have my Royal Bank password from at least 20 years ago. Five minutes and I am talking to someone. But good god if you want to see my air miles account with 20 points, that needs an affidavit.

Rogers is another level of hell. Last call I looked at my phone after "establishing my identity" and it was 41 minutes before it was established. It was over the top ridiculous, multiple departments, exactly like Peter Griffin getting Consuela to jot down a number but X 10 ridiculous. Put it on speaker phone and my kids were howling.

And this stuff is WAYYY worse than ten years ago, imagine how its gonna be ten more years from now. Companies will have to give out 3 Flex days a month so their employees can dedicate them to phoning their service providers.

[Locke]

Originally Posted by fotze2

And this stuff is WAYYY worse than ten years ago, imagine how its gonna be ten more years from now. Companies will have to give out 3 Flex days a month so their employees can dedicate them to phoning their service providers.

"You can deposit your blood and semen here....and just send us a finger in the mail to authenticate your identity. It doesn't have to be a ring-finger, a pinky will do."

[puffnstuff]

Originally Posted by Ped

Yeah banks need to step it up. Almost everything is online so it shouldn't take more than 2 minutes to verify a credit card payment. Hell, my bank has new ATMs that count the bills and read the cheques - but it still takes 3 business days to clear a deposit. If you rmachine knows how much I am depositing, why does it take that long?

Guy i know told me one reason why they had to do that with the machines, get them to read the cheques and the bills. People would deposit empty envelopes saying it was cash and either dispute when the bank said they didnt deposit the money, or more commonly, withdraw from that account their ficticious money. Something to do with the timing of those fake deposits and withdrawls would allow it.

[Slava]

Some of the bank things are just plain ridiculous. My daughter got a cheque from her grandfather at Christmas and deposited it. He’s with the same bank, and honestly they can just look and move the money and know it’s good. But no…they put a hold on the cheque anyway. It’s just annoyance at that point.

[Ped]

Originally Posted by puffnstuff

Guy i know told me one reason why they had to do that with the machines, get them to read the cheques and the bills. People would deposit empty envelopes saying it was cash and either dispute when the bank said they didnt deposit the money, or more commonly, withdraw from that account their ficticious money. Something to do with the timing of those fake deposits and withdrawls would allow it.

No I get that. But my machine reads the bills. Like I put in 5 100 dollar bills,a nd I don't say how much I'm putting in, but it reads the bills and tells me I'm depositing 500 dollars. There is no envelope and all I tell it I'm doing is depositing. The machine does the rest.

[Locke]

Originally Posted by Slava

Some of the bank things are just plain ridiculous. My daughter got a cheque from her grandfather at Christmas and deposited it. He’s with the same bank, and honestly they can just look and move the money and know it’s good. But no…they put a hold on the cheque anyway. It’s just annoyance at that point.

The stories I could tell you about Banks would Blow. Your. Mind.

The stuff I've seen? My God. And I've had an Intern working for me for a couple years now and his Mom works at a Bank and he'd tell her the stories and say:

"Locke is making that up right? That doesn't really happen. This insane thing happened today and make Locke insane...but that doesnt normally happen...right? Right??"

To which she does the slow, sad, head shake. "Oh it happens. And more."

[powderjunkie]

Having one spouse as a primary on all these different accounts is friggin annoying. We can never remember who is the main for what...inevitably the 'wrong' person is the one phoning to troubleshoot.

[Titan2]

Originally Posted by Locke

blah, blah, blah snipped out...I've had an Intern working for me for a couple years now ... more blah, blah, blah

Intern and a couple years now is not how it is supposed to work.

Reconcile the debits and credits or it gets the hose again!

And rub the lotions on its skin when it is done the tax filings.

[SutterBrother]

Originally Posted by Ped

Hell, even to call my credit card makes me press 1 for customer service and then it just tells me my account information. I have that, thanks. Also, when I phone in, they tell me I'm calling from a verified number, make me enter my credit card number, and then when I get a hold of a person, I have to tell them all that stuff again.

I love it when their website says for certain issues you have to call customer service.

Then you call and are placed on hold.

Then an automated message says "for faster service use our website!"

Then that automated message spells out the entire website URL starting with "W W W!" as though we are all god damn time travelers from pre 1992.

Then the message repeats every 2 min.

[bizaro86]

Originally Posted by SutterBrother

I love it when their website says for certain issues you have to call customer service.

Then you call and are placed on hold.

Then an automated message says "for faster service use our website!"

Then that automated message spells out the entire website URL starting with "W W W!" as though we are all god damn time travelers from pre 1992.

Then the message repeats every 2 min.

Yeah. If I could solve this problem on your website I wouldn't be calling you, because I'm not a lonely 84 year old.

[DownInFlames]

Albe-bodied people who don't use the revolving door suck.

[surferguy]

What? Please expand


Edit to add: Are you a doorman?

[calgarygeologist]

Originally Posted by DownInFlames

Albe-bodied people who don't use the revolving door suck.

I'm not sure why this would be the case. Revolving doors are often slower and take more effort. I happily use a regular door whenever possible and I don't see how that would impact any disabled people.