Calgarypuck Forums - The Unofficial Calgary Flames Fan Community

Go Back   Calgarypuck Forums - The Unofficial Calgary Flames Fan Community > Main Forums > The Off Topic Forum

View Poll Results: Would you like automatic tipping?
Yes 18 11.11%
No 144 88.89%
Voters: 162. You may not vote on this poll

Reply
 
Thread Tools Search this Thread
Old 03-09-2009, 01:28 PM   #1
driveway
A Fiddler Crab
 
driveway's Avatar
 
Join Date: Jan 2007
Location: Taipei, Taiwan
Exp:
Default Another exciting Tipping thread

The restaurant I manage is planning on being the first in Calgary to initiate a policy of automatic gratuities on our bills. We have several reasons for it and this is something common in larger cities, I'm just wondering how a section of the public (you guys) would feel about an automatic 14% gratuity on your restaurant bill.

A few things to note:

This policy would be clearly indicated to the customer in several places (on the menu, inside the bill-fold when the bill comes).

If you were unsatisfied with the service, you would not be required to pay the gratuity - you would be expected to let the manager (myself) know that you will not be paying the gratuity. We hope this will lead to better feedback from our customers and help us give better service. We think it's better to know why someone is upset and maybe try to help the situation, than to simply find a 75 cent tip on a table and not be able to do anything.

All of the gratuity will be going to the servers, none of it to the restaurant.

What does CP think of the idea of automatic tipping? Hate it? Love it?
driveway is offline   Reply With Quote
Old 03-09-2009, 01:30 PM   #2
jam26
First Line Centre
 
Join Date: Aug 2003
Exp:
Default

I think it's a fine idea, as it would save me 6%.
__________________
"Next time you come to Edmonton in June, July, or August, check out the colour of the grass in Calgary before you leave. It's brown and yellow....i.e lack of precipitation," - Sundeep, Feb. 6, 2005
jam26 is offline   Reply With Quote
Old 03-09-2009, 01:36 PM   #3
Russic
Dances with Wolves
 
Russic's Avatar
 
Join Date: Jun 2006
Location: Section 304
Exp:
Default

Quote:
Originally Posted by driveway View Post
The restaurant I manage is planning on being the first in Calgary to initiate a policy of automatic gratuities on our bills. We have several reasons for it and this is something common in larger cities, I'm just wondering how a section of the public (you guys) would feel about an automatic 14% gratuity on your restaurant bill.

A few things to note:

This policy would be clearly indicated to the customer in several places (on the menu, inside the bill-fold when the bill comes).

If you were unsatisfied with the service, you would not be required to pay the gratuity - you would be expected to let the manager (myself) know that you will not be paying the gratuity. We hope this will lead to better feedback from our customers and help us give better service. We think it's better to know why someone is upset and maybe try to help the situation, than to simply find a 75 cent tip on a table and not be able to do anything.

All of the gratuity will be going to the servers, none of it to the restaurant.

What does CP think of the idea of automatic tipping? Hate it? Love it?
I was a little weary until this point. Truthfully unless the service/food was exceptional in some way I would probably find this mildly annoying and not return. I like the idea that I could opt out of the tip should things go downhill, but I still would feel as if I was put on the spot a little.

I totally see what you're trying to do, but it reminds me of the Simpsons where Homer wants to leave the cult training video and a giant spotlight hits him and a voice booms over an intercom says "you're free to go, but would you mind telling us why?" followed by him slowly sitting back down.

To be honest if it was me and the service was less than awesome but better than terrible I would just pay the gratuity and not return.
Russic is offline   Reply With Quote
Old 03-09-2009, 01:38 PM   #4
Bagor
Franchise Player
 
Bagor's Avatar
 
Join Date: Jun 2008
Location: Spartanville
Exp:
Default

Like it as long you're not pulling a fast one and using it as an excuse to bump your prices up 25%
Bagor is offline   Reply With Quote
Old 03-09-2009, 01:39 PM   #5
4X4
One of the Nine
 
Join Date: Dec 2004
Exp:
Default

So you wouldn't be expecting anything above and beyond the 14%? Like, the bill comes, then there's a line similar to the GST, but with the added tip, then you pay the balance? Does the waitress think you're a chintz if you scoop up the buck twenty five afterward?
4X4 is offline   Reply With Quote
Old 03-09-2009, 01:41 PM   #6
RW99
First Line Centre
 
RW99's Avatar
 
Join Date: Oct 2005
Location: 103 104END 106 109 111 117 122 202 203 207 208 216 217 219 221 222 224 225 313 317 HC G
Exp:
Default

I would be fine till I had a bad CS experience and then never return.
RW99 is offline   Reply With Quote
Old 03-09-2009, 01:43 PM   #7
KTrain
ALL ABOARD!
 
KTrain's Avatar
 
Join Date: Oct 2003
Exp:
Default

There are restaurants that already do this for larger parties (8 or more people).

Just a question: What are you going to do if someone doesn't want to explain to you their reason for not tipping?
KTrain is offline   Reply With Quote
Old 03-09-2009, 01:44 PM   #8
The Ditch
First Line Centre
 
The Ditch's Avatar
 
Join Date: Sep 2007
Exp:
Default

So I would have to call over a manager and say I only want to tip 10% because my service was ok, not bad, not great (theoretically?).
The Ditch is offline   Reply With Quote
Old 03-09-2009, 01:44 PM   #9
Jason14h
Franchise Player
 
Join Date: Oct 2005
Exp:
Default

Just curious, what is the main purpose of this? Is it just for customer feedback when they are not leaving a tip? Whats do the servers think of it?
Jason14h is offline   Reply With Quote
Old 03-09-2009, 01:44 PM   #10
4X4
One of the Nine
 
Join Date: Dec 2004
Exp:
Default

What about if someone's reason for not tipping is that they don't believe in tipping. Didn't a few people admit that that's their policy in the last tipping thread?
4X4 is offline   Reply With Quote
Old 03-09-2009, 01:46 PM   #11
Galakanokis
#1 Goaltender
 
Galakanokis's Avatar
 
Join Date: Apr 2006
Location: Sadly not in the Dome.
Exp:
Default

Not a bad idea if you're one of those restaurants that have one person take your order and than 15 others bring you drinks and your food out. You never know who you are tipping in that case. But, if you have one server per table than no automatic gratuity. Being put on the spot to explain the reason for not tipping would suck and most people would not do it anyways so they would pay and probably not come back.
Galakanokis is offline   Reply With Quote
Old 03-09-2009, 01:46 PM   #12
Mightyfire89
And I Don't Care...
 
Mightyfire89's Avatar
 
Join Date: Nov 2003
Location: The land of the eternally hopeful
Exp:
Default

I make it a point to always tip at least 20% unless the service/food is absolutely atrocious. If I'm not leaving a tip or leaving less than 20%, I usually explain why.

That said, a restaurant's service and food would have to be off the charts fantastic for me to return once I found out they had an automatic gratuity. If I knew beforehand that there was an automatic gratuity, it is unlikely I would even enter such a place.

I don't care for this idea at all.

Just my opinion though.
__________________
Mightyfire89 is offline   Reply With Quote
Old 03-09-2009, 01:51 PM   #13
Russic
Dances with Wolves
 
Russic's Avatar
 
Join Date: Jun 2006
Location: Section 304
Exp:
Default

In my opinion if surveying customers is one of your main reasons for this I would much rather have the manager come to my table just before the bill arrives and discuss the meal. I don't just mean a "hey how was everything?" followed by a brisk stroll towards the front of the restaurant, but an actual mini-discussion. Perhaps that would also annoy people, but for me I would find myself more inclined to up my tip after something like that.
Russic is offline   Reply With Quote
Old 03-09-2009, 01:52 PM   #14
Gozer
Not the one...
 
Gozer's Avatar
 
Join Date: Feb 2008
Exp:
Default

The city in China?

To answer the question, I wouldn't really care.
A downside I see is that the customer could think the staff doesn't really care about above-and-beyond service because their tip is "locked in."

And "just talk to a manager and you don't have to pay it" doesn't fly with me. I find protesting anything on a bill to be rude and I only do it if out of fairness. Disputing or reducing a tip like that would be more hassle then just paying and not returning.
__________________
There's always two sides to an argument, and it's always a tie.

Last edited by Gozer; 03-09-2009 at 01:59 PM.
Gozer is offline   Reply With Quote
Old 03-09-2009, 01:53 PM   #15
4X4
One of the Nine
 
Join Date: Dec 2004
Exp:
Default

Seems a little suspect that you have to force people to tip. If your servers aren't getting tipped, perhaps they're not doing their job very well.
4X4 is offline   Reply With Quote
Old 03-09-2009, 01:54 PM   #16
Ronald Pagan
Lifetime Suspension
 
Join Date: Sep 2008
Location: In the Sin Bin
Exp:
Default

Quote:
Originally Posted by 4X4 View Post
Seems a little suspect that you have to force people to tip. If your servers aren't getting tipped, perhaps they're not doing their job very well.
Or they're serving ass hats.
Ronald Pagan is offline   Reply With Quote
Old 03-09-2009, 01:56 PM   #17
Swayze11
something else haha
 
Swayze11's Avatar
 
Join Date: Nov 2006
Exp:
Default

This will be the first in Calgary to have this policy? Really? I am positive Flight Deck does the same.
__________________

Swayze11 is offline   Reply With Quote
Old 03-09-2009, 01:57 PM   #18
Canada 02
Franchise Player
 
Canada 02's Avatar
 
Join Date: Feb 2004
Exp:
Default

i don't like automatic gratuity

i don't think its the restaurant place to tell me how good their food and service is. Thats my decision.

i likely would not go to a restaurant that had this policy
Canada 02 is offline   Reply With Quote
Old 03-09-2009, 02:00 PM   #19
mykalberta
Franchise Player
 
mykalberta's Avatar
 
Join Date: Aug 2005
Location: Calgary
Exp:
Default

I would never talk to the manager regarding not tipping. I simply would pay and then not come back.
__________________
MYK - Supports Arizona to democtratically pass laws for the state of Arizona
Rudy was the only hope in 08
2011 Election: Cons 40% - Nanos 38% Ekos 34%
mykalberta is offline   Reply With Quote
The Following 4 Users Say Thank You to mykalberta For This Useful Post:
Old 03-09-2009, 02:03 PM   #20
FFR
Powerplay Quarterback
 
FFR's Avatar
 
Join Date: Mar 2005
Exp:
Default

Just a question for those who are opposed to this idea - or to tipping in general really...would you support it if it was built into the price of the food instead? Like if the restaraunt was declared a tip-free place because they bumped the prices of their food up 20% to cover the tips?

I'm also interested in this concept as I was a server for many years and know a couple people in the restaurant industry as managers who have been thinking of similar ideas.
FFR is offline   Reply With Quote
Reply

Tags
money , restaurants , service , tipping

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT -6. The time now is 12:36 PM.

Calgary Flames
2021-22




Powered by vBulletin® Version 3.8.4
Copyright ©2000 - 2022, Jelsoft Enterprises Ltd.
Copyright Calgarypuck 2021