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Old 06-13-2019, 12:03 PM   #1
81MC
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Hello,
I picked up a used iPhone, check the IMEWhatever number and it doesn’t report as stolen or anything. Guy says it was a Telus phone and needs to be unlocked before using elsewhere.
There’s no SIM card, and no phone number associated to the device, which makes calling the Telus number I was given entirely useless, and the store employee says it needs to be done through the phone number?

Anyone know what the hell I do to be able to use this phone on any carriers plan?
Thank you!
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Old 06-13-2019, 12:08 PM   #2
Wormius
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Go to a Telus kiosk, have them stick in one of their SIMs and pay to unlock it.


Otherwise find somebody you know with a Telus SIM, stick it in, and unlock it.
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Old 06-14-2019, 07:45 AM   #3
sparky69
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You should be able to just call Telus and give them the imid # that’s what I didn’t couple of weeks ago with no problem. And no charge
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Old 06-14-2019, 08:48 AM   #4
sureLoss
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Originally Posted by Wormius View Post
Go to a Telus kiosk, have them stick in one of their SIMs and pay to unlock it.
Nope. As of Dec 1, 2017, carriers in Canada can no longer charge a fee to unlock phones.
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Old 06-14-2019, 11:04 AM   #5
DoubleF
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Quote:
Originally Posted by sparky69 View Post
You should be able to just call Telus and give them the imid # that’s what I didn’t couple of weeks ago with no problem. And no charge
I'm guessing OP's situation is that the phone was wiped and he needs a sim card to finish setting up the phone to get to the OS to get the IMEI info as he doesn't have the rest of the materials that comes with the phone?

I agree with Wormius about going to a Telus Kiosk, but I believe OP should also be able to put any SIM (ie: an old SIM or OP's current SIM from a different phone) into the phone to finish setting up the phone and get the IMEI number. I believe that if it's locked to Telus, the phone would just be in the equivalent of airplane mode with the SIM inside until it is unlocked?
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