This is the straw that broke the camels back for me. The last time they had an extended outage it cost us business, today it likely cost us a few thousand in lost oppurtunity.
I called Telus, $95 a month for 50G unlimited, with visual VM and Canada US roaming/LD. The second the MyRogers App is up, I'm porting over to Telus.
25 years with Rogers in some fashion going back to the Cantel days, then Fido and Rogers for the last 15 or so. I can understand 20 mins...an hour.
10 hours is simply unnacceptable, twice, in the span of a year.
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Location: Oklahoma - Where they call a puck a ball...
Exp:
You now whats weird...
And maybe its not weird and I don't understand cell service. I am a Rogers customer but I am in the states. When Im here I connect to whatever service is here and pay Rogers an extra fee. If I am not using Roger's towers in the states then why the F is my phone service down here?
My phone shows T-mobile and LTE with full bars but my phone won't make calls or do anything that requires cellular data.
This isn't going to be a quick one. Rogers pretty much did the exact same thing that Facebook did a few months ago when they were down for a day. The difference is that Rogers is the actual network provider.
I think the biggest question mark, is how is such an important financial infrastructure company like Interac have both their main and backup connections with the same network provider?
This shows how monopolies make us incredibly vulnerable, in an age where we are so dependent on the internet for even things like 911.
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And maybe its not weird and I don't understand cell service. I am a Rogers customer but I am in the states. When Im here I connect to whatever service is here and pay Rogers an extra fee. If I am not using Roger's towers in the states then why the F is my phone service down here?
My phone shows T-mobile and LTE with full bars but my phone won't make calls or do anything that requires cellular data.
You have a Rogers sim card. You communicate to those cell towers after those telecom providers confirm Rogers as a service and allows you access.
Rogers literally does not exist on the internet right now. So you cannot be authenticated as a legitimate user.
My wife is on a road trip with the kids in the States and has no service either. I obviously don’t know how this works either because I thought if they weren’t connected a River network they’d be fine.
Thankfully I told her before she left the hotel wifi so she could download the map to her next destination.
It's timelapse over an 11 hour window showing rogers losing connection to all external peer routers one by one.
Someone on reddit posted this:
Quote:
All of Roger's border routers stopped advertising to the Internet, so none of their IP space is able to route to the Internet. The routers use a protocol called "BGP" to talk with other routers. These routers are where the fiber circuits end up being physically plugged into, connecting Roger's network to the other providers/exchanges.
Why that happened is to be determined. Either human error during a normal update, a rogue employee that wanted to cause damage, or hacked.
Since it's taking so long to fix, I'm assuming network engineers are needing to get physical access to their main routers to restore service. But if someone hacked them and changed access codes, they may be resetting everything to default and restoring from backups. What if the backups of the config files were compromised as well? Then they are starting over by hand, which will take a long time.
I'd love to be a fly on the wall in the war room right now!
Interesting that the mediation between the competition bureau and Rogers/Shaw's proposed merger failed earlier this week. This outage hammers home why the merger would be bad news.
For users in the states with Rogers, and absolutely need to be able to make calls, the best option is likely a pay sim card, or to use any wifi around (whatsapp can be used for calls).
There is no garantee of such an outage being fixed soon. Facebook had a similar outage and their outage was around 6 hours, but as this is an actual telecom provider, this may take significantly longer to resolve. Could be one extra hour, could be days depending on just how involved the rebuilding and reconfiguring the routers are.
It's timelapse over an 11 hour window showing rogers losing connection to all external peer routers one by one.
Someone on reddit posted this:
Interesting that the mediation between the competition bureau and Rogers/Shaw's proposed merger failed earlier this week. This outage hammers home why the merger would be bad news.
Yet this thread is in the off topic off topic tech forum. Should be exported to the main off topic forum.
It has effected millions of people today.
I think it is the topic of the day.
Should a Shaw Rogers merger be allowed? We are witnessing why it should not be. We are witnessing why our major banking systems should not be relying on one provider.
Seriously someone in the government should step in and ask how does this happen?
The longer this issue persists the more heads will roll and I love that.
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This is the straw that broke the camels back for me. The last time they had an extended outage it cost us business, today it likely cost us a few thousand in lost oppurtunity.
I called Telus, $95 a month for 50G unlimited, with visual VM and Canada US roaming/LD. The second the MyRogers App is up, I'm porting over to Telus.
25 years with Rogers in some fashion going back to the Cantel days, then Fido and Rogers for the last 15 or so. I can understand 20 mins...an hour.
10 hours is simply unnacceptable, twice, in the span of a year.
Im curious if Rogers will offer you some crazy deal to stay? Keep us in the know!
Im curious if Rogers will offer you some crazy deal to stay? Keep us in the know!
There is nothing they could offer me at this point. I buy inventory for our dealership, and when a car is available, I get text messages from numerous other dealers wholesalers etc, and it happens fast.... And it goes out to numerous parties. Unless they are on iMessage, and on a wifi connection, I won't get messages. We don't communicate with each other on FB messenger, whatsapp etc.... straight up text. Too many people involved to be in random messaging services, the one constant everyone has is text/sms.
I've got sales people working from home, unable to communicate with customers as they are now invisible to reply to customers. Some of those clients may buy elsewhere now.
When you basically go invisible, and the Telus/Bell guys are the only ones getting to bid, that's a big problem. Most of us are on Rogers here, and the few Telus guys are fine, and never have these massive issues.
I almost pulled the chute on the last outage, but stayed. I cannot risk losing thousands of dollars in revenue for my employer and the people that sign my paycheque because Rogers gives me a free phone or some stupid cheap plan. A cheap plan is worthless if it costs me 10-20k in revenue a day a year.
Rogers has impacted my livelihood... twice now in about the span of a year. It's time for me to impact their livelihoods by moving to a reliable carrier. Just sitting back and being ok with this doesn't send a message for them to improve their reliability. There comes a point where you can't buy your way out of garbage service with free crap.
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Wandering here... I'm now curious how many consumers use Interac vs credit cards vs cash for purchases. I use my credit card for just about everything, and know a lot of my friends/family do the same to play the points game. I'm going out in a few minutes, bur I'll try and remember to see if that info's been tracked when i get home.
