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Old 12-14-2019, 06:10 PM   #881
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Anyone using Lightspeed for internet? Saw it in another thread on CP — looking to ditch Shaw and want to consider what else is available before contacting Telus...

Yah, I switched to them when they had their special pricing a few months ago. Previously I had Teksavvy, and previous to that, Shaw.

I'm not seeing any difference between the 3, as I would expect since it's all Shaw and Shaw resellers. Speeds are the same.

So you want to get away from Shaw, switching to Lightspeed or Teksavvy seem like good choices.

ers
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Old 12-15-2019, 07:53 AM   #882
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Yah, I switched to them when they had their special pricing a few months ago. Previously I had Teksavvy, and previous to that, Shaw.

I'm not seeing any difference between the 3, as I would expect since it's all Shaw and Shaw resellers. Speeds are the same.

So you want to get away from Shaw, switching to Lightspeed or Teksavvy seem like good choices.

ers
I would add Can-com into this mix as well, been quite happy with it.
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Old 12-16-2019, 10:09 AM   #883
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Turns out that I'm on a price guarantee until November 2020. So that's nice. Last year I was finally able to break the cycle of complain > small loyalty discount > rate increase > complain > reduce services > etc.. I got a good retentions guy who was actually impressed that I was a customer since 2002 and gave me basically a "new customer" rate for 2 years. It saves me about $50/month, which is not chump change.

The funny thing is, I'm already dreading having to do the song and dance in about 11 months. I genuinely do like Shaw and have never had an issue with their service. I just really dislike having to be the squeaky wheel to get a fair price. That being said, if they can't do something similar for me when this term is up, I have no problem rage quitting and testing the waters with someone else.

The only thing that I really need cable for is Flames games anyway, but the pricing right now for me to have internet and cable is way cheaper than dropping cable, keeping internet only, and then subscribing to Sportsnet Now or whatever it is get Flames games.
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Old 12-16-2019, 01:42 PM   #884
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Yah, I switched to them when they had their special pricing a few months ago. Previously I had Teksavvy, and previous to that, Shaw.

I'm not seeing any difference between the 3, as I would expect since it's all Shaw and Shaw resellers. Speeds are the same.

So you want to get away from Shaw, switching to Lightspeed or Teksavvy seem like good choices.

ers

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I would add Can-com into this mix as well, been quite happy with it.
Thanks. Semi-related question -- anything to keep in mind when it comes to buying wireless router? Looks like it'll be around $80-90 (depending on where I buy it); are the cheaper (i.e. D-Link) ones worth checking out? We have a ~1200 sq ft bungalow and it will likely be installed in the basement.
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Old 12-28-2019, 07:39 PM   #885
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Update: cancelled Shaw after being on the line for almost two hours waiting to speak to their cancellation department. Was offered $60/month for a two year contract (internet only) by a retention specialist but declined. After that entire debacle I'll be happy never to give Shaw my business again.
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Old 01-08-2020, 04:07 PM   #886
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I'm on a 2 year plan, with some add ons but it doesn't appear I have any increases.
I jumped on a 2 year plan on December 3. It dropped my monthly cost by $30 while upgrading my internet from 75 to 300. Instead of sticking with my ancient plan and paying an extra $5 per month.

The problem is I'm still waiting for the equipment to show up. I still have the old plan in place until the new stuff show up and I'm not getting charged for the old stuff. I tried on-line chat, I tried calling in, and then I went to the local Shaw office and I get the same response "Everthing is backed up because of high demand. We're waiting on equipment". Going into the store they were able to tell me that the internet router and the secondary cable boxes were in but the primary cable box that connects the secondary is still back ordered.

Frustrating. When my 2 year contract is up I may jump to Telus and begin to do the swap back and forth once contracts end. I found it convenient to stay loyal and stick with one company and not have to always make changes, but I'm not at a point where I want to save more money, anywhere I can. They don't offer deals to retain customers, they just want new customers, even if said customer is coming back to the company for the 5th time.
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Old 01-08-2020, 05:49 PM   #887
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Update: cancelled Shaw after being on the line for almost two hours waiting to speak to their cancellation department. Was offered $60/month for a two year contract (internet only) by a retention specialist but declined. After that entire debacle I'll be happy never to give Shaw my business again.
Almost my exact scenario last week except I was only on the line for an hour.

Waiting an hour, or two hours in your case, to talk to a customer that you're trying to retain is hilarious. Almost had me until I listened to the automated message and realized that the "price guarantee" he was giving me was actually a contract with cancellation penalties, which he also totally neglected to mention. They lost me there.

Then some guy "from head office" called me the next day offering me 600mb for $75 a month even though I told the previous guy twice that adding speed was not adding value for me, reducing cost was.

They're bad.
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Old 01-09-2020, 05:44 PM   #888
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Shaw is saving something like $125M of their OPEX this year from all the layoffs they did a couple years back now.

That's likely why the call center waits are so bad now.
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Old 01-09-2020, 09:50 PM   #889
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They probably hope people don't have 2 hours to cancel their cable
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Old 01-10-2020, 12:26 PM   #890
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They probably hope people don't have 2 hours to cancel their cable
It's true - I've wanted to downsize my package with Shaw for a bit but I've held off because of the awful waits. Tried a couple times through chat and got tired of waiting both times, so I'm just going to hold on to what I have for now. I'm definitely unimpressed with how they're running things and starting to look at other options.
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Old 01-10-2020, 01:09 PM   #891
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Thanks. Semi-related question -- anything to keep in mind when it comes to buying wireless router? Looks like it'll be around $80-90 (depending on where I buy it); are the cheaper (i.e. D-Link) ones worth checking out? We have a ~1200 sq ft bungalow and it will likely be installed in the basement.
I've found with routers you are better off to spend a little extra and get a really good one with a high rating. I went through a couple of cheap ones over the years that had various minor problems and reliability issues. Finally broke down and spent $200 or so on a good one and it just works, never needs rebooting, fast speeds, works out in the garage too which is nice.


I'm actually surprised this one has such a low score
https://www.memoryexpress.com/Products/MX48616
I have the same one at work and it's been running for a few years with no problems at all.
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Old 01-10-2020, 01:35 PM   #892
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It's true - I've wanted to downsize my package with Shaw for a bit but I've held off because of the awful waits. Tried a couple times through chat and got tired of waiting both times, so I'm just going to hold on to what I have for now. I'm definitely unimpressed with how they're running things and starting to look at other options.
Call in the morning around 8am on a weekday if you can. Usually pretty quick.
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Old 01-10-2020, 01:50 PM   #893
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Almost my exact scenario last week except I was only on the line for an hour.

Waiting an hour, or two hours in your case, to talk to a customer that you're trying to retain is hilarious. Almost had me until I listened to the automated message and realized that the "price guarantee" he was giving me was actually a contract with cancellation penalties, which he also totally neglected to mention. They lost me there.

Then some guy "from head office" called me the next day offering me 600mb for $75 a month even though I told the previous guy twice that adding speed was not adding value for me, reducing cost was.

They're bad.
Yeah, the whole threaten to cancel to get the real rate charade was initially what set the wedge for me with Shaw, add to that the ridiculous waits to talk to someone and I'm totally happy to put them in my rearview. Just a heads up though, I had free rental on shaw's modem/router, so obviously that had to be returned. Returned it to the office DT, and thankfully had the foresight to request a return receipt when one was not offered. Of course the person at the desk huffed that I was being a little ridiculous needing her to print out a form.

Like clock work 4 weeks later I receive a letter from shaw stating that I hadn't returned their s####y modem and they were going to send me to collections over a 70 dollar charge.

Cue up another 2 hour adventure to talk to someone with a pulse and get that cleared off my account. Don't even know what recourse I would have had if I'd not requested that return receipt.

F##k you Shaw, never again.
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Old 01-10-2020, 03:45 PM   #894
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We've been having a ton of issues out in Elbow Valley with Shaw. A couple of my neighbours are leaving to Telus, but we can only get 50 out here. If Telus could get to 150 in EV most of the neighbourhood would leave shaw. The thing is, they know they have us because of the Telus limitations.
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Old 01-10-2020, 04:04 PM   #895
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We've been having a ton of issues out in Elbow Valley with Shaw. A couple of my neighbours are leaving to Telus, but we can only get 50 out here. If Telus could get to 150 in EV most of the neighbourhood would leave shaw. The thing is, they know they have us because of the Telus limitations.
Yep, they know exactly what people can get...that's why the offers vary so much
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Old 01-11-2020, 12:48 AM   #896
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Yep, they know exactly what people can get...that's why the offers vary so much
It's the same here in Montgomery. I'd love to switch but Telus 50 is just a no go. They can't get fiber here soon enough.
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Old 01-11-2020, 12:47 PM   #897
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It's the same here in Montgomery. I'd love to switch but Telus 50 is just a no go. They can't get fiber here soon enough.
I will die waiting for Telus to install goddamn fiber in our community. I'm 34, if that provides any indication of my confidence in Telus to get this done in anything like a timely fashion.
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Old 01-11-2020, 12:59 PM   #898
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So far, so good with TekSavvy. Changeover was a bit confusing at first but then I got a phone call that said it had been activated so I just plugged in the modem and was up and running.

Internet seems pretty reliable and it’s fast enough to surf CP and stream video. Happy we made the switch — thanks CP!
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Old 01-11-2020, 01:04 PM   #899
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Waiting an hour, or two hours in your case, to talk to a customer that you're trying to retain is hilarious.

...

They're bad.
Had they offered $60 a month right away I would have happily taken it.

But after two hours of waiting, there wasn’t a chance I’d be renewing on principle alone. Clean it up Shaw.
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Old 01-11-2020, 04:42 PM   #900
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Anyone else have Cartoon Network suddenly stop on new years day? I had it for years and it just disappeared.

Texted in and the operator said it was because it was in free preview mode since 2015.

They have decided to stop it and now are demanding $4 more to get it again.

Is this even ethical seeing I signed a contract and they have rights to drop channels at whim to juice $4 more from me?

Seems very shaddy.
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