Telus lays off 6000

[Yoho]

I have a feeling we will be seeing more of this.

https://twitter.com/user/status/1687452378625171458

https://twitter.com/user/status/1687456021525012480

[Fuzz]

That should improve customer service.

[White Out 403]

So many things I'd love to discuss. Gotta wait until January

[Fuzz]

Originally Posted by White Out 403

So many things I'd love to discuss. Gotta wait until January

Does that mean you are finally coming around to my feelings on Telus, and their relative proximity to giant vacuum cleaners?

[calgarygeologist]

That is a crazy drop in income for the quarter.

[Mr.Coffee]

I hate Canadian oligopolies.

[Fighting Banana Slug]

From their press release:
As compared to the same period a year ago, net income in the quarter of $196 million was down 61 per cent and Basic earnings per share (EPS) of $0.14 decreased by 59 per cent. These decreases were driven by the impacts from: (i) higher depreciation and amortization reflecting increases related to capital assets acquired in business acquisitions; growth in capital assets in support of the expansion of our broadband footprint, including our generational investment to connect homes and businesses to TELUS PureFibre and 5G technology coverage; and growth in internet, TV and security subscriber loading; (ii) higher financing costs primarily from greater long-term debt outstanding, attributable in part to business acquisitions, in addition to an increase in the effective interest rate; and (iii) higher employee benefits expense to reflect higher restructuring costs related to accelerated cost efficiency programs.

I haven't gotten into it, but sounds like lots of acquisitions that increased their debt load? Not sure what they recently acquired.

[White Out 403]

telus health
agriculture
adt
vivent
ummm... a lot of other small internet providers like mascon

[Fuzz]

https://tracxn.com/d/acquisitions/acquisitionsbyTELUS


Lifeworks is a big one, and WillowTree as well. This one:
https://blacksmithapplications.com/


Looks to specialize in TLA's and opaque word salad. Perhaps those in whatever industry this is would find it understandable.

[Mccree]

This would explain the 10 calls a day I get from them trying to sell me services. These calls began with the acquisition of ADT

[Buff]

Telus customers are going to need to book a week off of work in order to call support now. It already felt like a skeleton crew employed by Telus...

I really hope this means I won't get regular calls from them anymore because they don't have the staff to place the call. Telus Fibre isn't available in my area inspite of them calling me monthly and telling me that it should be installed within the next month or two, so sign up now and reap the benefits when it is installed.... I've been hearing that for 4 years now.

[White Out 403]

Originally Posted by Buff

Telus customers are going to need to book a week off of work in order to call support now. It already felt like a skeleton crew employed by Telus...

I really hope this means I won't get regular calls from them anymore because they don't have the staff to place the call. Telus Fibre isn't available in my area inspite of them calling me monthly and telling me that it should be installed within the next month or two, so sign up now and reap the benefits when it is installed.... I've been hearing that for 4 years now.

Boy are you in for a surprise!

[Samonadreau]

Originally Posted by White Out 403

Boy are you in for a surprise!

Yup, these are typically not even employees and are farmed out. Layoffs will not effect this.

[DoubleF]

Do these cuts include some of the Telus health service arms? Never used those, but I wonder if some of those are contributing to the sudden drop in income.

[PepsiFree]

Originally Posted by Buff

Telus customers are going to need to book a week off of work in order to call support now. It already felt like a skeleton crew employed by Telus...

I really hope this means I won't get regular calls from them anymore because they don't have the staff to place the call. Telus Fibre isn't available in my area inspite of them calling me monthly and telling me that it should be installed within the next month or two, so sign up now and reap the benefits when it is installed.... I've been hearing that for 4 years now.

You get monthly calls? That’s cool. They were calling me three times a week. Eventually I just blocked the number.

[Fuzz]

I must have gotten lucky with whoever called me, because I told one guy to remove my number from their calling lists, and never ever call me a gain, because there is no way I would give Telus another cent before the heat death of the Universe. No calls in several years.

[burn_this_city]

They are so poorly run, Telus TV is the buggiest junk with the dumbest user interface I've ever experienced. I have to hard boot it basically every time I turn on the TV.

[MoneyGuy]

Ouch!

[CaptainCrunch]

I moved my Dad into a new care facility this week, and they had a deal with Telus, so I thought why not, it saves me some money.

So I set up the account with the rep. Sent me a link to my telus couldn't get in. Sat on hold for an hour, found out he had entered the wrong postal code.

I requested an install date of the first. No problem, went to look at my account, install date was the 6ths. Called in, hour on hold. Changed date to the first, confirmed that they were setting up TV phone and internet. Yes sir.

Showed up on the 1st hours between 1 and 5. The telus installer came (Super nice guy) they don't give them anything like a tool box or something to carry their tools and boxes. He had a black garbage bag.

Went to set everything up. ummmm where's the android box for the TV. We don't install that its shipped and do it youself. Ok, shouldn't I have that delivery. Telus guy shrugs his shoulders. Go to their help center and use the text. It doesn't understand that I want to confirm the box is shipped, when I'm going to get it and a tracking number. Ask to chat with a person, wait an hour. Finally get a person on line. It takes 3 to 5 days to arrive. Ok, when did it ship, did it ship? What's the tracking number. response "I don't know". But I can get a tracking number for you. Great, It'll be emailed to you in 24 to 48 hours.

I'm now having murder fantasies.

Meanwhile the poor rep sets up the equipment gets the wifi working, great. Then he sets up the phone. That doesn't work. Calls their provisioning department and promptly sits on hold for 2 hours trying to get through. Meanwhile he's trying to connect with appointments after mine and just getting screamed at (poor guy). He can't get the phone working talks to the provisioning department, they can't get it activated.

So he finally leaves. tells me to text him tomorrow if its not working and he'll try to help me.

Show up the next day the phone is working sort of. I'll dial it and get a this number is out of service. Dial it again and it works. weird.

Get the tracking number, track it, find out the box will be there on Friday. Shows up in the morning and hook it up, and their special in terms of channels is shall I say ridiculously stupid. Lots of foreign language and base cable channels. Whatever I go to add on channels get that done, add $50 bucks to the deal.

Meanwhile in terms of their setup, they have like 4 boxes that all need power, and it just looks messy.


So when I'm walking the installer out who's dreading his next couple of appointments because he's massively late. He said it used to be easier at Telus because he could call up the ladder to more experienced guys to help him, or call up the ladder to more experienced people in the call center.



He's been with telus for 5 years and he thinks he's one of the more experienced guys, and that all of the people in the India help desk are very inexperienced, and have trouble doing basic services.

[Fuzzy14]

Hopefully this means I won't be getting weekly calls asking if I want to sign up for Telus home security.