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Old 08-17-2018, 08:45 AM   #681
DoubleK
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Freedom emailed a survey asking about roaming rates. I wonder if this is in response to a bunch of customer feedback on the new fee structure?
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Old 08-18-2018, 08:15 AM   #682
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Quote:
Originally Posted by Ducay View Post
Coverage in the city outside downtown is fine, don't notice a difference from Rogers.

Coverage in downtown and in office buildings: Currently atrocious. Band 13 being rolled out later this fall will fix this. Without band 13 upcoming I probably would have switched my wife back to Rogers given I am hearing about the terrible reception daily.

Coverage outside of the city relies on other towers, I would suggest ensuring you have at least 500mb or 1gb of "away" data on Freedom if you travel outside major cities.
I work on the east end of downtown, take the train every day and have had zero problems. Only pain is on the train, when I go under Banff trail station heading north, I often lose service until Brentwood and sometimes upto Dalhousie station. I understand losing service in the tunnel but it just seems to take so long after that to regain it.

And I second getting some "away" data. My wife has been on Bell, currently Virgin Mobile, and my reception has been as good - if not better - than she has. I would say away coverage has improved immensely in the time I've been on wind/freedom.
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Old 08-29-2018, 10:46 AM   #683
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Anyone else downtown have their LTE dropping out constantly right now?
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Old 10-12-2018, 01:43 PM   #684
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Extended range LTE i.e. band 13 is rolling out in Calgary now with 6 active towers in the downtown area and Barlow. Phone signal quality should be on parity with other cell providers once this is complete.

Vancouver looks like it's done already based on cellmapper.
https://www.freedommobile.ca/network...erage/coverage
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Old 12-12-2018, 11:00 PM   #685
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Does anyone know how to talk to a Freedom Mobile tech person in Calgary?

My service in Renfrew is worse that it was in Silverado.

I either drop calls sitting on my couch or can't complete a call out.

When I'm not home and try to call my wife at home it goes to straight to voicemail.

Subsequently, I've tested this "undocumented feature" at the house with my work cell which is on Telus. I get the same results.

She's on a OnePlus 5T and I have a Pixel 3XL.

Is this a deadzone?!
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Old 12-13-2018, 03:49 PM   #686
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Almost impossible. If you complain 3 times and its not fixed you can get out of your contract assuming that their coverage map showed your house prior to signing.

Best thing is to keep calling to complain, dont go to the stores as they cannot help and are useless. No techs in Calgary to speak with so to speak.

While Shaw owns them they are not at all integrated so dont think you are talking to someone from Shaw.
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Old 12-17-2018, 02:56 PM   #687
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Anyone else having voicemail issues?
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Old 05-18-2019, 10:16 AM   #688
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Freedom mobile is offering Shaw 100mps internet for $45/mo for customers for two years. This is $30 off regular price/mo.



https://shop.shaw.ca/ShawFreedomOffer
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Old 05-19-2019, 09:44 AM   #689
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First time I could have really have used the good ole unlimited US roaming package couple weeks ago - one of the main reasons I got Wind in the first place (was travelling to the US more often at the time, mind you). The new options simply suck. Should give Freedom some feedback I suppose.
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Old 05-19-2019, 03:54 PM   #690
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Depending on your plan the pay-as-you-go US Roaming isn't that bad.
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Old 05-19-2019, 08:39 PM   #691
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Quote:
Originally Posted by DoubleK View Post
Depending on your plan the pay-as-you-go US Roaming isn't that bad.
Maybe I missed something when looking, but I thought I was getting hosed.

Especially, when previously it was prorated $20 per month and unlimited data...
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Old 05-19-2019, 10:16 PM   #692
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Maybe I missed something when looking, but I thought I was getting hosed.



Especially, when previously it was prorated $20 per month and unlimited data...
It was as low as $15 at one point, which was a no brainer. It was only 1gb and then was severely throttled after that.

I'm on the old $39 plan, us roaming is 5 cents per MB. That buys a bunch of data before I'd consider getting one of the new add-ons, which are a total rip off.
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