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Old 06-10-2019, 07:24 PM   #781
CaptainCrunch
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Anyone elses picture really pixelated today?
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Old 06-10-2019, 07:26 PM   #782
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Nope. Did you try rebooting all your equipment?
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Old 06-10-2019, 09:28 PM   #783
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yup, also replace my cable splitter and all of the cables


I talked to shaw, they'll send a guy out in 4 days, that's insane
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Old 06-10-2019, 09:31 PM   #784
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Did you replace the splitter with one you bought? If so, it has to be the correct specs. For instance, a satellite splitter won't work.
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Old 06-10-2019, 10:02 PM   #785
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Yeah, it matches specs with the Shaw splitter. With either one the picture is terrible and pixelated as hell.
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Old 06-12-2019, 08:56 PM   #786
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Quote:
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Anyone elses picture really pixelated today?
Are you using an amplifier or signal booster in your house at all or are you using a Hitron cable modem? If you are using an amplifer, make sure you have one that is marked for 85Mhz and if it isn't, get the tech to replace it.

The old ones look similar to this and are marked 5-42Mhz, 54Mhz-1000Mhz. New ones should be marked 5-85Mhz, 108-1000Mhz.


If you are using a Hitron modem and a non-bluesky video box, restart the cable modem or turn it off and see if the pixelation goes away.

Otherwise, carry on and wait for the tech, you got a bad connector somewhere, water in a cable or something.
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Old 06-12-2019, 10:13 PM   #787
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Thanks so freaking weird that the issue cleared up today. But screw it, that tech is still coming tomorrow and I ain't cancelling. I'm making him check everything.
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Old 06-12-2019, 11:31 PM   #788
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I don't know if it relates to anything, but I've been constantly seeing Shaw employees replacing cable on the power poles in my community. Pretty much all the weird issues from before seemingly disappeared soon after they did that.
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Old 06-13-2019, 05:51 PM   #789
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funny story, but the Shaw guys came buy and looked at how the previous dud had set things up, and instead of placing the signal filter at the input of the splitter he had placed it right at the back of the cable box and eventually the signal degrades.
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Old 06-14-2019, 12:22 AM   #790
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So much for that, a couple of hours after they left the pixelation came back just as bad. I tested out my TV by using Free range and running DVD's and it was fine.


I went back to Shaw, the signal is fine, maybe its the box.



So I go great, send someone to replace it.



Yeah our next open appointment is June 19th. Is Shaw's product now that bad or are they that short staffed?


So I asked them for something since I've been with Shaw for about 25 years. Yeah we'll give you a couple of free movie rentals and 50 bucks..


So they're going to phone me tomorrow and let me know if they can move the appointment up. But I'm going to see what Telus would do.


10 days of crappy cable is ridiculous.



I tried FreeRange tonight and its just not very good at all. It takes forever to load, and its just awkward.
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Old 06-16-2019, 08:58 AM   #791
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Long shot but we recently upgraded to the new internet 600 etc. And got their new modem as part of it. Picture became horrible pixelated and unwatchable almost immediately. After trying various hookup combinations unsuccessfully the last time I tried was removing the surge protector power bar that the cable also ran through and the issue immediately stopped and has not returned.
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Old 06-16-2019, 02:27 PM   #792
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I wish it was that easy.


I'm just irate with Shaw right now. My cable is unwatchable And I'm having to wait until Thursday before another service person can come by.


I'm waiting for a callback from Telus, but they don't have fiber to my building.
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Old 06-17-2019, 01:13 PM   #793
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My internet goes to #### seemingly when school is out. Roughly 330pm most weekdays, and often at 230pm Fridays.

Not great when I work from home and always have video conferences in those slots. Telus doesn't have fibre to our neighbourhood somehow. Everywhere around us has it.
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Old 06-17-2019, 08:43 PM   #794
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I'm so glad I can get Fibre internet and don't have to deal with soviet era coaxial cable internet.
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Old 06-17-2019, 09:19 PM   #795
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every time I turn on my TV I get angry right now.


So aggravating. FU Shaw.
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Old 06-18-2019, 09:21 AM   #796
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Quote:
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Yeah our next open appointment is June 19th. Is Shaw's product now that bad or are they that short staffed?
https://business.financialpost.com/t...-accept-buyout

Post cuts they are really focusing on self serve and digitization...but when you cut 25% of your workforce it likely has an impact on things like your tech. work force.
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Old 06-19-2019, 06:14 PM   #797
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So after 11 days of crappy cable and two service calls.



The senior tech came in futzed around with the cables and his signal tester and then blew his stack. When the first crew came out and replaced the splitter, they put on a ancient splitter that shaw hadn't used in 4 years and hadn't tested the signal properly because the difference between the splitter they used and the one they gave me was like huge.
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