Shaw PVR expander problem

[Ironhorse]

I'm having a problem with my (fairly new, 6 months old) Shaw PVR expander. Some of the shows in the "recorded" listing can now not be accessed (error 12 - connect external HD), and when I gave the whole system a hard boot and reconnected the external PVR, it gave me error 13 - disconnect external drive. The orange light is still on, but my "available storage" has gone way up.

Is my external drive pooched, and are the shows recorded on it toast? If so, we will not be pleased as we are a bit behind on our series watching. Will Shaw replace it, even though I bought it at Best Buy as a Shaw product?

[jtfrogger]

I get that every once in a while. If I turn off my expander for a couple hours, it works just fine once I turn it on.

[Ironhorse]

Thanks, that did the trick, it's back up and running.