02-10-2020, 08:31 AM
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#21
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First Line Centre
Join Date: May 2009
Location: Back in YYC....7 Years Later
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Order went out today. I ordered a couple extra 7 1/8, 7 1/4, and 7 3/8 if you happened to miss the deadline and still wanted one.
The estimated delivery for these are mid-late April.
Last edited by FlamesFanStrandedInEDM; 02-10-2020 at 02:33 PM.
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02-13-2020, 09:46 AM
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#22
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Scoring Winger
Join Date: Nov 2009
Location: Calgary, AB
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Awesome, looking forward to getting it!
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04-09-2020, 11:59 AM
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#23
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Safari Stan
Join Date: Oct 2001
Location: 3rd trailer on the left
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Are we still expecting mid-April delivery?
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04-09-2020, 12:10 PM
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#24
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First Line Centre
Join Date: May 2009
Location: Back in YYC....7 Years Later
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I reached out earlier this week to update the shipping address (as I have moved) and I wasn’t able to get through. I left a message but haven’t heard back yet. My assumption is, that since the hats are manufactured in China, there will likely be a delay.
Will keep you guys posted.
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04-21-2020, 12:32 PM
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#25
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First Line Centre
Join Date: May 2009
Location: Back in YYC....7 Years Later
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Was finally able to get through and have an update from HatClub. There was a brief delay due to covid, but the good news is it’s only 2-3 weeks. Hats should be here by mid-late May.
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05-27-2020, 03:41 PM
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#26
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Playboy Mansion Poolboy
Join Date: Apr 2004
Location: Close enough to make a beer run during a TV timeout
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Any further updates from them?
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05-29-2020, 12:05 PM
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#27
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First Line Centre
Join Date: May 2009
Location: Back in YYC....7 Years Later
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I was going to wait to respond with an update until I got good news, but haven’t had any yet.
I have been attempting to get a hold of HatClub for about two weeks solid.
The last time I spoke to them was mid-April. At this time I inquired about the delay l (which at the time was said to be mid-may) as well as updated my shipping address.
Since May 17th, I’ve been trying to call them daily. It would usually put me on an automated hold for 2min then disconnect the call asking me to leave a message. Today I called and it wouldn’t even give me the option to wait on hold and just says “there are currently no agents available to take your call”.
I will continue to reach out to them daily in hopes that I can get you guys some good news.
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05-29-2020, 02:35 PM
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#28
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Backup Goalie
Join Date: Jan 2011
Exp:
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Thanks again for doing all this.
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05-29-2020, 03:37 PM
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#29
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Playboy Mansion Poolboy
Join Date: Apr 2004
Location: Close enough to make a beer run during a TV timeout
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Thanks for the update. Hope you end up getting some positive news for us.
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05-29-2020, 04:12 PM
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#30
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First Line Centre
Join Date: May 2009
Location: Back in YYC....7 Years Later
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Quote:
Originally Posted by ken0042
Thanks for the update. Hope you end up getting some positive news for us.
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They’ve always been slow when it comes to custom orders like this, but I previously never had problems getting a hold of them. Their offices are in Arizona, which to my knowledge, have been open for awhile now.
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06-03-2020, 09:12 AM
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#31
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Franchise Player
Join Date: Aug 2005
Location: Violating Copyrights
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If you end up with an extra 7 3/8, I'd buy one once they arrive.
I will probably forget about this so feel free to send me a PM if you need to unload an extra.
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06-03-2020, 11:55 AM
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#32
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First Line Centre
Join Date: May 2009
Location: Back in YYC....7 Years Later
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If anyone wants to try and harass them for me, their number is 888-428-6322. I’m tempted to start leaving a daily voicemail.
“Hello, this is the 11th time I’ve called you guys requesting a follow up”
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06-03-2020, 01:49 PM
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#33
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Powerplay Quarterback
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Quote:
Originally Posted by FlamesFanStrandedInEDM
They’ve always been slow when it comes to custom orders like this, but I previously never had problems getting a hold of them. Their offices are in Arizona, which to my knowledge, have been open for awhile now.
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Having purchased one of these Cannons hats on a previous order, I can assure everyone that the wait will be worth it once these arrive.
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06-11-2020, 03:44 PM
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#34
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First Line Centre
Join Date: May 2009
Location: Back in YYC....7 Years Later
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UPDATE:
I have news! After trying to get a hold of HatClub daily for the past month via phone/email. I finally got a response and a call (Who would think that Twitter has become the most affective way to get a hold of a company today).
The representative who took my order reached out and called me. They are currently waiting for their shipment from NewEra, he has confirmed that the hats have been made, and they have been shipped with HatClub’s incoming stock, unfortunately they are being held up at the border due to covid reasons. He currently has the arrival date (at HatClub) as late June (which would make a Calgary arrival set at Early July).
The good news from all this is that he had no idea about the issues I was having with their (888) number and has given me his direct line for the next time I need to inquire.
I apologize to everyone how long this is taking.
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06-11-2020, 04:20 PM
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#35
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Playboy Mansion Poolboy
Join Date: Apr 2004
Location: Close enough to make a beer run during a TV timeout
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Well, at least we know they are coming. Was hoping to be able to have it for my buddy's son to give his dad for father's day. Who would have thought back in early February what would have happened these past few months.
Appreciate your persistence!
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06-11-2020, 04:21 PM
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#36
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First Line Centre
Join Date: May 2009
Location: Back in YYC....7 Years Later
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Quote:
Originally Posted by ken0042
Well, at least we know they are coming. Was hoping to be able to have it for my buddy's son to give his dad for father's day. Who would have thought back in early February what would have happened these past few months.
Appreciate your persistence!
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I was a bit scared that the business folded and the number was reassigned to another business that was completely dumbfounded by the messages I was leaving them.
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07-09-2020, 01:14 PM
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#37
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First Line Centre
Join Date: May 2009
Location: Back in YYC....7 Years Later
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EN ROUTE TO YYC: NewEra 59Fifty Calgary Cannons Fitted Caps $45CAD
The Cannons Hats are en route to Calgary!
They arrived in the HatClub warehouse this morning and are being shipped by FedEx. Should be here next week!
Thank you everyone for being so patient with this!
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Last edited by FlamesFanStrandedInEDM; 07-10-2020 at 11:00 AM.
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07-10-2020, 07:51 AM
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#38
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Playboy Mansion Poolboy
Join Date: Apr 2004
Location: Close enough to make a beer run during a TV timeout
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That's great to hear!
As much as I appreciate seeing the tracking number- should it be public? Just concerned that somebody could mess with delivery.
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07-10-2020, 10:58 AM
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#39
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First Line Centre
Join Date: May 2009
Location: Back in YYC....7 Years Later
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Quote:
Originally Posted by ken0042
That's great to hear!
As much as I appreciate seeing the tracking number- should it be public? Just concerned that somebody could mess with delivery.
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I can take it down, but FedEx requires proof of name/address to make any changes.
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07-14-2020, 03:58 PM
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#40
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First Line Centre
Join Date: May 2009
Location: Back in YYC....7 Years Later
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Hats have arrived!
Shoot me a message to arrange a pickup time. I’m now located downtown/Victoria Park area.
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