Quote:
Originally Posted by speede5
I have a question for Pylon, 4 square is enough to make me walk out the door but I also have a problem with the dealership charging document fees. Since when does a customer have to pay for the dealership to write a receipt. I've seen this fee as high as $700 and I think its a total gouge. I have a friend who defends it, saying how else is the finance manger supposed to get paid (she works at a dealership and sees who gets commision on what).
They already get the PDI and I am ok with a % of markup as they deserve to make money selling a product. Plus I am also the kind of customer who would return for service so it's not like they wont get their pound of flesh.
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Doc fee question: Sir that fee pays for a number services our finance manager does to make this process as smooth for you as possible including; ensuring all your paperwork is handled properly in compliance with AMVIC, completing lein and title searches, providing CARFAX reports, ensuring we pay out your existing auto loan in full, ensuring you get the best finance rate available, handling all the documents which entitle you to the (insert credit here). They will also help with lining up your insurance. I gotta pay the dice fee when I buy me vehicles here.
Doc fee objection: Customer- “What’s this $549 for? I’m not paying that”
Me- try to justify it with above word track..... crickets.... “So if I can get that $549 taken care of your good with these numbers?”
Doc fees are just profit for the dealers, but if you can isolate that as the buyers objection, fairly easy to close.
EDIT: Triple post score!!!