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Old 10-13-2017, 04:43 PM   #1
Teroy
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Default Can Not Record Telus Centre Ice

We will be out this evening and tried to record the Flames on Centre Ice. We get a message that we can not record this game. We get the same message when we try to record other games. I spoke with Telus and was informed that due to copyright we can not record Centre Ice games. I am sure we could record games last year. Has anyone else experienced this problem?
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Old 10-13-2017, 04:46 PM   #2
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Are you paying for it, or getting it with a free preview?
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Old 10-13-2017, 04:50 PM   #3
Teroy
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We pay for it.
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Old 10-13-2017, 05:02 PM   #4
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I know I taped a crap ton of games on Shaw last year on the center ice channels. If that's a new thing this year, I will be very pissed off.
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Old 10-13-2017, 05:06 PM   #5
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I have that problem when I set it to record. If the wife is gone and hits the record button then it works.
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Old 10-13-2017, 05:07 PM   #6
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i recorded a couple flames games this season - but i'm with shaw

i pay for center ice

both times the pvr was set becuz i was not at home
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Old 10-13-2017, 05:21 PM   #7
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I'm speaking with Telus again and will get back with more information.
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Old 10-13-2017, 05:23 PM   #8
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Have you tried doing it through the telus phone app? restarted your PVR through it's internal menu?
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Old 10-13-2017, 05:35 PM   #9
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Here's the latest:

Telus
If you sign up for it, it will be set up for automatic renewal unless you opt out. And according to the information I have here, content from it should be PVR recordable

Me
I don't understand why it wouldn't have been automatically renewed. We have been signed up for a number of years.

Telus
It most likely happened because they migrated your area from our old back end platform to a new one designed specifically for fibre customers, and a few things like auto renewals sometimes got lost in the move

Me
He signed us up and now we are able to record. It's also set to automatically renew next year.
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