dlink ebr-2310 router help

[CaptainCrunch]

So I have purchased a d-link ebr-2310 wired router with 4 lan ports.

Took it out, hooked it directly to my shaw modem, then went from the router to the Network connection on my pc.

I disabled my software firewall.

Loaded up the configuration software, and the router can't find a internet connection.

Yet my direct from the shaw modem to my box works fine.

Any suggestions before I punk this thing into orbit?

[Lemon0444]

I used to get this issue when installing routers for customers that had Shaw internet.

The reason this is happening is because the Shaw modem has locked the IP address to the last piece of network hardware it was plugged into.

Usually to fix the issue, I'd just unplug the modem power for ~10 minutes. Then plug the modem back in, let it boot up, then plug in back into the router. It should be able to get a new IP address after that.

Also, if you have at least Shaw High Speed, you are allowed to have 2 IP addresses, but unless you request the second one, they only give you 1.

When I worked as a TSR for Shaw, and had people with this issue, the first thing I would do is add their second IP address. So if the above doesn't work just give them a call and have them add on your second IP address.

Hope this helps!

[keratosis]

Lemon0444 is right, you have to reboot the modem.