02-10-2016, 10:26 AM
|
#1
|
|
Playboy Mansion Poolboy
Join Date: Apr 2004
Location: Close enough to make a beer run during a TV timeout
|
Bell / Telus LTE Network Down?
Yesterday around 10:00 my phone had issues finding the network, and then flipped over to 3G. My wife's Bell phone was also showing 3G last night.
I did verify that I have LTE enabled in my settings.
Anybody else? Or Telus users- seeing as they share towers?
|
|
|
|
02-11-2016, 03:33 PM
|
#2
|
|
Playboy Mansion Poolboy
Join Date: Apr 2004
Location: Close enough to make a beer run during a TV timeout
|
Am I the only one on CP who uses Bell or Telus?
|
|
|
|
|
02-11-2016, 03:43 PM
|
#3
|
|
Scoring Winger
Join Date: Apr 2004
Location: Calgary,AB
|
I'm on bell and can confirm the LTE network is working.
|
|
|
|
|
The Following User Says Thank You to InSutterWeTrust For This Useful Post:
|
|
|
02-11-2016, 05:40 PM
|
#4
|
|
Franchise Player
|
Are your issues persisting? I wasn't off wifi when you originally posted it so I can't say but otherwise has been fine. (Bell)
|
|
|
|
|
The Following User Says Thank You to Anduril For This Useful Post:
|
|
|
02-11-2016, 08:47 PM
|
#5
|
|
Playboy Mansion Poolboy
Join Date: Apr 2004
Location: Close enough to make a beer run during a TV timeout
|
Yeah- I made a call into them. Apparently they are taking LTE away from people with grandfathered 6GB data plans. I have to call back tomorrow to escalate it.
|
|
|
|
|
02-11-2016, 10:08 PM
|
#6
|
|
Franchise Player
Join Date: Mar 2004
Location: Calgary
|
Quote:
Originally Posted by ken0042
Yeah- I made a call into them. Apparently they are taking LTE away from people with grandfathered 6GB data plans. I have to call back tomorrow to escalate it.
|
WHOA what!? I am on Telus with a 5 year old 6GB plan... boo urns. Do not want to lose it.
__________________
REDVAN!
|
|
|
|
|
02-11-2016, 10:35 PM
|
#7
|
|
Looooooooooooooch
|
If you don't fight that to death, I will personally call and do it for you.
|
|
|
|
|
The Following User Says Thank You to Looch City For This Useful Post:
|
|
|
02-12-2016, 10:17 AM
|
#8
|
|
Franchise Player
|
Quote:
Originally Posted by ken0042
Yeah- I made a call into them. Apparently they are taking LTE away from people with grandfathered 6GB data plans. I have to call back tomorrow to escalate it.
|
Quote:
Originally Posted by Iggy City
If you don't fight that to death, I will personally call and do it for you.
|
You have my axe.
|
|
|
|
|
The Following User Says Thank You to Anduril For This Useful Post:
|
|
|
02-12-2016, 10:26 AM
|
#9
|
|
Playboy Mansion Poolboy
Join Date: Apr 2004
Location: Close enough to make a beer run during a TV timeout
|
Spent about an hour on the phone with them today. They seem to think my SIM is the issue; however my wife has the exact same plan and also reverted to 3G at the same time. They have given me a $20 credit to cover replacing the SIM and my time- I'll see how that goes.
The guy on the phone insisted that my 6 GB data plan did not include LTE; however the girl I spoke to today listened and understood that I have been using LTE for 3.5 years, and 1.5 years on my current phone. She was very helpful, but at the end did offer that seeing as I don't go up to 6 GB of use very much, they might be able to offer me a different plan.
Don't worry, I'm not giving in that easily. Part of the beauty of having that much data is I don't have to worry about streaming a Flames game; if it uses 2 GB I still have plently left over. I also like being the "cool uncle"- there's always Youtube available on ski trips when I come along.
|
|
|
|
|
The Following 2 Users Say Thank You to ken0042 For This Useful Post:
|
|
|
02-14-2016, 08:33 PM
|
#10
|
|
Playboy Mansion Poolboy
Join Date: Apr 2004
Location: Close enough to make a beer run during a TV timeout
|
Update. I called in yesterday and I almost hung up on the guy. He was asking such silly questions at first; like when I said that I've had LTE for 3.5 years and 1.5 years on the existing phone, he asked me 3 times if I was sure.
In the end he had to "rebuild" my profile on their end. He actually had to call me back.
Now of course there's my wife's phone. They said they did what the guy yesterday on my account, however because we didn't go through the "sim swap" step, they can can't go any further.
|
|
|
|
|
02-14-2016, 10:42 PM
|
#11
|
|
Looooooooooooooch
|
Is it even legal to change your plan to 3G without notifying you? That's seems super slimy...(not surprising)
|
|
|
|
|
02-14-2016, 11:49 PM
|
#12
|
|
Franchise Player
|
Quote:
Originally Posted by Iggy City
Is it even legal to change your plan to 3G without notifying you? That's seems super slimy...(not surprising)
|
Don't know about that since generally plans in the last 3+ years have all been as a whole are made LTE capable. It's typically a matter of whether the SIM or hardware is compatible. Generally I've heard and seen carriers raising the prices of those grandfather plans, which they reserve the right to do if they give you notice AFAIK.
|
|
|
|
|
02-16-2016, 12:59 AM
|
#13
|
|
Crash and Bang Winger
Join Date: Jan 2011
Location: Center City
|
I'm on a Telus 6GB BYOD plan - will definitely be keeping an eye on this. Was it intermittent flipping over to 3G, or stuck there? I see 3G every so often but thought it was just being in a weird part of Banff or something...
|
|
|
|
|
02-16-2016, 11:57 AM
|
#14
|
|
Playboy Mansion Poolboy
Join Date: Apr 2004
Location: Close enough to make a beer run during a TV timeout
|
Regarding the legality- in the fine print on the TOS they have to give 30 days notice to change my plan. I'm no longer under contract.
Regarding how it showed- it would stick on 3G all the time. At home I get 1-2 bars LTE and 4-5 bars 3G, so if I disabled LTE and then re-enabled, it would register as 1-2 bars, not show what type of signal, then go up to 4 bars and show 3G.
Even downtown where LTE is strong, I could only get 3G.
|
|
|
|
Posting Rules
|
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts
HTML code is Off
|
|
|
All times are GMT -6. The time now is 05:07 PM.
|
|
