Outlook for iOS - PDF Issue

[woob]

Hey all. Hoping that any of using using Outlook for iOS can help me out. I don't know if I'm missing something obvious or if this is an actual issue.

Configuration: iPhone 6 on iOS 9.2.1, Outlook for iOS, Office 365 E3 account, Adobe Acrobet installed.
Issue: I cannot view PDF email attachments in Outlook nor can I try to send them to a different app to view them.

Please help! I love Outlook for iOS but this issue might have me going back to the default Apple mail app.

[kermitology]

I hate to say this, but have you tried removing it and reinstalling? I've had to do this a few times.

[psicodude]

I have the same problem. Just started happening yesterday. You touch the pdf icon and nothing happens at all?

My guess is a bad update and it get's fixed right away, as this used to work.

Edit: It appears that it was a specific pdf for me as other are working fine.

[Bend it like Bourgeois]

Does it preview a page in the body of the email?

I had that issue a while back but you may not mean the same.

[corporatejay]

Bend it, I have that problem, how did you fix it?

[woob]

Deleted the app and re-added, no change. Here's a couple pictures.


How it looks in the mail message.


How it looks after I open it from the mail message.

[Bend it like Bourgeois]

Originally Posted by corporatejay

Bend it, I have that problem, how did you fix it?

So to be clear, my problem was I'd see 1 page as a preview but not the file, and no additional pages if there were more.

I found an obscure link that suggested if you have too many programs that can open PDFs iOS gets confused about how to handle the file (wish I had saved it, sorry).

I could not find an easy way to list which apps could view PDFs so made a list of ones I thought might - I have my own apps (I like to tinker with different note takers etc) plus some corporate ones and event based ones etc, so it was a pretty big list of 'maybes'.

I'd delete one, bring up the email again and check, rinse and repeat until it went away. It did solve the problem after a few. I killed the mail app and powered down my device each time just to be sure, but that may not have been necessary.

[corporatejay]

That's my exact problem. Will try that now.

[corporatejay]

Bend it you magnificent ####### you fixed it. I deleted Dropbox and some others. I could kiss you.

[Bend it like Bourgeois]

Lol. I was about that happy too.

Sorry woob. None of this helps your original problem.

[woob]

So I've done the following:

-Deleted, re-installed the app.
-Deleted my ActiveSync profiles, disabled ActiveSync, Re-enabled.
-Deleted, re-installed the app, and then Deleted my ActiveSync profiles, disabled ActiveSync, Re-enabled.
-Wiped my phone, restored from backup
-Removed any apps I can think of that have PDF functionality

I've seen other people be able to run the app and view PDFs fine. So annoying.