New Shaw Gateway Experience

[Mccree]

Originally Posted by GreatWhiteEbola

Page 58 of the following link to the user guide,

http://www.shaw.ca/uploadedFiles/Gat...lUserGuide.pdf

Thanks. It would be nice to just have one option to exclude those channels vs going one by one but a useful feature noner the less

[GWSurvey]

Originally Posted by GWSurvey

Hey guys,

First time poster here. I am a member on other forums and created a survey for the shaw gateway, that the results are intended to be shared with everyone including shaw. I am a shaw gateway owner and felt that our voices need to be heard collectively.

Please fill out the survey. Once it reaches over 50 to 100 responses, i will post the results here so everyone sees the feedback from gateway customers.

http://www.surveymonkey.com/s/XSDM6HP

So far, 11 people have filled it out

Hey guys,

So far 20 people have filled out the survey. Keep em coming so that we have a larger amount of people to survey from. Ideally 100 would be best, 75 is a minimum to generate a good report.

[squiggs96]

Done. Good survey. I hope some things get fixed soon.

[GWSurvey]

Hello All,
The Survey report is complete and here are the results. Thanks to everyone that participated, and hopefully something good comes out of this.

[GWSurvey]

Employees become apathetic to our concerns, constant freezing or blurring, paying a fortune for something that is absolute crap, the idea is good but the software/hardware is terribly flawed. want more HD channels and the ability to rid myself of those channels we don't want (either on guide or in my "package") I want to throw this in the big drunk mr. shaw's face and get my all of my money back.
10/12/2011 5:26 AM

Major gripe is too many bugs and firmware fixes neeeded. Feel this is the same with a lot of companies recently; depending on firmware fixes and releasing products that are barely ready for production and using customers as beta testers. I'm glad I'm getting the services at a great price though; I wouldnt pay 170.00 plus for this. The remote control is brutally bad; poor button placement. Lucky i use a Harmony.
10/12/2011 2:54 AM


get it running correctly first then release it. has been out for 7 months and still major bugs get people trained the techs are not even train I was told by every person i talked too that this was the case. more and more but no shaw listens
8/12/2011 4:15 PM


Portals keeps losing comunication with Gateway - need to reboot gateway in order for portals to reconnect??
8/12/2011 10:24 AM


I am a longtime Shaw customer and am very surprised that this product was released as is. I cannot believe the number of bugs and technical problems with the system, but even more unbelievable is the poor user interface which lags behind my 6 year old series 2 TiVo. How can a brand new system with unmeasurably more powerful hardware not be used more effectively and be able to do some of the things a simpler box such as TiVo designed more than half a decade ago. Assuming that the bugs are fixed and many of the features described above are added, I will stick it out, but have been telling everyone I know to avoid this system like the plague. It is the most frustrating experience that I've had with Shaw and made me seriously consider switching all of my home services to Telus.
8/12/2011 8:42 AM

returned gateway junk long ago
8/12/2011 3:15 AM


1 - I'm 66 years old,have 20/20 vision (Corrected) with a 52" HD - 1080i screen, and I can't read/understand/make out... the channels logo's on the guide... They are to small and not very color friendly...!!! 2- The "to be recorded Icon", should be considerably more eye catching...!!! 3 - The guide should be larger and much preferred if it was scalable... Different strokes for different folks..!!! 4 - We should have the ability, to extend the period of time, the keys on the remote are lite... (I promise I won't complained, about battery life...!!!) 5 - Time on portals should be easier to read...!!!
7/12/2011 12:20 AM


Menus are confusing. Sometimes I have to press OK. Other times I have to press right. Some times I have to wait until a list populates. Sometimes pressing right changes to a new menu. Sometimes pressing right dives into a sub menu. Eg when trying to select a recorded episode I sometimes press right too fast and get taken out of the PVR menu. Going backwards out of menus is confusing. Sometimes the left button works. Bugs: - Sometimes when I turn my TV on there is no sound until I power cycle the Portal. - Sometimes during recording playback the screen goes black but when pressing a button to bring up the menu I can see a flicker of the show and can see that it is actually progressing through the episode. - I had one recorded episode that when played would hang and I would have to power cycle the Gateway and the Portal. Feature requests: - I want DLNA into the Gateway (to play files that live on my computer).
6/12/2011 4:03 PM


I would like the option to set up sports recordings like a series recording i.e. set recordings for all oilers games
5/12/2011 10:43 PM


- apparently Arris has no idea how to buffer content on the portal so that keystrokes on remote can be acted upon immediately instead of being transmitted to the gateway - the skip back amount should be programmable, or defaulted to 10 sec like the Expressvu boxen - the gateway has no file management functionality. once an external drive is connected to the gateway there's no way to control what shows are on what drive, so you have to delete everything before it's safe to upgrade/remove the secondary drive - management via a web browser would be appreciated, like the Expressvu PVRs - for all the (non-intuitive) menu tries to be, the PVR function is nothing more than a glorified 1980's VCR. ie go to this channel and record for this long. the ExpressVU PVRs could "find this show and record it whenever it occurs so long as it's new" - control over the main menu. I don't watch sports. why does it have to be on my menu.
5/12/2011 9:50 PM

[GWSurvey]

How I pay this much money for something this bad is embarrassing on my part. How Shaw keeps telling me the product is superior is laughable. I wish I would have switched to TELUS.
5/12/2011 9:05 PM


Having the ability to select different Grid Guide views as seen on the Bell Sat. receivers. Would like to select 4 lines rather than 6 for larger fonts for visually impaired people.
5/12/2011 7:43 PM



Gateway is so slow/unresponsive its painful. Also navigating the menus is horribly un-intuitive
5/12/2011 7:26 PM



Very close to returning the unit if recordings keep being dropped and promised features are not activated soon.
5/12/2011 6:50 PM



Like previous products, Shaw seems to release products that are not yet ready for prime time (too little quality assurance testing - buggy and incomplete software) and that have been designed by people who seem never to have used them (very poorly designed to begin with).
5/12/2011 1:53 PM



Need to get the IR sensor option working for those that want to be able to hide their equipment.
5/12/2011 9:31 AM



I think overall it is a good system but the audio/video freezing and glitching needs to be fixed.
4/12/2011 9:56 PM



Keep updating a priority and keep us informed... use the message feature on the gateway so we know what's happening!
4/12/2011 8:53 PM



1. Ability to use the USB ports to watch avi's 2. A snappier interface.
4/12/2011 7:44 PM



Fix the bloody thing!!!! Delete the stupid games
4/12/2011 7:19 PM


More HD channels..
4/12/2011 6:56 PM

 
The guide needs to definitely be quicker - it is almost like you have slow internet browsing, you press a button and don't know if you actually did as it is soo slow to respond. The guide is nice looking but you don't always know what you are selecting as the difference in colour needs to stand out that you are selecting or hovering on a certain channel/program. When you change channels with the up and down button while watching and then go to guide, the guide does not follow you so it shows where you where before you changed channels, so again you always seem a bit lost in when searching and moving in the guide screen. Our portal has started turning off randomly. 3 times tonight, it simply shuts off while watching TV, no changing anything or using remotes...just sitting there and it actually shuts off! I thought they didn't have power buttons to actually turn off. It has great potential, just seems a bit buggy and slow at this time. On the fence if I would recommend it due to this. Thx.
4/12/2011 6:01 PM



remote is poorly laid out and is unnecessarily heavy. The remote is missing so key buttons like tv/video for tv input control, and an exit button for the portal. See the TELUS Optik remote for button layout, weight and features. System seems to be very sluggish. Overall picture quality is very good with minor video and audio pauses and interruptions that get irritating.
4/12/2011 5:33 PM



Not getting value for the price I paid.
4/12/2011 5:26 PM



One of the biggest changes I would like to see is to have the audio output volume decreased. Our main TV has 1 through 100 for volume settings, since getting the Gateway we normally listen at 15 and might crank it to 20. In comparison, when I hook up something else such as my laptop to watch a movie, the sound has to be between 40 and 50 for regular volume. Similarly, our bedroom TV has about 40 sound positions, and we now listen at 10. The reason this makes a difference... if I have to turn my TV all the way down to 15 on it's scale to get a normal volume, that then means that the difference between no sound and regular volume has only 15 different positions on it, so fine tuning the sound level becomes difficult. There is a reason my most expensive TV came with 100 positions; so that I could make minute adjustments. The Gateway has defeated that feature. Where this makes a big impact is at night when the wife is asleep and I'm lying beside her watching TV. In the quiet of the midnight hour, I can hear what is being said if I have the volume at 6, but it wakes up my wife. If I turn it down to 5 it doesn't bother my wife, but the large difference between 5 and 6 means I now cannot make out what is being said. I need to be able to get a volume between the two, which I could do before the Gateway. In general, though, I often would like a bigger range, as we seem to often wanting the magic volume level between too loud and some things are mumbled. The main audio feed really needs to be lowered in volume so that my own equipment can give me a greater range of control. Second suggestion: As the system is just a computer and all computers need an occasional reboot, and as a reboot often fixes issues such as video glitches; I think an automatic reboot in the middle of the night once a week would be beneficial. I would suggest that the system first look to see if there are any portals in use or any recordings about to start, and that the time of reboot be pre-programmed to be 3:00am but be adjustable within the options.
4/12/2011 12:24 AM


I regret upgrading, should have stayed with Motorola PVR, user interface was better, faster and more reliable. The only thing going for Arris is the ability to record 6 shows. This will be my last upgrade with Shaw.
4/12/2011 11:01 AM



Sound dropouts-pixelation-video dropouts-voice not synced-slow guide response-this show no longer available-cannot communicate with gateway-reboots-remote up and down keys stop functioning-guide disappears and goes blank. these are some of the issues i am having. Shaws response to my issues to date are to unplug the portal and gateway and reset. these issues have been happening since install and continue today.when asked whats wrong i always get from the CSR "everything looks good on my end" Nice Job Shaw!
4/12/2011 2:23 AM



Nice survey, thanks for putting it together.
3/12/2011 9:58 PM



Overall am happy with the product, but still needs work on bug fixes and features. This product has great potential and for that reason i am sticking with it. Each code release that comes i have seen improvements. I love the ability to record 6 HD channels at the same time, and the HD picture quality is amazing!!
3/12/2011 6:16 PM

[THE SCUD]

Hey guys,

I got my mum set up with the Gateway, but she's noticing audio sync - drop out issues. She called Shaw and they mentioned that an update was being pushed out on December 13th...

Has anyone got any details on this supposed Dec 13th update? I thought one was pushed out on Dec 7th, so was there an audio glitch in it that they're patching .

[Barnes]

Originally Posted by THE SCUD

Hey guys,

I got my mum set up with the Gateway, but she's noticing audio sync - drop out issues. She called Shaw and they mentioned that an update was being pushed out on December 13th...

Has anyone got any details on this supposed Dec 13th update? I thought one was pushed out on Dec 7th, so was there an audio glitch in it that they're patching .

The update was pushed to people in BC last week and Alberta this week.

[Hemi-Cuda]

question, i just had Shaw re-installed and picked up a new Motorola 3400. i only have 1 TV so the gateway wasn't worth it, but i'm wondering if the regular PVR boxes will be getting updated with the new guide in the future or if it will only be for the gateway systems

[Barnes]

Originally Posted by Hemi-Cuda

question, i just had Shaw re-installed and picked up a new Motorola 3400. i only have 1 TV so the gateway wasn't worth it, but i'm wondering if the regular PVR boxes will be getting updated with the new guide in the future or if it will only be for the gateway systems

Not the same as the Gateway but the will be receiving all new middleware soon.

Press Release

Shaw Selects Motorola’s DreamGallery Solution For Next-Gen User Experience

Canada’s largest cable operator fulfills consumer hunger for a more personalized, contextual, intuitive user experience


Nov. 15, 2011

ATLANTA – Nov. 15, 2011 – Finding shows, movies and sports on a customer’s TV will be easier and faster than the Internet, thanks to the new guide experience being developed by Shaw Communications and Motorola Mobility Inc.’s (NYSE: MMI) DreamGallery software.

DreamGallery empowers operators like Shaw to fulfill consumer demand for a highly intuitive user interface – one that is faster, easier and more enjoyable. A cloud-based HTML5 video tool suite, DreamGallery delivers tools for rapid creation of custom, operator-branded guide experiences through powerful animations, filtering and an easy-to-use Web-like interface.

Innovation @ Internet Speeds

DreamGallery enables operators like Shaw to innovate at Internet speeds. Leading-edge technology fosters rapid innovation, dramatically reducing time-to-scale and development cycles. With DreamGallery, guide interface launches and changes are nearly instantaneous – like updating a web page.

SocialTV and TV Beyond the TV

The software has been designed to deliver the SocialTV and TV Beyond the TV experiences consumers crave. DreamGallery will allow operators to deliver the first consistent user on-screen experience across multiple devices – such as smartphones, tablets, PCs and connected TVs. DreamGallery cleverly abstracts device-dependent requirements empowering operators to customize once, for all devices, regardless of OS (operating systems).

Shaw will begin launching DreamGallery on the Motorola DCX3200 HD set-top that supports both MPEG-2 and MPEG-4 service delivery. This launch will mark the first DreamGallery experience in North America, which has gained wide acclaim in Europe. Motorola’s open approach to the home ecosystem allows DreamGallery to be deployed on third-party set-tops as operators look to provide a homogeneous experience to all subscribers.

“DreamGallery is a perfect example of how our intuitive software offerings empower consumers to enjoy a seamless experience across content delivery, discovery, sharing and consumption. We are excited to launch DreamGallery in North America with Shaw Communications. Shaw is one of the very first to deliver an entirely new consumer guide experience, while also enjoying new levels of flexibility,” said John Burke, senior vice president and general manager, Converged Experiences, Motorola Mobility.

“Our new guide will give our customers a totally new way of interacting with Shaw content, making it easier, faster and more intuitive to enjoy their programming,” said Peter Bissonnette, President, Shaw Communications Inc. “DreamGallery will allow us to deliver the Shaw experience across multiple platforms, enabling a future where customers can enjoy their content whenever and wherever they want.”

Motorola is showcasing DreamGallery at the 2011 SCTE Cable-Tec Expo, November 15-17, Georgia World Congress Center in Atlanta, GA --Motorola booth #1268.

Check out a video on Dreamgallery here.

http://mediacenter.motorola.com/Pres...ence-38da.aspx

[GoinAllTheWay]

Apologies if this has been covered in this thread already but how do the portals connect to the gateway? Is it all coaxial or will I need ethernet connections in the rooms I want to drop a portal in?

[GreatWhiteEbola]

Coaxial

[Clarkey]

I'm assuming that cable/internet/phone services will be cheaper in the coming years with increased competition (similar to cell service). Because of this I've been weary of signing up for any contracts, assuming it will be cheaper later on. Is this a fair assumption?

[Violator]

From what I have been told this is supposed to be bug free by know

[Finner]

Well my gateway seems to have died.

I turned it on yesterday morning, made the regular whirring noise it normally makes when it downloads the guide but just kept going and going, then a red light on the front of the gateway starts flashing. Portal says it cannot connect to gateway.

Shaw is going to be 2 weeks to come out....so now i need to call and figure out how to get rebated for 2 weeks (especially with NFL sunday ticket).

The service call time is totally unacceptable in my mind. I won't leave over it, but two weeks for in the case of internet (which i still have), required service for work, etc. is just brutal.

[Rhettzky]

I thought the big selling point was they could fix these things remotely?

[GreatWhiteEbola]

Originally Posted by Finner

Well my gateway seems to have died.

I turned it on yesterday morning, made the regular whirring noise it normally makes when it downloads the guide but just kept going and going, then a red light on the front of the gateway starts flashing. Portal says it cannot connect to gateway.

Shaw is going to be 2 weeks to come out....so now i need to call and figure out how to get rebated for 2 weeks (especially with NFL sunday ticket).

The service call time is totally unacceptable in my mind. I won't leave over it, but two weeks for in the case of internet (which i still have), required service for work, etc. is just brutal.

Try taking your portal to a retail location for exchange, if that is an option.

Join Shaw friends and use the chat feature you may get answers quicker.
http://www.shaw.ca/shawfriends/

[squiggs96]

Did anyone's Gateway clocks change on them? When I got mine it was a minute behind "real time", so I made all my recordings start one minute early. Now it is over two minutes behind "real time" and I'm missing even more. Today a program started about 5 minutes before it should have. It's very annoying.

[LeftWing]

Originally Posted by GreatWhiteEbola

Try taking your portal to a retail location for exchange, if that is an option.

Join Shaw friends and use the chat feature you may get answers quicker.
http://www.shaw.ca/shawfriends/

Weird, I asked specifically if I could do this and they told me no - I needed to have a tech look at it first. This was annoying, but whatever, I made an appointment.

So the tech showed up, said that the issue was with my TV. It took me a few minutes of arguing before I realized that I should probably just show him it worked. After I plugged it in to my PC and the TV immediately showed an image, he relented and said that it must be my lines. More arguing about it never being an issue, maybe testing the line might make everyone feel better, etc.. Finally he gets irritated and replaces the portal with a new one from his truck, and voila - everything works.

Now why couldn't I have just exchanged it myself?

[MacDaddy77]

Does any one know what remote I need to search for to have my Slingbox work on the Gateway?

Thanks,