Telus Thread

[Buff]

Originally Posted by Fuzz

I'd say good luck, and call back often. It usually takes 3 or 4 tries before any billing change "sticks". Sometimes it will take a year or more. Ask for names and contact info of who you deal with for the next step.

I've once had to resort to contacting the executive level, which of course resolved it rapidly with apologies. Here is where you name drop and list the previous dates of contacting them and names, so they know you've made an effort.

https://www.telus.com/en/about/leadership-team

Jim Senko I think would work for you.

The email address format is [first name].[last name]@telus.com

You can also contact the CRTC.

Final step is to get rid of Telus and never send a dime there way again.

Definitely have the final step all planned out. Just trying to figure out the steps to get there has been the challenge!

[Buff]

Waiting for final statement but things may have been sorted out. My mom was too impatient and went down to the Telus store. They confirmed that her recent bill was reversed. So she had to call Telus support to cancel her phone, which they did and also confirmed that she owes nothing more. So hopefully this works out. She's supposed to get one more statement and if it is indeed closed then she's moving her land line to a different provider too.