Rules for using the Self Checkout!

[Rerun]

Originally Posted by GreenTeaFrapp

Okay. Here's the big question. If you could only have regular checkouts or self checkouts at the grocery store, which would you pick? And by that I mean the other option is no longer in the store at all.

I wouldn't go to a store that just had self checkout. But then again.... I'm old and set in my ways.

[burn_baby_burn]

Originally Posted by GreenTeaFrapp

Okay. Here's the big question. If you could only have regular checkouts or self checkouts at the grocery store, which would you pick? And by that I mean the other option is no longer in the store at all.

At the grocery store I would prefer regular checkouts. I use the self check all the time at other stores but with a full shopping cart full of groceries? I'm letting somebody else do all the work.

[Shazam]

Originally Posted by GreenTeaFrapp

Okay. Here's the big question. If you could only have regular checkouts or self checkouts at the grocery store, which would you pick? And by that I mean the other option is no longer in the store at all.

Regular. In a grocery store, the self checkouts only really replace the express checkouts.

[The Yen Man]

Originally Posted by GreenTeaFrapp

Okay. Here's the big question. If you could only have regular checkouts or self checkouts at the grocery store, which would you pick? And by that I mean the other option is no longer in the store at all.

Regular. The sole reason I use self checkout is timing. It has nothing to do with avoiding small talk with cashiers. If a cashier was open that I deemed more time convenient than the self checkout, then I would be happy to go through the cashier instead.

[Yeah_Baby]

Originally Posted by Acey

Self-checkouts at Supercentre Wal-Mart in south Lethbridge = god send. Nobody uses them, they're quick, and I'm out of there in a flash. Usually the attendant is off doing something else... I'm free to pay whatever I desire for the items I have purchased.

Thats because the average age in Lethbridge is 70

[MRCboicgy]

Honestly, I find this is the biggest problem at Stupidstore...down here at the Sunnyside Safeway, if you try to use a cart in the self checkout lane, with a tonne of items, you will be publicly berated. I've seen it happen a few times.

[HOOT]

Originally Posted by GreenTeaFrapp

Okay. Here's the big question. If you could only have regular checkouts or self checkouts at the grocery store, which would you pick? And by that I mean the other option is no longer in the store at all.

Self checkout! Once people learned how to actually use them it would be much quicker than the regular way. Even last night I was at Wal-Mart at 1am (forgot a few xmas cards ) and the lady working the til was talking more than actually scanning or bagging. I bet I could have hopped behind that counter with no training and been quicker than her. She actually stopped scanning to give the lady a sneak preview of the new DVD she just bought for her son.

Maybe it feels like work for the people with big carts full of food, however for someone like me who goes for no more than 10 items at a time, besides Costco, it is a quicker route for me. I notice it now compared to when I use to go into the Safeway that I'm in and out, where before I would still be stuck in line behind a handful of people.

[The Goon]

One side rant from my just-finished visit to Safeway:

I'm a 30-something male. Please stop asking me if I need assistance taking two or three bags to my car. If I have a lot of stuff, I'll take a cart. If not, I can handle it! I appreciate that the clerk should ask elderly, or people with kids, but take a look at me and realize that I'm good to go.

[justafan]

Originally Posted by The Goon

One side rant from my just-finished visit to Safeway:

I'm a 30-something male. Please stop asking me if I need assistance taking two or three bags to my car. If I have a lot of stuff, I'll take a cart. If not, I can handle it! I appreciate that the clerk should ask elderly, or people with kids, but take a look at me and realize that I'm good to go.

Thats a good point. I don't work for Safeway, but we do ask if you need help and actually I think "elderly" or older gents feel slightly offended sometimes too. Problem is, some people do have bad backs etc and if your company pushs 'service' we are just trying to do our job. As with everything in retail and service industry, its damned if you do, damned if you don't.

[ken0042]

^^ Well, I sometimes feel the same way; but given the choice of having a 16 year old kid judge my ability to carry my groceries out- I would prefer that management tell them to ask everybody.

And recently I suffered an "upper body" injury- but to anybody looking at me I would appear to be the guy you would ask to help move a sofa upstairs. I picked up too many groceries the other day, and appreciated being able to say "Yes, actually that would be helpful" instead of "hey, can somebody please help me because I'm feeling feeble today."

[JustAnotherGuy]

Originally Posted by justafan

Thats a good point. I don't work for Safeway, but we do ask if you need help and actually I think "elderly" or older gents feel slightly offended sometimes too. Problem is, some people do have bad backs etc and if your company pushs 'service' we are just trying to do our job. As with everything in retail and service industry, its damned if you do, damned if you don't.

So then you ask everybody if they want some assistance? Well, in theory you are supposed to. So then why would a person be offended.

It isn't that they are saying you look weak so I probably should help you. They are asking if you want a service that they provide.

[DJ_NAV]

Wow... all you NW ppl should go to CO-OP in hamptons.. very fast there.

[justafan]

Originally Posted by JustAnotherGuy

So then you ask everybody if they want some assistance? Well, in theory you are supposed to. So then why would a person be offended.

It isn't that they are saying you look weak so I probably should help you. They are asking if you want a service that they provide.

We certainly try to ask everyone. The general rule is anything over 2 bags go on the cart and we do not assume you are taking it out. Its our job. I have worker for Co-op over 20 yrs. I think most appreciate the offer, but I can see how some might take it the wrong way, but we are not trying to say you are too weak or lazy.

[T@T]

Originally Posted by Bertuzzied

- Don't use the self checkout if there is some hot chick cashier in the regular aisles. hehe

I mostly use the self-check but I have to admit I waited in line about 5 minutes just to check out a super-hot redheaded cashier this week.

It's a weakness

[gottabekd]

Originally Posted by ken0042

One of the reasons I prefer to self scan is I can easily see the price come up, and if is different than the shelf price, I can call them on it with the scanning code of practice.

When I worked retail, a customer once told me about a Canadian law that you have to give the item for free if it scanned at a price different from the shelf price. I assume she meant this code, which my store did not honour. I told her "No. I'll override the price to to the price you said it was on the shelf".

I'm not sure how useful that "code" is. On the one hand, it is frustrating for consumers to deal with incorrectly labeled prices. On the other, there are many cases of customers altering signage, or just plain fabricating lies, and letting them take advantage of practices such as this code is basically letting them get away with theft.

[Sliver]

Well I hope you told that's wrong/######ed.

[Sliver]

*edit, told HER that's wrong/######ed

[4X4]

Originally Posted by gottabekd

When I worked retail, a customer once told me about a Canadian law that you have to give the item for free if it scanned at a price different from the shelf price. I assume she meant this code, which my store did not honour. I told her "No. I'll override the price to to the price you said it was on the shelf".

I'm not sure how useful that "code" is. On the one hand, it is frustrating for consumers to deal with incorrectly labeled prices. On the other, there are many cases of customers altering signage, or just plain fabricating lies, and letting them take advantage of practices such as this code is basically letting them get away with theft.

Some people are such losers that they'll actually take you to task over this. I have a vague memory of being in line behind someone at a grocery store one day, and she was arguing this "law" with the cashier, and then the manager. Trashy ho-bag. Trying to get a free can of soup or whatever because of some mistake on the price sticker.

[Regulator75]

Originally Posted by The Goon

One side rant from my just-finished visit to Safeway:

I'm a 30-something male. Please stop asking me if I need assistance taking two or three bags to my car. If I have a lot of stuff, I'll take a cart. If not, I can handle it! I appreciate that the clerk should ask elderly, or people with kids, but take a look at me and realize that I'm good to go.

Prior to the self checkout days (10 years ago or so), I would get 3-5 small items at co-op or Safeway and they load it up in one bag.

I turn to the cashier and say "I might require some assistance carrying this out to my car..." She wouldn't even hesitate and prepare to get help...

That's when I say (after I pick it up and test the weight of the bag looking puzzled), actually I should be able to carry it myself.

Thanks anyways! I say with a little smirk / smile.

They always smile or even sometimes start to laugh.

I like to think I added a bit of hilarity to their horribly repetitive day at work.

[GreenTeaFrapp]

Originally Posted by 4X4

Some people are such losers that they'll actually take you to task over this. I have a vague memory of being in line behind someone at a grocery store one day, and she was arguing this "law" with the cashier, and then the manager. Trashy ho-bag. Trying to get a free can of soup or whatever because of some mistake on the price sticker.

What places still use price stickers?

If the store adheres to the code and can't put up the proper prices, why shouldn't the customer get what they deserve according to the code?