quote from an email saying im not allowed to leave any reviews
"We request that you remove this review within 24hrs or we will be left with no choice but to follow our Warranty Policy and put your warranty and services on hold with our company indefinitely.
Once we receive notification that this post has been removed (within the requested time frame), this will reinstate the warranty and services however, please note that if there are any other postings found going forward at any point in time, this will ultimately cancel your warranty and any future services with our company."
The policy theyre talking about was added in after and not on the contract i signed
OP: Did you pay with a credit card? If so, do a goddamned chargeback. Stop writing stuff on the internet and do a chargeback.
If you didn't, you're basically SOL.
In the future: Pay with a credit card.
yes monthly credit card payments.
I'm actually afraid for my safety because the owner knows where I live and knows i'm vulnerable, if i charge back he might make a threat and follow through. I was freaked out from the phone call and my worker was crying.
I wanted to deliver the tub to their front step at first.
they were trying to say that fixing their mistakes and honoring their warranty is doing a favour or going out of their way. I gave them every opportunity and I have been very polite even after the incident and you know what? had he called and been apologetic and said what`can i do to make you happy? i would have gladly changed the review and everything would have worked out.
If im lying or being malicious why am i here asking what to do? i'll tell you why, because even after what they did i still feel bad and don't want to hurt someone or make them go out of business. It's really bothering me inside because i'm too nice and i'll most likely end up thanking them for the sale and moving on.
Maybe just warning the good people of CP is enough to make me feel like i've done something?
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You haven't though, we still don't know what business this is you're talking about (unless I missed it and you posted the name somewhere).
__________________ "The great promise of the Internet was that more information would automatically yield better decisions. The great disappointment is that more information actually yields more possibilities to confirm what you already believed anyway." - Brian Eno
The system is totally broken, but the biggest issue as a consumer isn't so much the bad reviews, but the disingenuous or fake positive reviews. The only way to fix the system is to weed those out so you can get to honest reviews.
Like others have said, I usually look for reviews in the middle with additional information, read through it and decide based on those.
What FG did is exactly what we should all be striving for, not condemning.
__________________
The Delhi police have announced the formation of a crack team dedicated to nabbing the elusive 'Monkey Man' and offered a reward for his -- or its -- capture.
It's pretty easy to find the business given the review. There are 10 or so other reviews with similar bad experiences in the last year.
LOL I highly recommend going through their reviews - there are some pretty consistent red flags and I was actually surprised to have known two of the reviews. Seems like a POS company.
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LOL I highly recommend going through their reviews - there are some pretty consistent red flags and I was actually surprised to have known two of the reviews. Seems like a POS company.
And this is sort of what happens. A bad review here or there is somewhat irrelevant, there are some people that simply cant be pleased, but if its consistent or there are many of them, thats when it becomes concerning.
__________________ The Beatings Shall Continue Until Morale Improves!
This Post Has Been Distilled for the Eradication of Seemingly Incurable Sadness.
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If you thought this season would have a happy ending, you haven't been paying attention.
I didn't bother trying to sleuth out what the company is through the reviews, but I do wonder what the point of going completely nuclear on a customer who posted a bad review is if they have ten other recent, bad reviews.
__________________ "The great promise of the Internet was that more information would automatically yield better decisions. The great disappointment is that more information actually yields more possibilities to confirm what you already believed anyway." - Brian Eno
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I'd like to add. The business has an opportunity to give "their side of the story" on Google. Unfortunately, because of their actions and their threats, we'll never know what their side is.
So who's fault is it that we won't hear that other side of the story? certainly not FG's.
__________________
The Delhi police have announced the formation of a crack team dedicated to nabbing the elusive 'Monkey Man' and offered a reward for his -- or its -- capture.
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Holy crap, guys. Keep in mind there are two sides to every story and we are hearing one side. Small business owners view bad reviews as aggressive attacks on what usually amounts to their biggest personal investment, their livelihood and often their life's work to which they're virtually defenseless.
They'll also have their own side of this story - one that includes addressing every issue OP had. I mean, dude was buying a used hot tub...what was the price? Were his expectations out of whack with the reality of buying an old tub? Did he opt for their $1k special, yet wanted $2k of work put into it to make it like new? I'd be curious to hear from the seller. Some red flags are going up here. Maybe they did some work on the tub to keep him happy even though it was costing them money, then he leaves a #### review, anyway (anything under a five star is ####, just so you know).
But yeah, after a #### review I don't blame the guy for cutting you off. I would reach out if I were the owner to find out what I could do to get that review gone, too. He'd be crazy not to. Here he may have spent decades building his business and op can launch a torpedo at it while taking a dump between chucking Animal Crackers and usb cables in his amazon basket.
Fata bad reviews. If you weren't totally happy, just fataing move on. No need to saddle a fellow Calgarian with that albatross for the rest of time. Accept you bought a used hot tub for cheap and that at least the guy supported it and addressed your concerns. Ffs
What a strange take based on the original post.
FG agreed to buy a used hot tub that was clean and free of leaks and received a hot tub that was not clean and leaked. He also paid for an electrician to come in to do work that was based off of information provided by the tub company that was wrong.
Now for each of these issues he had to complain to the company in order to get them to fix it, and they tried to charge him for at least the cleaning. This is not worthy of a 5 star review, I personally think a 3 star review is generous even after they fixed it. If you want to fix the review system, then you should encourage honest reviews - which this sounds like it is.
The issue at hand appears to be that the hot tub company also sold a warranty and is attempting to void the warranty because they did a bad job, then did a bad job trying to fix things and FG publicly stated as much. As a business owner, if you're not willing to listen to an honest review and find a way to do better, do you not deserve to reap what you sow? This business owner is shady and if his business goes under, that's because of him - not because of a 3 star review.
__________________
Who is in charge of this product and why haven't they been fired yet?
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quote from an email saying im not allowed to leave any reviews
"We request that you remove this review within 24hrs or we will be left with no choice but to follow our Warranty Policy and put your warranty and services on hold with our company indefinitely.
Once we receive notification that this post has been removed (within the requested time frame), this will reinstate the warranty and services however, please note that if there are any other postings found going forward at any point in time, this will ultimately cancel your warranty and any future services with our company."
The policy theyre talking about was added in after and not on the contract i signed
Either way I don't see how that is legal. If it is then it should not be, no way should any company be able to suppress what you say online with the threat of no warranty coverage.
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dude instead of attacking a complete stranger, come over i will show you everything and when you're satisfied you can retract your accusation, if you're saying you have never seen a truthful review either you're lying or you treat customers poorly. Not everyone lies, you're acting like no business has ever mistreated customers.
You should b3 wondering how many bad reviews are missing due to being intimidated to take them down.
i have left a whopping 2 google reviews ever.
Don't let this guy bother you, he is an able bodied human that uses a mobility scooter to get places because its fun.
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Sliver pm me please
so you're admitting you would break the law and take away the warranty if you had a business?
my review wasn't that bad 3out of5 and i listed every mistake and every fix, i said it was a hassle and I don't reccomend them, and I don't.
I paid $6000 for a 2001 unit with original analog controller and it showed up dirty and leaking and missing parts.
But you wouldn't leave a bad review if this happened to you right?
You wanted me to reach out to someone who yelled and threatened me to give him a chance to fix it? there's no fixing threats and abuse if i was able their would have been a fistfight.
Maybe you don't realize it how often people like me are abused or discriminated against, i could tell you some stories about insanely cruel experiences i have. You would be surprised how you're treated sometimes when you're not a physical threat.
You don't know this but I can't talk when my trach balloon inflated, and when he called i couldn't talk,so what is it that you think I did to deserve that?
I'd like to invite you and pepsifree over for coffee/beer (well you guys can drink something anyways, im tube fed) and meet me, I gaurantee im not the guy you think I am. BTW i have a business, i sell garage heaters, you can talk to my customers, they all will vouch.
I have a perfect feedback score on kijiji, beyond , canadian gun nutz and ebay, i don't think a liar has perfect feedback.
I posted this to help you guys , i like to think we look out for each other here.
Here's the most recent review they have
This is the greatest online retort I've ever read...a simultaneous take out.
Congrats on the perfect scores FG. They sound like they are well deserved. And if my parents need a garage heater I'll recommend your business.
On a lighter note, anyone read the story from the reporter that took some notorious 1-star reviewers out on the town and interviewed them. Funny stuff.
I've got three one star reviews scorched in my mind that are brilliant.
1. The Louvre: 1-star-"Great if you like rugby scrums"
2. Waikiki Beach: 1-star-"Too rocky and crowded" The couple was from Noosa, so on a relative basis they deserved to throw bombs.
3. Sydney Opera House: 1-star-"Looks better on TV"
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You haven't though, we still don't know what business this is you're talking about (unless I missed it and you posted the name somewhere).
Sorry maybe you missed it in my long post, i'll give you the name if you couldn't figure it out from the review i posted.
If I post the name then the owner could find this and i'm actually a bit afraid.
Everyone else, I think I mentioned earlier, but if I forgot, i'll say it again because I want to remain transparent, that the controller died and they replaced it, but that's why I paid $6000 for a used tub, for the warranty.
They would act like they did me a favor, if questioned.
Good to see some posts supporting me, You've seen the reviews , i'm obviously not the only one..I should have read them before the purchase.
Sorry maybe you missed it in my long post, i'll give you the name if you couldn't figure it out from the review i posted.
If I post the name then the owner could find this and i'm actually a bit afraid.
Reminds me of beyond.ca back in the day. Another local Calgary forum, that would receive so many legal threats over people leaving bad reviews or sharing their experience on the forum (usually shady car dealers)
Always getting demand letters saying that if the site didn't remove the reviews and give them the personal information of the poster that they'd sue the whole site, usually for libel. The owner of the site got so many of these bogus threats that he made it a site policy that every single one of them would be made public. That didn't make them stop, but the owner was such a stand-up guy that he refused their demands every single time, and the one or two times they did actually get sued he played along the whole time, and always covered legal costs for the poster as well. They ended up profiting off of it both times
To this day some of the most entertaining things I've read on the internet
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