09-28-2023, 11:50 AM
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#1361
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#1 Goaltender
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Quote:
Originally Posted by Gravitykillr
How long did the porting take? I put the sim card into my daughter's phone and need to wait on the porting taking place.
The "temp phone number" works
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Mine didn't at all I called their 1-800 number and then it went through instantly after.
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09-28-2023, 07:37 PM
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#1362
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Franchise Player
Join Date: Dec 2012
Location: On your last nerve...:D
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Well, that's interesting. We're out in the bush, camping, and reception isn't great. At some point, both Rogers help/tech and also "Judy from the office of the President of Rogers" called and left messages. The tech guys or back office or whomever is dealing with the billing issue, have info on our open ticket with them. Judy wants to talk about the complaint we filed with the CCTS 2 days ago, lmao. That complaint got a bit of jump out of people, apparently. It was too late in the day (EST) to call either of them, so hubby will call tomorrow morning to see what's up.
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09-28-2023, 09:16 PM
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#1363
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Some kinda newsbreaker!
Join Date: May 2004
Location: Learning Phaneufs skating style
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I found it very easy to go to a Rogers store at Market Mall and transfer over the lines. The guy made it easy and no connection fees or anything. The old phone numbers transferred within 30 minutes.
You can only do the Rogers store route if Rogers hasn't shipped new sim cards out to you yet.
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09-29-2023, 12:40 PM
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#1364
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My face is a bum!
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I like how Freedom handles overages. You can use all you want, they just slow it way down. So if you need to load a map in a pinch, or send a message, no problem, just need to wait a bit longer.
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11-22-2023, 09:44 PM
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#1365
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Franchise Player
Join Date: Apr 2004
Location: I don't belong here
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Shaw internet/tv service has been terrible in Lethbridge all week. I've been sick at home and internet and tv have dropped several times per day. When you're working and you lose internet you get a bit irritated but when you're sick your irritation level is worse!
I did support chat with them on Monday night. 2 hours of them not knowing anything so they provisioned my router and said I should be patient until the next day.
Tuesday was the same so I contacted them again. Oh, there is a problem in your area. I mentioned that their site didn't mention anything and I was told it only indicates outages... we'll I'm having several outages per day and I'm sure others are I'd it's a problem in my area. We'll, here, lets provision your router anyway... I asked what is the ETR for the repair and was told that they don't even have an ETA, wait until the next day....
Wednesday and much of the same. I didn't bother contacting them but noticed their outages page lists Lethbridge as having outages in multiple areas and my neighborhood is on the list. That message was posted at 5pm. It's been frustrating to watch/not watch/watch/not watch the Flames game tonight.
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11-23-2023, 09:59 AM
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#1366
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Franchise Player
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Quote:
Originally Posted by Buff
Shaw internet/tv service has been terrible in Lethbridge all week. I've been sick at home and internet and tv have dropped several times per day. When you're working and you lose internet you get a bit irritated but when you're sick your irritation level is worse!
I did support chat with them on Monday night. 2 hours of them not knowing anything so they provisioned my router and said I should be patient until the next day.
Tuesday was the same so I contacted them again. Oh, there is a problem in your area. I mentioned that their site didn't mention anything and I was told it only indicates outages... we'll I'm having several outages per day and I'm sure others are I'd it's a problem in my area. We'll, here, lets provision your router anyway... I asked what is the ETR for the repair and was told that they don't even have an ETA, wait until the next day....
Wednesday and much of the same. I didn't bother contacting them but noticed their outages page lists Lethbridge as having outages in multiple areas and my neighborhood is on the list. That message was posted at 5pm. It's been frustrating to watch/not watch/watch/not watch the Flames game tonight.
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Been having the same issues with them. Had someome come out a few weeks ago.
TV would be super slow or start buffering the picture would freeze. Internet was getting slow even though I upgraded to the 1GB.
Someone came in and changed the coax cable said they went bad and everything should be better and faster. He changed the boxes on the TV. While trying to add one the internet stopped working lol and the box wouldn't connect so he had to get a new one.
For a few weeks it was good and we are now back to the same issues.
How does this happen? Did Rogers come in and put in garbage in the lines to mess things up?
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The Following User Says Thank You to Paulie Walnuts For This Useful Post:
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11-24-2023, 08:33 AM
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#1367
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Franchise Player
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Quote:
Originally Posted by Buff
Shaw internet/tv service has been terrible in Lethbridge all week. I've been sick at home and internet and tv have dropped several times per day. When you're working and you lose internet you get a bit irritated but when you're sick your irritation level is worse!
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Quote:
Originally Posted by Paulie Walnuts
Been having the same issues with them. Had someome come out a few weeks ago.
TV would be super slow or start buffering the picture would freeze. Internet was getting slow even though I upgraded to the 1GB.
Someone came in and changed the coax cable said they went bad and everything should be better and faster. He changed the boxes on the TV. While trying to add one the internet stopped working lol and the box wouldn't connect so he had to get a new one.
For a few weeks it was good and we are now back to the same issues.
How does this happen? Did Rogers come in and put in garbage in the lines to mess things up?
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We upgraded to Blue Curve a few months ago (Calgary). The past couple of weeks we have been dropping connectivity quite often as well. Both TV and internet. Frustrating when you have people WFH.
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11-24-2023, 09:08 AM
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#1368
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Crash and Bang Winger
Join Date: Mar 2005
Location: Cowtown
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SE Calgary, have been having the same issues for a month now. Actually, ever since we switched to Blue Curve it hasn't been great. Rogers is doing a great job of convincing me to finally give Telus a try when our contract is up.
__________________
"It's not the size of the dog in the fight, but the fight in the dog!" ~ V.Lombardi
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11-24-2023, 12:02 PM
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#1369
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Franchise Player
Join Date: Apr 2004
Location: I don't belong here
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My contract is up but I don't have Telus Fibre to my area yet AND Telus Mobility really screwed things up for my mom and then when my mother-in-law moved they screwed things up for her in a worse way... I feel left with one option and it sucks.
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11-24-2023, 12:33 PM
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#1370
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Franchise Player
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Quote:
Originally Posted by Buff
My contract is up but I don't have Telus Fibre to my area yet AND Telus Mobility really screwed things up for my mom and then when my mother-in-law moved they screwed things up for her in a worse way... I feel left with one option and it sucks.
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I tried to switch to Telus as well but they don't have anything outside the basic 25MBPS.
This is ridiculous.
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11-24-2023, 07:29 PM
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#1371
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Franchise Player
Join Date: Apr 2004
Location: I don't belong here
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Quote:
Originally Posted by Paulie Walnuts
I tried to switch to Telus as well but they don't have anything outside the basic 25MBPS.
This is ridiculous.
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Telus has been trying to get me to switch to them. They tell me that they'll automatically switch me to the Fibre plan in a couple months because it won't take long until it's installed.... I've heard that a few times over the past couple of years.
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11-24-2023, 07:42 PM
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#1372
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The new goggles also do nothing.
Join Date: Oct 2001
Location: Calgary
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A guy who knocked on my door was trying to tell me that all my neighbours are complaining about their cable Internet and that their non-fibre plan would be better than my gigabit plan because "cable Internet is shared" lol. I keep telling them to not talk to me until they get fibre in my area.
__________________
Uncertainty is an uncomfortable position.
But certainty is an absurd one.
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11-24-2023, 08:15 PM
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#1373
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Franchise Player
Join Date: Apr 2004
Location: I don't belong here
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Quote:
Originally Posted by photon
A guy who knocked on my door was trying to tell me that all my neighbours are complaining about their cable Internet and that their non-fibre plan would be better than my gigabit plan because "cable Internet is shared" lol. I keep telling them to not talk to me until they get fibre in my area.
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Yeah, the shared cable hasn't really been a thing for at least a decade now. I've really surprised the Telus sales people a couple of times when I told them I don't notice internet congested after everyone in the neighbourhood gets home from work and school.
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11-25-2023, 08:35 AM
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#1374
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Franchise Player
Join Date: Jan 2013
Location: Cape Breton Island
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Keep in mind TELUS is the same company suing rogers/shaw for fibre plus false advertising, but has sold their copper internet and TV under "Optik" for almost a decade now. TELUS would train their employees to #### all over shaws cable but when it comes to copper to downplay the difference in fibre.
Sleaze merchants.
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12-12-2023, 05:01 PM
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#1375
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Franchise Player
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Anyone still having issues?
This is brutal. How do you upgrade and get worse service.
I WFH most of the time and its wild how its slowed down.
The TV stop working half the time. A bunch of the family changed phones and once they connect I get a notification iPhone has connected to a super strong wifi connection, while nothing is working.
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12-13-2023, 09:12 AM
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#1376
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Franchise Player
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Quote:
Originally Posted by Paulie Walnuts
Anyone still having issues?
This is brutal. How do you upgrade and get worse service.
I WFH most of the time and its wild how its slowed down.
The TV stop working half the time. A bunch of the family changed phones and once they connect I get a notification iPhone has connected to a super strong wifi connection, while nothing is working.
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My apologies if some of these suggestions have already been tossed around (Im sure they have at some points in the past, but Ill throw them out again).
A couple simple things Shaw customers on the new Ignite equipment should be doing to improve their situation- 1/ most definitely use a network cable to your ignite tv box. Wired is always going to be more stable and reliable than wifi. The equipment will auto connect to your wifi out of the box, which gives people a quick and seamless set up, but you should connect it back to your Ignite Gateway with a CAT6- and wire in all your Tv related devices for that matter: PS, Apple tv, Firestick etc. Unfortunately, the new gateways only have 2 ports, so you might have to buy a cheap gigabit switch over Amazon.
2/ As for wifi, the gateways will automatically have band steering turned on, but in my strong opinion, this should absolutely be disabled and 2.4GHz/5GHz separated, after which you rely mostly on the 5GHz connection. 2.4GHz is very unreliable in highly congested neighbourhoods with all the competing networks. This can be problematic in a basement of if you live in a large house- at which point you either have to look at options for extending your network or simply going with 2.4GHz when you are far from your gateway.
These suggestions are particularly relevant for the new equipment, as I believe band steering until somewhat recently was off by default (?), and the tv boxes were not wireless (coax).
Last edited by Flabbibulin; 12-13-2023 at 09:21 AM.
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12-13-2023, 10:00 AM
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#1377
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Franchise Player
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Quote:
Originally Posted by Flabbibulin
My apologies if some of these suggestions have already been tossed around (Im sure they have at some points in the past, but Ill throw them out again).
A couple simple things Shaw customers on the new Ignite equipment should be doing to improve their situation- 1/ most definitely use a network cable to your ignite tv box. Wired is always going to be more stable and reliable than wifi. The equipment will auto connect to your wifi out of the box, which gives people a quick and seamless set up, but you should connect it back to your Ignite Gateway with a CAT6- and wire in all your Tv related devices for that matter: PS, Apple tv, Firestick etc. Unfortunately, the new gateways only have 2 ports, so you might have to buy a cheap gigabit switch over Amazon.
2/ As for wifi, the gateways will automatically have band steering turned on, but in my strong opinion, this should absolutely be disabled and 2.4GHz/5GHz separated, after which you rely mostly on the 5GHz connection. 2.4GHz is very unreliable in highly congested neighbourhoods with all the competing networks. This can be problematic in a basement of if you live in a large house- at which point you either have to look at options for extending your network or simply going with 2.4GHz when you are far from your gateway.
These suggestions are particularly relevant for the new equipment, as I believe band steering until somewhat recently was off by default (?), and the tv boxes were not wireless (coax).
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I will give this a try.
I have those pods as well 3 of them, when I got them they told me to put them in dead areas. When I called Rogers together with Shaw yesterday none of them worked, it took a while but they finally came online and I put them in open areas. Only 1 pod had devices connect.
Pretty frustrating as they said the equipment is all the same.
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12-13-2023, 10:13 AM
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#1378
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Franchise Player
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Quote:
Originally Posted by Paulie Walnuts
I will give this a try.
I have those pods as well 3 of them, when I got them they told me to put them in dead areas. When I called Rogers together with Shaw yesterday none of them worked, it took a while but they finally came online and I put them in open areas. Only 1 pod had devices connect.
Pretty frustrating as they said the equipment is all the same.
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Yes, if you are getting a spotty connection, even when standing right next to your Gateway, I would definitely suggest creating separate SSIDs for each 5GHz and 2.4, and then by trial and error to confirm you are indeed getting a faster and more reliable connection on the 5GHz one. I am fairly confident you will.
For that matter, if you have those pods set up through out your house, you probably do not need 2.4GHz activated at all, unless you want a printer connected over wifi- in which case you likely need to keep 2.4GHz enabled, provided you cannot you connect your printer through one of the other options (wired once again always being the most stable)
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12-14-2023, 09:28 AM
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#1379
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Scoring Winger
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Quote:
Originally Posted by Flabbibulin
My apologies if some of these suggestions have already been tossed around (Im sure they have at some points in the past, but Ill throw them out again).
A couple simple things Shaw customers on the new Ignite equipment should be doing to improve their situation- 1/ most definitely use a network cable to your ignite tv box. Wired is always going to be more stable and reliable than wifi. The equipment will auto connect to your wifi out of the box, which gives people a quick and seamless set up, but you should connect it back to your Ignite Gateway with a CAT6- and wire in all your Tv related devices for that matter: PS, Apple tv, Firestick etc. Unfortunately, the new gateways only have 2 ports, so you might have to buy a cheap gigabit switch over Amazon.
2/ As for wifi, the gateways will automatically have band steering turned on, but in my strong opinion, this should absolutely be disabled and 2.4GHz/5GHz separated, after which you rely mostly on the 5GHz connection. 2.4GHz is very unreliable in highly congested neighbourhoods with all the competing networks. This can be problematic in a basement of if you live in a large house- at which point you either have to look at options for extending your network or simply going with 2.4GHz when you are far from your gateway.
These suggestions are particularly relevant for the new equipment, as I believe band steering until somewhat recently was off by default (?), and the tv boxes were not wireless (coax).
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Just to add on, Rogers has a guide for Band Steering issues that I found helpful: https://www.rogers.com/support/inter...coda-ac-modems
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04-05-2024, 10:53 AM
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#1380
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wins 10 internets
Join Date: Feb 2006
Location: slightly to the left
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My $68/mo 750mbps Shaw deal was coming to an end this month, so I wasn't looking forward to calling in and trying to haggle a new deal. However yesterday I got an email from Koodo offering Telus gigabit fiber for $65/mo since my phone is with them. Called Shaogers to see what they would do, and they offered their 1 Gbps package for $70/mo for another 2 years. Figured that was close enough to avoid the hassle of switching and then having to deal with Telus, plus we have 2 of the old free Shaw phone plans that my wife's parents use and I didn't want to lose those. Zero haggling required and the sales rep had my modem upgraded to the new speed in a couple of minutes. If you have any kind of Shaw/Rogers deal expiring soon you may want to call in and mention the Telus offer
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