Problems with returning TV to Futureshop

[Antithesis]

I'm sure its pretty frustrating on your part. They probably think that they have already gone very far for you on "only" an $850 purchase. Short-sighted, because like you say, your highest-earning years (and a lot of them) are ahead of you.

Like Ken says, it might not even take contacting a lawyer. Maybe try one of the consumer watchdogs. I had a similar thing to you going with Best Buy (same darn company) with my laptop a while ago. The guy at the so-called Geek Squad told me the repairs should take a week and a half. They actually took a month and a half. It's very frustrating, especially the feeling that there isn't anything you can do about it. At any rate, like you, I likely won't be making any more big-dollar purchases at either place.

[PYroMaNiaC]

I worked for a company with a crappy customer return policy for about a year. In the end, one of the reasons I left was because I was tired of being yelled at, sworn at, abused by unhappy customers. I started giving the customers the head office number and the name of the guy in charge. My boss made my life uncomfortable, but the customer were always happy because he would fix it for them. My hands WERE tied, but his weren't. Always go to straight to the top - that's my advice. Gary is probably a regional manager - he has a boss who probably runs the FS division. The guy in charge of FS has a boss too - the owner.

[Grunt]

Originally Posted by ken0042

You might want to talk to one of the local TV's consumer watchdogs. Leah Williams-Doherty always answered my emails on the two occasions I contacted her.

Thanks for the advice Ken - I sent Lea an email. I also plan to write FS head office, but we'll see what Lea says.

And don't worry... I'm not going to let FS charge my CC for a temp TV. I'm sure I would just get screwed over anyways, no sense taking the chance.

[I-Hate-Hulse]

Originally Posted by ken0042

About that............ don't!

I got burned by that once at age 19. A $500 lesson I hope you don't have to learn the way I did. Your agreement with Visa is to pay for purchases. If for any reason FS decides not to refund you for this second TV, you are SOL.

Actually, if a measure of vengence is wanted, this might be the way to go. Reject his offer of a loaner, but doesn't FS have a 30 day return policy? I'd go to another location, pick up a TV that's not a PITA to lug around, and take it home to use for 30 days. Bring back at 30 days and repeat as long as needed. Sure fire way to ensure you can return the TV whenever the hell it's finally ready.

[Dion]

Originally Posted by jroc

No i dont see anything wrong with selling extended warranty. Its just a little extra reinsurance for the customer, and i really dont see why your so outraged about it. Even the best brands like samsung, sony or bose have their flaws and their defects. Do you have insurance on your car? and if it wasnt the law im sure you still would.

I dont see whats so outragous about having a little extra insurance and knowing that your product will work properly for the next X amount of years.

Im not brainwashed or anything like that... i wouldnt buy extended warranty on even half the things in my store... but there is definatley a handful of items that i sure would

I disagree. I have never bought extended warranty on any of my elctronics purchases - or even cars for that matter. I make sure that I buy a quality brand name. Chances are if there is a problem it will show up during basic warranty.

Plus I do my research before on line to see if that model has had any problems. Consumer Reports is a good place to start. The info is out there if you look hard enough.

Too me buying extended warranty means you have little faith in the product and you expect something to go wrong.

[MissKat]

DUde, this is all common sense. I mean, how can you walk out of a place after unloading 1k without a receipt? That right there is playing with fire. Also, having a house brand name doesht help either.