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Originally Posted by Hemi-Cuda
see this argument is just silly now. Dell has more than realized how big of a mistake it was to outsource all their support overseas, and now if you call in to them (from Canada anways) you're more than likely going to be talking to someone in Edmonton. and in the US i believe their largest call center is in Dallas. before building my own computers i had a Dell and dealt with their support on more than one occasion, and never had a problem with them. Apple on the other hand i've heard nothing but horror stories about (mind you i've never dealt with them personally, so what do i know?)
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I have heard the same about both companies. I've never had any problems with Apple though. They are both pretty close as per their respective customers.
http://www.theacsi.org/second_quarter.htm
