Quote:
Originally Posted by Mr.Coffee
Scenario
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Ok, a lot to cover there. I'll try to hit all the bases, and keep in mind I am a police ECO, so I don't 100% know fire/EMS specific policies.
First and foremost, a 911 dispatcher/operator can't do bupkis to 'make' police/fire/ems do anything. We put the call up, we notify them of the situation, and then they do what they do. I can't tell a cop, for instance "Go to this situation with your lights and sirens on", that's a call that the cop has to make for themselves. I imagine that it's much the same with fire/EMS. Their dispatchers aren't telling them what to do, just where they are needed. How they get there and what they do once there is wholly up to them and their understanding of their policies.
For the specific scenario of a school shooting, every fire/EMS policy I'm aware of states that they are not to enter the building until police have cleared it, or at least cleared a safe zone for them to work in. But that's specifically for school shooting/lockdowns.
For the mace scenario you presented, that sounds like it would have been dealt with as a Holdback...since the attacker was considered to be gone, the call would be put up for dispatch to all three services. If fire/EMS arrived first, it would be up to the most senior on-scene person to make the decision to help or wait for police.
While mace sucks, and being maced sucks, it's not generally lethal, so since the bad guy is gone, it'd likely still be coded as a higher priority call, but how fast the units dispatched actually went would be up to them. We've had serious shortages with EMS lately, so it taking them a while to get to a non-lethal incident isn't a big surprise to me.
And yes, you can be put on hold when calling 911. Given the macing scenario, I can see how it worked...
911 was called, PSAP (fire) answers - all 3 services are required, but since a weapon was involved, police are 'first'. Call is transferred to police (could be put on hold here). Fire likely stays on the call and listens in the background, building a call.
Police answer - Police questions are asked and answered - police are dispatched. Police put caller on hold, and bring on EMS. Caller is likely put on hold here while Police update EMS and get them rolling. Caller then likely talks to EMS while Police (and fire) stay on the line, listening.
How fast the units go and what they do when they get there all depends on them, not the dispatchers.
The above process seems like it'd take a long time, but we're pretty good at it, and it can be pretty quick. It was easier when we were all in the same room, but that's a ship long sailed.