Issue with Dealership: Opinions Wanted

[MJK]

Funny, I had some major issues with Courtesy Chrysler Jeep in Calgary over a rim. I fought it for almost a year until i got my money back. Still, they were very difficult to deal with especially over the phone.

I hope you get some better luck soon.

[Starfishy]

Originally Posted by BlackArcher101

If I were them I'd charge you a 20% restocking fee and sell you a new rim.

Frankly I don't understand why you didn't check something you just paid $800 for. I have never received the correct part from a dealer the first time. Usually always have to return it and make a 2nd attempt at ordering.

Wow, you might want to re-think who you are doing business with. I can't think of a single time in the last 10 years of dealing with the 4 different dealerships that I have received one wrong part. I know that if I dealt with a dealership who had constant problems of reading serial numbers and/or inability to correctly identify the correct part before installing it, I would be looking for a new dealership.

[MikeN]

Originally Posted by algernon

I'm not sure where on that site the OP's problem is addressed specifically.
I do notice that they hate Curbers, though, which may be helpful for my situation. Thanks.

Call them if you have to, 99% of the time they will side with you.
If you sell a car you NEED to have a AMVIC licence. ( i have mine) you can also search and see if ppl have theres or if its been pulled.

Hell last year some brown guy got 2 years in jail for ripping off customers on Ext wars.

[llama64]

Originally Posted by JustAnotherGuy

Unfortunately in this day and age we have to do a walk around to confirm something is done properly. It can be as simple as checking what you ordered from the drive through at the fast food place before you drive away.

You are suggesting it's somehow worse now then it used to be?

It looks bad on the dealership not to offer to cover at least part if not all of the replacement rim. Poor customer relations - could backfire if you expose the dealership and state why you will never buy from them again to all your friends and family. The dealership risks spending tens of thousands on advertising just to repair the damage some bad word of mouth can do.

If the dealer won't help you - tell everyone you know why they suck. Hell you could post the dealership name on the forums - as long as you tell the truth.

[BlackArcher101]

Originally Posted by Starfishy

Wow, you might want to re-think who you are doing business with. I can't think of a single time in the last 10 years of dealing with the 4 different dealerships that I have received one wrong part. I know that if I dealt with a dealership who had constant problems of reading serial numbers and/or inability to correctly identify the correct part before installing it, I would be looking for a new dealership.

My experience is with 3 different auto makers and about 8 different dealerships. They just don't care as much as they used to. They rather just bring the part in and hope it works than make an effort to check twice.

I now order most of my parts online. Even with shipping it's usually cheaper and I'm also sure I'm ordering the right part.

[Tyler]

Update**

Had to go over the parts reps head and speak to the general manager.

The dealership is now replacing the part at no cost.

I'm very happy with the result and will be sticking with them for future maintenance

[burn_this_city]

Nicely done. They arent unreasonable when they've made a mistake. Thankfully you didnt put a ton of miles on the wheel before you notice.

[JustAnotherGuy]

Originally Posted by llama64

You are suggesting it's somehow worse now then it used to be?

It looks bad on the dealership not to offer to cover at least part if not all of the replacement rim. Poor customer relations - could backfire if you expose the dealership and state why you will never buy from them again to all your friends and family. The dealership risks spending tens of thousands on advertising just to repair the damage some bad word of mouth can do.

If the dealer won't help you - tell everyone you know why they suck. Hell you could post the dealership name on the forums - as long as you tell the truth.

The world is a different place than it was 10 years ago, 20 years and more. It used to be that the customer was always right. Now that does not hold true anymore. Then you factor in that there seems to be more and more jerks out there. Add it all up and yes, I am saying that it is worse than it used to be.

I actually don't believe that the customer is always right. There are just too many people who try to take advantage of that.

[GreenLantern]

Glad to hear the good guys won.