Bargaining with Shaw

[dunga_19]

Originally Posted by Hemi-Cuda

keep in mind that if anything breaks or you have a signal quality issue with your services, they charge for sending a tech out to fix it while Shaw doesn't.

As a former repair technician with Telus, you stating that Telus will charge to send a tech out is completely false. The tech has full control over charges to the customer, and a general rule of thumb when I was a tech was there were no charges if it was out of there control. If you willingly did something (decided to melt all of your inside cabeling when repairing a cold water pipe...don't laugh it actually happened) then there would be charges applied. I know that the customer service agents inform customers that they CAN be charged, not that they WILL be charged when sending a tech out.

[dunga_19]

Originally Posted by Methanolic

There should never be another Telus (Employee) strike!.....and if they stopped those glossy postcard style flyers in the mail, they could lower the 15 remaining pay phones to 10 cents per local call!

Because employees who were underpaid and hadn't received a raise in 5 years were concerned with the publics having to pay more for pay phone calls.

[BloodFetish]

I'm in IT with a national company. Of all the ISPs I've dealt with in the past my favourite is Shaw.

The primary reason is in the support I recieve when we have an outage. We have 3 stores in BC with Telus, and when we have an outage I have to go through that muthereffing voice-menu system. Finding the least amount of button pushes to get a human has become an obsession with me!

Shaw makes it easy. I either get a human right away, or I get the call-back system after waiting 3 or 4 minutes.

As a company we have found DSL and cable to be about equally reliable (just our guestimate, not a scientific method), but I just get a lot less aggravation dealing with Shaw.

On a personal note, I have Shaw TV, internet and phone at home. I think it's worth re-evaluating Shaw's offers every two or three years. For instance, I want HD now. Two years ago it would have cost me an extra $30-$40 per month, and now it's almost on par with what I'm currently paying.