So I bought a Dell during the sale days...

[Antithesis]

I don't know about positive experience, but I have a Dell desktop that has had no issues for about 3 years now. It runs well and I've never had to call them. Then again, my Dad had a Dell laptop whose hard drive spontaneously combusted one day and he had to deal with their Tech Support which I understand is not very technical and does not offer much support.

I don't think anyone denies that what happened to you sucks, it does, but on one hand I have to say that it was a bit of a complicated transaction that I'm surprised they'd even do (splitting the charges). As well, a comparison between your hypothetical company and Dell is totally invalid. Dell is a big enough company that even if the entire city of Calgary heard your pleas and swore off Dell, it wouldn't have much of an impact. That doesn't make it right, or make it so I am condoning what happened, I'm just saying, the loss-to-reward (if that makes sense) for them in terms of doing anything more than they already have is negligible.

[FurnaceFace]

During the initial thread on Dell Days I posted a comment and link about a banding issue on the Dell Wide screen monitors. Looks like they've come out recognizing it's a problem in a small number of monitors and have come out with a firmware upgrade to fix the problem. Kudos for being up front and rectifying the issue.

http://www.engadget.com/2006/05/26/d...ding-problems/

[Red Mile Style]

Dell is a prophet according to some religions.

Not only are their products superior, their customer service is im-PECA-ble (get it? like the player?). Knowing the great people at Dell, they probably wanted to send you two because it was such a great deal.

The Proctor and Gamble cheerleaders in this thread stink

[Agamemnon]

Originally Posted by Antithesis

I don't think anyone denies that what happened to you sucks, it does, but on one hand I have to say that it was a bit of a complicated transaction that I'm surprised they'd even do (splitting the charges).

I guess we disagree. I've operated plenty of credit/debit machines, splitting a purchase amongst 2, 3, 5 sources is not difficult in the least. Thats why you're allowed to do it. Even in the event that my 'complicating' the transaction had something to do with it, then why didn't they also charge the 2nd monitor to 2 cards? How could they split the first purchase, and then pile the second on to one card? Because they're idiots...

As well, a comparison between your hypothetical company and Dell is totally invalid. Dell is a big enough company that even if the entire city of Calgary heard your pleas and swore off Dell, it wouldn't have much of an impact. That doesn't make it right, or make it so I am condoning what happened, I'm just saying, the loss-to-reward (if that makes sense) for them in terms of doing anything more than they already have is negligible.

My 'comparison' does not = the downfall of Dell.

When a company makes a 'mistake' that screws you over, you're allowed to be upset with them, and you're justified in not shopping there again. If you personally believe Dell's to be so good and so cheap that I can't pass up buying one in the future, well, I think you're wrong.

The reason I bought Dell was to save a few bucks. The time and hassle that resulted was not worth the few bucks. As such, I won't shop there again. I don't see how that affects Dell at all... its not supposed to. Its supposed to affect me and where I shop.

[ken0042]

Originally Posted by Agamemnon

As such, I won't shop there again. I don't see how that affects Dell at all... its not supposed to. Its supposed to affect me and where I shop.

Quoted for truth. Just make sure you don't cut off your nose to spite your face; meaning if you need something and Dell can save you $100, don't spend the extra $100 to get it elsewhere.

Just don't come on here to tell us you went back to Dell or else we will be forced to taunt you again!

[Vulcan]

Originally Posted by fotze

Imagine if bell expressvu resolved errors like Dell did in this case. I would be ecstatic.

Yes Bell is definitely in the big leagues of customer service. It goes something like this. They agree they made a mistake and will reimburse you on your next bill. Next bill, no reimbursement and they overcharged you again. You phone and they tell you to just pay the full amount as it may take 3 months to receive your correction. If you don't pay what they say you owe, you start getting nasty recorded messages. You phone again and some ###### accuses you of stealing their signal. OK, I'm paying $100 a month to steal their signal, right. Second thought, oh naive me, you can steal their signal, interesting. I think at this point they hope you'll get sick of the whole process and just forget about it but you keep phoning and start taking names and ask to speak to their supervisers and the soap opera goes on.

[jolinar of malkshor]

Starchoice has much better customer service than Bell but not as good of a channel line up. It kind of sucks