Glad he is safe. Whether you are 10, 20, 30 or 40, you should always feel comfortable and not ashamed to call your parents for any kind of help - whether its something you should have known how to handle or not.
Parents are unique in that they'll always be available for help without question regardless of your situation - A son's age never crosses a parents mind and never should.
In fact, he is lucky that his parents are there to attend his calls - some are not privileged enough to have anyone to call.
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