TELUS Optik TV Thread - Page 29 - Calgarypuck Forums - The Unofficial Calgary Flames Fan Community

8sPOT · 11-18-2011, 10:04 PM

Quote:

Originally Posted by Cecil Terwilliger

Called Telus the other day about the constant freezing, "recordings unavailable" and other problems that have pissed me off.

They told me it was a known software issue and said that the main box should work better and that the issue is a microsoft software thing that affects the communications between boxes. That is mostly true but even my main PVR box does freeze and have issues from time to time.

Said a major update to fix it is on the way but was really vague about the timing. Anywhere from a month to 3 months.

I have been having the same issues. Constant freezing, audio loss, 'Recordings unavailable'. Extremely mad about Optik right now, can barely get through a Flames game without one or all of these problems occurring.

puckluck · 11-18-2011, 10:23 PM

Cecil is your main box running on wireless?

I had the same problem with Telus and the freezing and after about 20 visists I finally let them run it straight from the router to the box not using wireless and that fixed the issue.

PsnaP · 11-18-2011, 10:29 PM

Quote:

Originally Posted by puckluck

Cecil is your main box running on wireless?

I had the same problem with Telus and the freezing and after about 20 visists I finally let them run it straight from the router to the box not using wireless and that fixed the issue.

Your PVR is wireless????

Cecil Terwilliger · 11-18-2011, 10:30 PM

Hard wired main box.

Since the boxes have been replaced it has been better. Not perfect but better.

Also was told the update has been delayed to the new year at least.

PsnaP · 11-18-2011, 10:55 PM

Whats this update you speak of? Theres a software update for the modems being pushed out as we speak.

Cecil Terwilliger · 11-18-2011, 11:06 PM

Microsoft update for the tv/pvr platform. Supposedly fixes the menu slowness and the communication issues between boxes.

It is the Microsoft mediaroom platform update as I was told by the rep.

puckluck · 11-19-2011, 07:11 AM

Quote:

Originally Posted by PsnaP

Your PVR is wireless????

It used to be until It kept freezing.

THE SCUD · 11-19-2011, 09:29 AM

Quote:

Originally Posted by PsnaP

Whats this update you speak of? Theres a software update for the modems being pushed out as we speak.

What's the modem firmware revision? I currently have 31.30L.55

Edit: I googled and see that this is the new revision. Any 'change logs' on what's....changed?

PsnaP · 11-19-2011, 10:54 AM

Quote:

Originally Posted by puckluck

It used to be until It kept freezing.

There is no such thing as a wireless set top box.

Quote:

Originally Posted by THE SCUD

What's the modem firmware revision? I currently have 31.30L.55

Edit: I googled and see that this is the new revision. Any 'change logs' on what's....changed?

.55 is the latest, it addressed some stability issues.

Burn13 · 11-19-2011, 01:02 PM

Shaw, Telus and Bell all suck at CS and are all crooks, the antics these companies pull would get most civilians jailed for 3-6 months.

puckluck · 11-19-2011, 03:52 PM

Quote:

Originally Posted by PsnaP

There is no such thing as a wireless set top box.

Ha? then how did I have my PVR working with no wires running to my modem/router all the way across my house?

PsnaP · 11-19-2011, 04:32 PM

Quote:

Originally Posted by puckluck

Ha? then how did I have my PVR working with no wires running to my modem/router all the way across my house?

Nothing Ive seen before...

Madman · 11-19-2011, 06:12 PM

Quote:

Originally Posted by puckluck

Ha? then how did I have my PVR working with no wires running to my modem/router all the way across my house?

So all that was plugged into the back of the PVR was power and a signal to your TV?

puckluck · 11-19-2011, 06:25 PM

Quote:

Originally Posted by Madman

So all that was plugged into the back of the PVR was power and a signal to your TV?

Power and the white cable that goes to the wall. Don't know what they call it but the same cable that Shaw would use back in the day.

silentsim · 11-19-2011, 06:26 PM

Quote:

Originally Posted by puckluck

Power and the white cable that goes to the wall. Don't know what they call it but the same cable that Shaw would use back in the day.

lol..

thats COAX. (coaxial). it can replace ethernet for optik tv...

that's not "wireless"

puckluck · 11-19-2011, 06:46 PM

Quote:

Originally Posted by silentsim

lol..

thats COAX. (coaxial). it can replace ethernet for optik tv...

that's not "wireless"

LOL hil-arious. The point was there was no direct connection to my modem/router. Which I suggested Cecil do if it wasn't already connected to his modem since I had problems until Telus connected it directly to my modem/router.

silentsim · 11-19-2011, 06:50 PM

Quote:

Originally Posted by puckluck

LOL hil-arious. The point was there was no direct connection to my modem/router. Which I suggested Cecil do if it wasn't already connected to his modem since I had problems until Telus connected it directly to my modem/router.

Yes, but by saying wireless many people were confused since the machine does not have built in wireless

Madman · 11-19-2011, 07:38 PM

Quote:

Originally Posted by puckluck

LOL hil-arious. The point was there was no direct connection to my modem/router. Which I suggested Cecil do if it wasn't already connected to his modem since I had problems until Telus connected it directly to my modem/router.

Your PVR is as wireless as my microwave is.

oilyfan · 11-20-2011, 01:19 AM

Quote:

Originally Posted by puckluck

LOL hil-arious. The point was there was no direct connection to my modem/router. Which I suggested Cecil do if it wasn't already connected to his modem since I had problems until Telus connected it directly to my modem/router.

You had a direct connection to the modem, it was over coax cable, the modem used the coax to transmit the signal just like it would have using an Ethernet cable.

OzSome · 11-27-2011, 04:18 PM

I am getting tired of Shaw customer service. I was on hold for 1 hour and 45 minutes today because I was having problem with my digital cable freezing up on most the channels that I watch ie: TSN and Sportsnet. The guy that I spoke was not a big help at all, he seems like he was only one of the few people at the office hence the long freaking hold. He told me exactly what I know. The problem I have is when it gets cold outside, the signal strength that comes in to my house is so poor that some of my digital channels tends to freeze up and it also slows down the Internet. It is because of the exposed cable outside in the alley. In June, Shaw tech came in to my house after I complained about the freezing problem and internet problem. He said the existing cable that i am using is getting old and falling apart therefore signal strength is terrible. I agreed that he put in a temporary cable because he told me the cable will get buried in a few months or so. It's been almost 6 months and i already complained about the freezing problem numerous times already but nothing is being done. All they told me is they will look after it and the subcontract people are just busy. That was in August. I called again and waited like 40 freaking minutes to talk someone and same thing they'll check it out and someone will call me. A few weeks later some guy left a message on voice mail so i called him back the next day. He doesn't even know why he left me a message then i mentioned it's about the exposed cable that needs to be buried underground. He put me on hold for over 30 minutes. I had to hang up the phone in 35 minutes because i was running late. I emailed them and they didn't reply until after a week. They apologized and told me he will check the problem. Haven't heard from Shaw since. I even emailed them again a week after and still no response. Someone called me one night and wanted to talk to me about Shaw phone and then their new Internet Portal crap. I told this guy I will not think about using those stuff until they fix my problem.Today,both my digital cable and internet started acting up because of how cold it is outside. I emailed them again today and told them if my problem doesn't get looked at in a few weeks, i will get rid of my internet and cable and switch to Telus Optik.
I had some problem with Telus Internet before that's why i switched to Shaw. It was slow and it is supposed to be the Extreme. I read this thread from the beginning to the end and at first I like what i am seeing. People seems to be happy with the Telus Optik and they seem to like it better than Shaw. But after reading all the way to the end, i am beginning to have doubts.
Here's my question. We have 4 TVs in the house so maybe 2 TVs are on at the same time and also the kids love to play XBox Live (2 times). Am i going to have a problem with internet or watching tv when all 4 TVs are on (two watching HD and the other two being used to play XBox Live). The kids sometimes have their Internet on as well trying to download something while they are playing XBox. Most of the time I have my Internet on my laptop on as well while watching hockey or football. I don't have problem with Shaw slowing down the Internet access or cable when the weather is nice. Should I follow up on my threat to Shaw that if nothing is going be done in a few weeks, i will switch to Telus Optik? I just don't want to deal with the same problem i have right now later on and can't get out of Telus 3-years contract.