Shaw 150 MBPS deal- $80 (Telus rumoured to match) [Split from Shaw TV]

[OldDutch]

Originally Posted by stampsx2

You sure it's an area issue not just your place? If it's an area issue they should know about it and give you some info. If it's just your place I'd get them to come out and have a look.

Well the last few times I online chatted with them their tech said it was an area issue. Tonight I online chatted with them and asked about all the issues I was having. The guy I got tonight seemed to be a bit more on the ball, meaning he actually seemed to know what was going on.

Despite asking before and it being avoided, this guy suggested to me that he run diagnostic tests. After running them low and behold he said my modem was dropping signal a lot. So I have tech coming next week.

Just frustrating that a month has gone by where every other day the internet goes out and getting told it is an area issue, and basically just deal with it. Today a guy spends some time and maybe I'll finally get it fixed. Looking forward to figuring what it is next week.

Who knows maybe my Netgear router is actually fine after all.

[FanIn80]

Just switched today, here's the speed I get over WiFi on my Surface Pro 3...

[Violator]

Originally Posted by OldDutch

Ya I don't go to that well to many times, but this is ridiculous. Out for 5 hours from 2PM - 7PM yesterday. I can deal with 2AM - 7AM but mid day makes it extra brutal.

Plus I actually live in East Sunnyside so that is quite a ways from any construction. Just been a brutal month.

You probably have a couple issues with your connection and a couple possible solutions.

If you have a drop from the poll you can ask for a drop replacement and also check the signal in the house to your modem if the dbs are to high or low then you have a problem.It also depends on how the technician set up the install.

One problem is also the area you are in Shaw wont find it feasible to have fiber to the door so the farther away you are from a trunk the worse service you will have.

[OldDutch]

Originally Posted by Violator

You probably have a couple issues with your connection and a couple possible solutions.

If you have a drop from the poll you can ask for a drop replacement and also check the signal in the house to your modem if the dbs are to high or low then you have a problem.It also depends on how the technician set up the install.

One problem is also the area you are in Shaw wont find it feasible to have fiber to the door so the farther away you are from a trunk the worse service you will have.

Thanks for this. I had Internet 50 which was flawless service wise for 3-4 years using the old Cisco modem.

When the Internet 150 came out I went and got a Hiltron from the Shaw store and swapped it out myself. Right off the hop I was getting 150+ speeds on wifi and wired. Then over the last month I get slow down on wifi, can never seem to get more than 25 down but always 16+ up. Wired I seem to always hit 150 although I rarely speed test that type of connection.

Should be interesting to see the cause as maybe what you wrote in the last part of your post is happening. I haven't changed my cable setup from my power box where it is split in years, so maybe I am at the outer edge of what is supported.

I know Telus ran fiber a year or so ago, and I can get 150 through them. So we'll see what Shaw comes back with next week.

[Jimmy Stang]

^ Have you introduced any new sources of interference into your house? When my son was young, his video baby monitor destroyed my 2.4 Ghz wifi signal. Checking both 5 and 2.4 bands (if possible) might help rule out interference as the culprit. 5 is typically less prone to interference.

And your wired connection is still fast? If so, I would guess that the cable to your house is fine (although the outages are another issue all together), and there is a fault with the wifi portion of your modem/router. Or, as mentioned above, interference.

[OldDutch]

Originally Posted by Jimmy Stang

^ Have you introduced any new sources of interference into your house? When my son was young, his video baby monitor destroyed my 2.4 Ghz wifi signal. Checking both 5 and 2.4 bands (if possible) might help rule out interference as the culprit. 5 is typically less prone to interference.

And your wired connection is still fast? If so, I would guess that the cable to your house is fine (although the outages are another issue all together), and there is a fault with the wifi portion of your modem/router. Or, as mentioned above, interference.

Yes it is an interesting problem. I do have a baby monitor, but I have tested on both bands to similar results. The drop outs are what have me a bit puzzled. I have not changed anything since 2014 when I reno'd my basement. At that time Shaw came out ran a bunch of tests and configured the splitter themselves.

I also had problems with my Gateway years ago, and ended up being a faulty gateway box. So maybe it is hardware.

[Jimmy Stang]

Originally Posted by OldDutch

Yes it is an interesting problem. I do have a baby monitor, but I have tested on both bands to similar results. The drop outs are what have me a bit puzzled. I have not changed anything since 2014 when I reno'd my basement. At that time Shaw came out ran a bunch of tests and configured the splitter themselves.

I also had problems with my Gateway years ago, and ended up being a faulty gateway box. So maybe it is hardware.

It definitely could be hardware. Years ago, I had to get a modem replaced because it just started sucking. Shaw came, installed a signal booster thing on my coax on my main panel (which didn't actually do anything), and then ended up just swapping the modem. Instant difference.

I'll give Shaw credit, they usually sort things out one way or another. Eventually. Good luck with the service call.

[DoubleF]

Originally Posted by OldDutch

When the Internet 150 came out I went and got a Hiltron from the Shaw store and swapped it out myself. Right off the hop I was getting 150+ speeds on wifi and wired. Then over the last month I get slow down on wifi, can never seem to get more than 25 down but always 16+ up. Wired I seem to always hit 150 although I rarely speed test that type of connection.

Getting same issue. No new introduction of interference as far as I know. Tech will come to my place late next week to check. If yours is still wonky next week, I'll let you know what the tech says in terms of a resolution.

[Jimmy Stang]

Be sure to double check your Shaw bill after upgrading. My additional $4.90 per month turned into $17 because they removed a bundle discount that I was receiving. This, despite assuring me that my total additional monthly cost would be exactly $4.90.

They said that I should have been told that the bundle was going to be removed, and I said that I wouldn't have agreed to it if that was the case. I told them to look back at my chat transcript when I agreed to Internet 150 becaue I definitely was not informed of this, and they did, and immediately acknowledged the error. And they tacked on an additional $3/month discount, so my internet upgrade is now costing me only $1.90 more/month. I'll take it.

I would encourage you to use the live chat option when making changes to your account, and be sure to print or save your transcript. It came in handy for me.

[stampsx2]

Originally Posted by Violator

One problem is also the area you are in Shaw wont find it feasible to have fiber to the door so the farther away you are from a trunk the worse service you will have.

Doesn't work like that. Distance is irrelevant in the coax world for quality of service.

[Minnie]

We signed up. Shaw came last night to install everything - new modem and the Gateway system. 175 right out of the gate - gamer people are happy as pigs in mud. Hubby is happy we have proper cable on his TV now and I'm happy the bill has gone down. I've got all the chat transcripts (I always ask to have them sent to me after every chat), so I've got reference for any issue. 3 hours after install though, lost a bunch of channels and their phone system went kaput when I tried to call in. Twitter indicated it was a widespread issue so I just went to bed and hoping it's sorted out by now.

[Royle9]

Originally Posted by Minnie

We signed up. Shaw came last night to install everything - new modem and the Gateway system. 175 right out of the gate - gamer people are happy as pigs in mud. Hubby is happy we have proper cable on his TV now and I'm happy the bill has gone down. I've got all the chat transcripts (I always ask to have them sent to me after every chat), so I've got reference for any issue. 3 hours after install though, lost a bunch of channels and their phone system went kaput when I tried to call in. Twitter indicated it was a widespread issue so I just went to bed and hoping it's sorted out by now.

Same, I've had Shaw problems out in Cochrane for about 8 days now still waiting for a "agent" to come out and take a look. Last night was by far the worst however, I've been getting 0 to 1.5 download and .033 upload for the last week, last night though nothing worked. Channels on the TV weren't loading, all cable was basically out except for 1 channel.

Cant believe we pay good money for this and yet every 5-6 months our shaw craps out like this. Cannot get telus out here either, they dont service the area.. GG

[Finger Cookin]

No problems with my Shaw service in Cochrane last night, haven't checked today yet.

[TSXCman]

For the Gateway service, any reason to shy away from it and try to get the normal service?

I'd like 150mbs internet and the Personal TV package (basic). I'd like 2 boxes (1 for bedroom), but it increases the cancellation fee by $5/month over remaining months. Alternatively I'm wondering if I can just get 1 box, then buy my own on kijiji?

[Swayze11]

Originally Posted by TSXCman

For the Gateway service, any reason to shy away from it and try to get the normal service?

I'd like 150mbs internet and the Personal TV package (basic). I'd like 2 boxes (1 for bedroom), but it increases the cancellation fee by $5/month over remaining months. Alternatively I'm wondering if I can just get 1 box, then buy my own on kijiji?

I switched over to the gateway system last month and I have no real complaints. The interface is different and takes some time to get used to but that is going to happen to any new interface. I like how I can PVR a show and watch it on any TV. The wife would have some shows set up to PVR upstairs and some shows downstairs and she likes how she doesn't have to pick a location to watch a specific show now.

[red sky]

For those existing shaw customers that took advantage of this deal, do you mind sharing what you're paying now and if you have other services including TV, home phone, or other add ons.

[northcrunk]

Originally Posted by red sky

For those existing shaw customers that took advantage of this deal, do you mind sharing what your paying now and if you have other services including TV, home phone, or other add ons.

Internet 150, popular tv, home phone with north america wide long distance=$238.00/2 months

[red sky]

Originally Posted by northcrunk

Internet 150, popular tv, home phone with north america wide long distance=$238.00/2 months

Thanks so that's $119/month then?

I am paying $149/month (includes GST) for Personal TV + Broadband 50, Personal HD plus, and personal home phone.

Seems like it would be worthwhile giving them a call. My bill has gone up $30 in the last two years.

[Violator]

Originally Posted by stampsx2

Doesn't work like that. Distance is irrelevant in the coax world for quality of service.

Guess i am wrong I apologize.

[stampsx2]

Originally Posted by Violator

Guess i am wrong I apologize.

nothing to apologize about. Just correcting. Sorry if I came of as a jerk. Wasn't my intention.