Memo to Sports Net: Make your audio in sync with the play

[bc-chris]

Originally Posted by ben voyonsdonc

I was watching on Shaw and it seemed off.

interesting becuz i'm also on shaw and i thought it was good... and i was watching for it to be off

[skeena1]

Unlikely Sportsnet actually has it out for the Flames, so we need to look into what might might be different, technically between the Vancouver, Edmonton and Calgary shows. Guessing virtual advertising is an expensive process. It seems to me that most of the advertisers on the glass do not have other ads on the Sportsnet games in any of the western cities. That might be a clue that the teams themselves sell the advertising and Sportsnet just carries it. So if the money for the glass ads goes to the teams, that means they probably have to pay to make the ads happen. Stay with me...if they are paying, maybe the Flames are using a different (less expensive) method to do it and therefore the problem? I think Sportsnet and the Flames need to step the f up and clear this up. Too long.

[bc-chris]

Originally Posted by skeena1

Unlikely Sportsnet actually has it out for the Flames, so we need to look into what might might be different, technically between the Vancouver, Edmonton and Calgary shows. Guessing virtual advertising is an expensive process. It seems to me that most of the advertisers on the glass do not have other ads on the Sportsnet games in any of the western cities. That might be a clue that the teams themselves sell the advertising and Sportsnet just carries it. So if the money for the glass ads goes to the teams, that means they probably have to pay to make the ads happen. Stay with me...if they are paying, maybe the Flames re using a different (less expensive) method to do it and therefore the problem? I think Sportsnet and the Flames need to step the f up and clear this up. Too long.

tickets to canucks and oilers games???

what i find so odd is that some people experience the out-of-sync while others don't, even when using the same provider (i always notice when it's out of sync and last game it was really good while ben voyonsdonc said that it seemed off - and we're both on shaw)

[AC]

Ran into a clean instance of the Flames SN broadcast being inferior quality.

From the loss in Vancouver last week, here's the exact same frame from both the Flames and Canucks broadcasts:

http://i.imgur.com/UxDtaST.png
http://i.imgur.com/w5QWbBo.png

Open both in separate tabs and switch back and forth. The Canucks broadcast is noticeably sharper and higher quality. Not sure how this is possible given it should be the same feed before each broadcast adds their own graphics, etc.

[Erick Estrada]

Originally Posted by AC

Ran into a clean instance of the Flames SN broadcast being inferior quality.

From the loss in Vancouver last week, here's the exact same frame from both the Flames and Canucks broadcasts:

http://i.imgur.com/UxDtaST.png
http://i.imgur.com/w5QWbBo.png

Open both in separate tabs and switch back and forth. The Canucks broadcast is noticeably sharper and higher quality. Not sure how this is possible given it should be the same feed before each broadcast adds their own graphics, etc.

The feed is the same but it's possible that the providers are doing things differently? The Canucks feed is noticeably sharper. It would be nice to get an answer from someone in the know as to why Flames broadcasts are worse than the other western teams in quality.

[La Flames Fan]

Originally Posted by AC

Ran into a clean instance of the Flames SN broadcast being inferior quality.

From the loss in Vancouver last week, here's the exact same frame from both the Flames and Canucks broadcasts:

http://i.imgur.com/UxDtaST.png
http://i.imgur.com/w5QWbBo.png

Open both in separate tabs and switch back and forth. The Canucks broadcast is noticeably sharper and higher quality. Not sure how this is possible given it should be the same feed before each broadcast adds their own graphics, etc.

Weird that the graphics change quality too.

[AC]

Yeah, maybe the SNW truck transmits the signal with worse equipment that can't output as high a resolution. So it just gets upscaled after the fact, resulting in quality loss.

[calgaryblood]

Originally Posted by AC

Yeah, maybe the SNW truck transmits the signal with worse equipment that can't output as high a resolution. So it just gets upscaled after the fact, resulting in quality loss.

I guess the one good thing that came out of that Vancouver riot is they burnt the old Vancouver SN truck.

If the Flames lose in the playoffs, we should start a riot for the sole reason that just maybe we will burn the Flames SN truck and they'll be forced to buy new equipment.

[HotHotHeat]

Audio seems better so far tonight, on Shaw.

[Lanny's Moustache]

Play-by-play audio is still ahead of the video by more than enough to be extremely annoying. Sportsnet doesn't care. The Flames don't care. Sadly, TSN won't give a crap either if they somehow got Flames regional rights. They'd rather spend 10 minutes felating McDived on a night he doesn't play and show no real highlights of an actual game where the Flames have 2 goals called back by review then score a semi-controversial goal.

Love Rick Ball. HATE Rick ball from 2 seconds from now.

[curves2000]

I mentioned this in an earlier post but I don't think anybody took me seriously. Let's send a massive email to Scott Moore, President of Sportsnet discussing the issue. I suspect it will get his attention on what is considered frustrating topic for many Flames fans.

At the end of the day, anybody who has Sportsnet is a Sportsnet client and they should want us to continue to watch their network. Perhaps the higher ups aren't aware of the problem or perhaps there is an actual issue above and beyond their control, which would be nice if we were made aware of.

I dealt with Scott Moore on another matter and to be honest he got it all sorted almost in a day so what do we have to loose? If anybody is interested in perusing this further let me know with a like or comments below.

[Erick Estrada]

Originally Posted by curves2000

I mentioned this in an earlier post but I don't think anybody took me seriously. Let's send a massive email to Scott Moore, President of Sportsnet discussing the issue. I suspect it will get his attention on what is considered frustrating topic for many Flames fans.

At the end of the day, anybody who has Sportsnet is a Sportsnet client and they should want us to continue to watch their network. Perhaps the higher ups aren't aware of the problem or perhaps there is an actual issue above and beyond their control, which would be nice if we were made aware of.

I dealt with Scott Moore on another matter and to be honest he got it all sorted almost in a day so what do we have to loose? If anybody is interested in perusing this further let me know with a like or comments below.

Really the it's the Flames you should be complaining to as it's up to them to ensure their product is being reproduced in a quality manner. Rogers is going to do the least amount possible to deliver a product.

[Lanny's Moustache]

Sportsnet doesn't care. The Flames don't care. They know that most Flames fans have no other option. We get Eric Francis acting like a know-it-all tool between both periods know making us all sick. The audio is off, either the PBP or PBP and on ice audio. The picture quality is garbage. Then we go back "to the studio" where they slobber all over McDived some more. We could send all the emails and tweets we like, they won't do a thing about it.

Maybe if people complained to Pinty's there might be someone who pays attention. None of the other advertisers, which is what is blamed for this issue that's been known by Sportsnet for over 5 years, will give a crap. Heinz and Coke aren't going to be worried if a few Flames fans say they won't buy their products anymore. Especially Heinz because who buys that other crap?

Roger Millions is the biggest issue in all this. He acknowledged the complaints years ago, said he'd talk to someone and then instead of fighting on behalf of the Flames fans to better the quality of product on the network HE collects a paycheck from he came back and told fans that audio/video sync issues are not that important and we should be worried about bigger "fish" in regards to the Flames. Last I checked Sportsnet has ZERO to do with the on ice performance of the Calgary Flames Hockey Club and are only there to present the games to viewers at home. If the "fish" we are concerned about in regards to what Rogers presents to us then we sure as hell have no reason just ignore the inferior quality presented to us by a BILLION dollar organization that seems to be able to get it right for the teams they specifically sponsor in Vancouver and Edmonton.

So, Roger, we know you have an account here. What's your excuse after all these years? That we should be more concerned with the Flames giving up 4 goals in a game and not having to hear Rick Ball announce those goals before your network can visibly show them? We know you are a Drumpf supporter so I'm pretty sure I know your answer already.

I'm done watching Sportsnet. I will illegally stream opposition broadcasts from now on whenever possible. Even a choppy illegal stream will still be better than what Rogers Sportsnet and by extension the Calgary Flames Hockey Club present every game.

[Erick Estrada]

Roger's just an employee at the end of the day. He doesn't have any pull with RSN. Anything he comes here to say isn't "his excuse" as these technical issues are not under his control and he's not going to bite the hand that feeds him and say "yes we suck and we don't care".

[curves2000]

Hi all,

I don't know what you are going to do but I am writing my email to scott.moore@rci.rogers.com with a link to this thread. At the end of the day it's the top bosses who are responsible for the product, not lower ranking employee's. For all we know, the majority of the Sportsnet broadcasters might not know about the issues as I highly doubt they watch their own broadcast or scan fan forums such as Calgary Puck. I understand that Roger Millions may have an account here and has responded on this matter, this was also a few years ago and the guy actually might have more important things he's got going on work related as I doubt technical issue's come across his desk.


Once again, fire off a quick email to scott.moore@rci.rogers.com What is the worst that can happen?? At least the upside is huge for us!

Cheers

[N-E-B]

Originally Posted by Lanny's Moustache

Sportsnet doesn't care. The Flames don't care. They know that most Flames fans have no other option. We get Eric Francis acting like a know-it-all tool between both periods know making us all sick. The audio is off, either the PBP or PBP and on ice audio. The picture quality is garbage. Then we go back "to the studio" where they slobber all over McDived some more. We could send all the emails and tweets we like, they won't do a thing about it.

Maybe if people complained to Pinty's there might be someone who pays attention. None of the other advertisers, which is what is blamed for this issue that's been known by Sportsnet for over 5 years, will give a crap. Heinz and Coke aren't going to be worried if a few Flames fans say they won't buy their products anymore. Especially Heinz because who buys that other crap?

Roger Millions is the biggest issue in all this. He acknowledged the complaints years ago, said he'd talk to someone and then instead of fighting on behalf of the Flames fans to better the quality of product on the network HE collects a paycheck from he came back and told fans that audio/video sync issues are not that important and we should be worried about bigger "fish" in regards to the Flames. Last I checked Sportsnet has ZERO to do with the on ice performance of the Calgary Flames Hockey Club and are only there to present the games to viewers at home. If the "fish" we are concerned about in regards to what Rogers presents to us then we sure as hell have no reason just ignore the inferior quality presented to us by a BILLION dollar organization that seems to be able to get it right for the teams they specifically sponsor in Vancouver and Edmonton.

So, Roger, we know you have an account here. What's your excuse after all these years? That we should be more concerned with the Flames giving up 4 goals in a game and not having to hear Rick Ball announce those goals before your network can visibly show them? We know you are a Drumpf supporter so I'm pretty sure I know your answer already.

I'm done watching Sportsnet. I will illegally stream opposition broadcasts from now on whenever possible. Even a choppy illegal stream will still be better than what Rogers Sportsnet and by extension the Calgary Flames Hockey Club present every game.

This is one of the most absurd things I have ever read on here. How on earth is any of this the hosts fault?

And for the record, I'm pretty sure Roger no longer comes on here because of baseless and ridiculous personal attacks like this. Bringing up his political beliefs is in very poor taste. Give your head a shake. That has nothing to do with anything.

[Lanny's Moustache]

Originally Posted by Erick Estrada

Roger's just an employee at the end of the day. He doesn't have any pull with RSN. Anything he comes here to say isn't "his excuse" as these technical issues are not under his control and he's not going to bite the hand that feeds him and say "yes we suck and we don't care".

Actually yes, he did come back and said " we suck and we don't care". He proved that he himself doesn't care by telling fans not to be concerned about inferior product. He towed the Rogers company line like a good little foot soldier. His exact response was "Don't be worried about the inferior product the company I work for is presenting to you, be more concerned that the team on the ice isn't very good and ignore that our presentation of said team is inferior to our presentation of the other teams we broadcast for".

A good employee who cared about their company and the clients they served would have brought the issue to the forefront and at the very least provided the contact information as to who fans should be contacting. He would have taken the issue to his producers, asked here for examples they could look at and if/when all efforts on Sportsnet's side were exhausted he'd provide the next direction fans could move to have the issue resolved.

Instead he came back and said "it's not that big a deal, be more worried about the Flames on-ice play than hearing sounds before seeing the accompanying picture." His response was exactly what Sportsnet's response has been for a half-decade. They don't care because they know Flames fans don't have any real other option. They shovel out crap and expect us to eat it or starve.

That's why we get Eric Francis during intermissions. That's why the picture quality for the same game broadcast on another Rogers territory has lower picture quality. That's why we get McDived commercials thanking us for making them the #1 sports network because we don't have any other real choice. And the Flames are just as complicit in this as Rogers. Neither organization cares.

[calgaryblood]

Haha I'm not a fan of Roger at all but blaming him for the delay and lack of response from SN? That's ridiculous. He works for SN, he doesn't run it.

[Lanny's Moustache]

Originally Posted by N-E-B

This is one of the most absurd things I have ever read on here. How on earth is any of this the hosts fault?

And for the record, I'm pretty sure Roger no longer comes on here because of baseless and ridiculous personal attacks like this. Bringing up his political beliefs is in very poor taste. Give your head a shake. That has nothing to do with anything.

Challenging Roger Millions to respond to HIS comments from 5+ years ago when the problem still persists isn't baseless at all. His response was "the problem isn't big enough for us to care about and neither should you, you Flames fans have bigger fish to fry" and that's HIS stance on HIS companies problem. What is HIS fault is making such a statement in the first place. He flat out says Rogers doesn't care, as evident 5+ years after the fact. It's fully within anyone's right to call him out for such a statement.

Noting his political views further proves the point at hand. He's a Drumpf supporter and stumper. If you don't want your political views and actions thrown back at you as proof as to who you are then you shouldn't open your yap as a public personality.

Yes, give my head a shake indeed.