Under Alberta's legislation, no portion of the security deposit can be withheld if an inspection was not done with the tenant present. It must be documented in writing and a copy furnished to the tenant. Failure to do this means the landlord has no right to withhold (technically even with damage) any of the SD. He would have to go to small claims court or to the Residential Tenancy Dispute Resolution Service, if in one of the areas where it's available.
As for carpet cleaning, etc., unless it's in the lease, you're not responsible to do it. He also can't withhold for normal wear and tear.
If he withholds any portion of the SD, he's in violation of the Act, plain and simple.
The law may have changed since I left AB (about 2 years ago), but I used to work for Consumer Services and we dealt with exactly these matters. It sounds like you've spoken to then and they'll likely be able to help you out if you don't receive your SD back.
If it's not returned, you may be able to file a formal complaint with Consumer Services. They can't be your representative, but they can act if the landlord is in violation of the legislation.
Best of luck.
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