RBC - Visa SUCKS

[longsuffering]

Originally Posted by fotze

So its a mistake to trust that when you change your address, it actually gets changed? Doi you need to phone everyday to re-confirm until you finally recieve a bill, why not twice a day?

PCfinanacial screwed up an address change more than 5 times for us. The bank guy in this case admits the bank erred, so you are wrong.

Yeah, it sucks when people can't do their jobs properly but again, anytime you move, you should file a change of address with the Post Office. By doing that, you would receive mail from those who either didn't update their address records or receive a change of address notice from you.

Really, until such time as you receive a zero statement, do you think it is good practice to ASS-U-ME everything is 'fine'? After all, it is YOUR credit rating that is at risk. Seems to me that a passive approach is not the way to go.

[HelloHockeyFans]

Originally Posted by longsuffering

Yeah, it sucks when people can't do their jobs properly but again, anytime you move, you should file a change of address with the Post Office. By doing that, you would receive mail from those who either didn't update their address records or receive a change of address notice from you.

Really, until such time as you receive a zero statement, do you think it is good practice to ASS-U-ME everything is 'fine'? After all, it is YOUR credit rating that is at risk. Seems to me that a passive approach is not the way to go.

I actually agree with you. For important things like this, due diligence is necessary if you want to ensure you don't get screwed over by the incompetency of some one you don't even know. Yes, it's their job to do what you ask, but people forget, mistakes are made and frankly, some people just don't care enough. Doing extra on your own end is annoying and most of the time will be a waste of time, but some times, will prevent crap like this from happening.

[MJK]

Originally Posted by longsuffering

I wish people would take responsibility for their own errors. "This is their fault IMO."

NO. You ASSUMED that you'd paid the balance but didn't follow up. You didn't make sure they had your change of address. (An excuse that sounds a bit 'iffy' because you don't mention anything about a change of address filed with the Post Office. If you'd done that, all your mail would have been forwarded.)

"I didn't know" isn't much of a defense.

1. I changed my address and RBC failed to input it in their system I guess.

2. I asked if anything was owing and I was told "NO".

3. The account was closed and disappeared from online banking.

FYI RBC visa has admitted that they were at fault and that this should never have happened.

Nice try though bud, I guess my complaint was legit after all eh?

[HelloHockeyFans]

Originally Posted by fotze

So businesses are so bad these days that they have us convinced that even when they make a mistake, it is our fault. As good old Hakan used to say, "Congratulations, you are the target market."

Well, not really "our fault" when they make a mistake since it's clearly their fault... my point is that some extra work on our side might prevent their mistakes from trickling down and actually having significant impact on our personal lives. In an ideal situation, we wouldn't ever have to go out of our way to ensure things go over smoothly/correctly but clearly that's just not the case.

[Hack&Lube]

I think I had 2 late payments on my visa when I was in highschool and for some reason wasn't recieving my mail properly (yes, I got a Visa in my name when I was 16 on a joint account).

Do things like that really affect your credit history?

[ken0042]

Originally Posted by MJK

Nice try though bud, I guess my complaint was legit after all eh?

I think the "lesson learned" that he was getting at was that in business you should always have your info in writing in case you need to prove something later on.

My thinking on this- once again as a "lesson learned" and not exactly finding fault is to not cancel a card and move at the same time. Keep the account active until you have received all of your documentation.

Originally Posted by Hack&Lube

I think I had 2 late payments on my visa when I was in highschool and for some reason wasn't recieving my mail properly (yes, I got a Visa in my name when I was 16 on a joint account).

Do things like that really affect your credit history?

Black marks like this only stay on for a few years. The worst credit info will only stay on for 7 years.

[MJK]

Originally Posted by ken0042

I think the "lesson learned" that he was getting at was that in business you should always have your info in writing in case you need to prove something later on.

My thinking on this- once again as a "lesson learned" and not exactly finding fault is to not cancel a card and move at the same time. Keep the account active until you have received all of your documentation.



Black marks like this only stay on for a few years. The worst credit info will only stay on for 7 years.

longsuffering said:

I wish people would take responsibility for their own errors. "This is their fault IMO."

NO. You ASSUMED that you'd paid the balance but didn't follow up.

He is saying it is my fauly but he is obviously wrong or they wouldn't have admitted their error and made the changes. This is being completely taken off my credit report.

I would like to think that by paying someone $120/year to carry their card, I wouldn't have to worry about crap like this. But hey, just another reason not to have a RBC visa I guess.

[longsuffering]

Originally Posted by MJK

FYI RBC visa has admitted that they were at fault and that this should never have happened.

Nice try though bud, I guess my complaint was legit after all eh?

Hooray for you. So you were "right" but in the meantime you've had to make multiple calls to Visa as well as your banker. They're telling you that everything will be resolved but as I understand things that has yet to happen.

So you're "right" but how much time, effort and stress has it created? Seems to me you'd have saved yourself some heartache if you'd followed through on the original cancelation.

But if being "right" is more important to you then good for you!

[MJK]

Sounds to me like someone is embarrassed that they were wrong. It was their fault, not mine. Do you understand that?

Fotze is right, I am glad this is over so quickly and do consider myself somewhat lucky. I am glad they recognized their error and were willing to correct it without much hassle.

[ShotDownInFlames12]

Originally Posted by longsuffering

Hooray for you. So you were "right" but in the meantime you've had to make multiple calls to Visa as well as your banker. They're telling you that everything will be resolved but as I understand things that has yet to happen.

So you're "right" but how much time, effort and stress has it created? Seems to me you'd have saved yourself some heartache if you'd followed through on the original cancelation.

But if being "right" is more important to you then good for you!

I agree with you completely. It's not the banks fault, and I guarantee the only reason they would say it was is because it's not worth all the time and effort to argue who's right and wrong. Much easier to send a quick note to equifax to correct everything then go back and forth with someone over such a non-issue to them.

[ShotDownInFlames12]

Originally Posted by MJK

Thoughts on my mortgage rate?

Fixed, 4.7%, 25 year bi-weekly accelerated payment.

You can probably do a bit better on a 5 year fixed rate. A lot of places are offering 4.40-4.49 on a 5 yr.

[longsuffering]

Originally Posted by MJK

Sounds to me like someone is embarrassed that they were wrong. It was their fault, not mine. Do you understand that?

Fotze is right, I am glad this is over so quickly and do consider myself somewhat lucky. I am glad they recognized their error and were willing to correct it without much hassle.

Since you claim that you don't share any responsibility for this situation, I guess that if you had a chance to do it all over again you wouldn't do a single thing differently?

[MJK]

Originally Posted by longsuffering

Since you claim that you don't share any responsibility for this situation, I guess that if you had a chance to do it all over again you wouldn't do a single thing differently?

No. Why would I want to do something different that might make it my fault?



Time to move on. Everything is being taken care of. Thanks for all the input folks.

[longsuffering]

Originally Posted by fotze

I guess its like getting raped after getting drunk, you would do something differently but it certainly isn't the rapee's fault. (not sure if rapee is a word, I guess they could be called unwilling sperm recipient)

Right! It's EXACTLY like that.

The bottom line is that no one should be cavalier when it comes to their credit. If you choose to trust the system, do so at your own risk.

[MJK]

Just to clarify, I was quoted a 5 year fixed rate is 4.49%. I initially thought it was 4.7%.