Ebay help - Page 2 - Calgarypuck Forums - The Unofficial Calgary Flames Fan Community

ken0042 · 10-12-2007, 07:43 AM

Yes, that is correct.

Here's a good way to think of it. Paypal is a business, just like a regular store is a business. If you were a store owner and a customer had an issue; would you rather see it in the form of a chargeback on your merchant Visa statement, or would you rather the customer come to you with their concerns first?

Plus from Paypal's perspective- they would rather be able to deal with trouble clients on their own. If they have a deadbeat seller on their hands; if they get a few chargebacks through them it easy to spot the problem, and suspend their account. However if people just do chargebacks on their Visa cards, it adds an extra level to it all.

STeeLy · 10-12-2007, 07:50 AM

ahhh... I understand now, thanks ken!

HockeyPuck · 10-12-2007, 08:15 AM

I've had to do a Visa chargeback twice now - but I used the 'resolution' centre thing that Paypal has first. You just have to write a report and Paypal will open a case. I then called Visa and explained the situation and they give you a case number. They then usually tell you to wait a month to see if the seller contacts you. If you get no response, you contact Visa again and tell them you've had no contact, and then Visa will start the process to get your money back.

The only time that visa did a direct chargeback right away was when I found out that the seller was fraudulent.

Fozzie_DeBear · 10-12-2007, 08:20 AM

I have an interesting situation as a seller...this guy buys an item to be shipped to the US standard shipping, I ship it Canada Post expedited (regular) shipping and it takes about 2 weeks to go across the border. The guy cancells his payment because he says the item was time sensitive (news to me) and he says he will ship it back when he recieves it. I have tracked it and it arrived the day after he cancelled the payment.

So I tried to talk to him via Ebay and PayPal (no response) and have now have thrown it up to PayPal for dispute resolution this morning.

ken0042 · 10-12-2007, 08:45 AM

I learned that lesson the hard way too Fozzie; my only neutral was from an impatient American who thought 2 weeks was far too long. Now in my auctions I indicate the shipping method and ETA- as well I have a line stating "If you would like to use a different method for shipping please email me before bidding and I can let you know the costs." That line is a hybrid- partially for the American situation you mention and partly for the guy in Buttfata Saskatchewan who wanted me to "just put it on the bus" for him, then got mad when I explained that I wanted a $20 handling fee; as the bus depot is 30 km away from me and would take 60-90 minutes more of my time than Canada Post.

As for your current situation; looks like you have to decide between taking the item back, and getting a negative. (This is also why I don't give buyers a positive just for paying- they still have the chance to make the deal go south.) If you want to risk the neg, respond to the Paypal chargeback indicating that you shipped within 7 days of receiving payment, used a trackable method with insurance, sent it to the buyers confirmed address, and tracking indicates the buyer received the item. (Hopefully all of those apply.) From my understanding, the seller protection policy kicks in if you've done all of that.

Regorium · 10-12-2007, 10:45 AM

Quote:

Originally Posted by Fozzie_DeBear

I have an interesting situation as a seller...this guy buys an item to be shipped to the US standard shipping, I ship it Canada Post expedited (regular) shipping and it takes about 2 weeks to go across the border. The guy cancells his payment because he says the item was time sensitive (news to me) and he says he will ship it back when he recieves it. I have tracked it and it arrived the day after he cancelled the payment.

So I tried to talk to him via Ebay and PayPal (no response) and have now have thrown it up to PayPal for dispute resolution this morning.

Why did it take 2 weeks to get through the border?

I recently ordered something internationally off Ebay, time sensitive so I kinda paid a premium for an auction that specifically said "Shipped internationally in 5-7 days". So before I go and cancel/leave neg rep, just want to make sure it's normal for this to happen.

Fozzie_DeBear · 10-12-2007, 11:31 AM

Quote:

Originally Posted by Regorium

Why did it take 2 weeks to get through the border?

I recently ordered something internationally off Ebay, time sensitive so I kinda paid a premium for an auction that specifically said "Shipped internationally in 5-7 days". So before I go and cancel/leave neg rep, just want to make sure it's normal for this to happen.

With cross border shopping at an all time high I speculate they are busy...but I don't really know

I shipped it regular post and was expecting 10-12 days +border time, so in your case it should be significantly quicker...

ken0042 · 10-12-2007, 11:54 AM

Keep in mind what constitutes a "day." For example, lets say you had an auction end October 1st at 4:00pm. You paid at 5:00. Seller shipped the next day. It's now only been 6 days, as far as how the post office counts them.