So I bought a Dell during the sale days...

[Red Mile Style]

Originally Posted by Agamemnon

I'd probably just prefer that you said nothing.

I thought the point of forums were to add your opinion....

I have an opposing opinion of Dell than you, and I think that there are much, MUCH worse companies out there that deserve trashtalking more. I understand your frustration, and I promise I do not work at Dell or hold any Dell stocks, I just have had a really great experience with them, especially in comparision to Motorolla (who can all go **** themselves).

Go ahead and hate Dell, I really don't care. But since you got treated so badly, it makes me want to support them more because apparently I recieve the preferred customer treatment

I am jealous of your new monitor though.

[ken0042]

Originally Posted by Red Mile Style

I thought the point of forums were to add your opinion....

I have an opposing opinion of Dell than you, and I think that there are much, MUCH worse companies out there that deserve trashtalking more.

However this discussion is about how Dell didn't treat him fairly. A good example of an opposing viewpoint would be "Funny, I've dealt with Dell several times and had no problems."

Telling him to suck it up because Nike has questionable labour practices; you may have well as said "I like puddin' !" because it would have been just as relevant.

By saying that he is crazy because he had a problem with Dell- I find it hard to believe that any company that puts out millions of units per year would have zero problems.

[Log]

I have purchased from Dell numerous times before.... Never had a problem and will continue to shop at Dell.ca.

Also, although it does suck that they sent you a second monitor (and charged you for it), do you expect that they give you the $ back right now and use the "honour system" that you will return the monitor??? Also, 8-10 for a refund isn't a long time to wait.

Anyways it does suck to hear what happened to you. I hope you get your $ back asap.

[Agamemnon]

Originally Posted by Log

I have purchased from Dell numerous times before.... Never had a problem and will continue to shop at Dell.ca.

Also, although it does suck that they sent you a second monitor (and charged you for it), do you expect that they give you the $ back right now and use the "honour system" that you will return the monitor??? Also, 8-10 for a refund isn't a long time to wait.

I never accepted the monitor from Purolator, so I never actually 'had' the product they illegally charged and sold to me. My honour wasn't at stake, it was their monitor, I never touched it.

And yes, due to the fact that they are 100% wrong I expected them to refund me my money instantly... or at least as fast as possible, which is suspect is better than 10 business days.

[CaptainCrunch]

I've had nothing but good luck with Dell both personally and professionally.

[Neeper]

Did the guy on the phone have an East Indian Accent? LOL

[Agamemnon]

Originally Posted by Neeper

Did the guy on the phone have an East Indian Accent? LOL

When I was going to buy a laptop back in September they did, not this time though.

[Agamemnon]

Just finished talking to Dell (again). In the end, they'll have had to credit my credit cards 4 separate times...

Once to refund the initial purchase price (471), once to refund the $20 fee my credit card company charged me for going over my limit on the card they charged to, another to refund the $20 fee (because apparently, despite billing to one card, Dell felt like splitting the $20 among 2...). And the last to refund the $12 difference when, instead of refunding me the above 471, the refunded me 459.

When I told the lady today she didn't even check anything, just said that Dell would be crediting me an additional $12.

Sounds like once you've called 3-4 times they just start to cave on your demands. Or maybe its the desperate i-will-find-you tone in my voice...

[Rhettzky]

Originally Posted by Agamemnon

Sounds like once you've called 3-4 times they just start to cave on your demands. Or maybe its the desperate i-will-find-you tone in my voice...

I dunno, it's only twleve dollars so that's not much of a cave. Especially when they justly owe you that money. You should have mentioned how you felt this whole experience has caused you severe mental trauma and grunted out the words "punitive damages" before hanging up.

[Agamemnon]

Well... usually they take their sweet time putting me on hold to verify that I'm not lying; this time the lady just quickly said 'we'll get that sent out to you'. Actually fine service on the last call... but their repeated (and illegal) accounting bungling has certainly subtracted me as a customer.

[ken0042]

Originally Posted by Agamemnon

Or maybe its the desperate i-will-find-you tone in my voice...

I have to deal with Dell on a daily basis at work; I'm the guy who orders the parts for our broken PC's. I find that 19 times out of 20 they are fine, but when they screw up they really screw up. But as soon as I resort to "yelling" via email they suddenly seem to jump and do what I'm asking.

I think they do understand that it is often cheaper to just give an angry customer what he wants instead of trying to get different levels involved.

[Agamemnon]

Still no PM for that 10% off coupon... first to PM me with their email gets the 10% off Dell code they sent me (I'll only reply to the first to PM).

[Clarkey]

I bet that if you are looking to buy a new 27" monitor in a few years and Dell has the best deal you will go with them.

[Agamemnon]

Originally Posted by Clarkey

I bet that if you are looking to buy a new 27" monitor in a few years and Dell has the best deal you will go with them.

That was certainly my attitude before all this hassle. I wouldn't now though, mostly because I don't need this hassle to happen to me again. Besides, similar monitors dropped in price almost directly after the Dell Days of Deals (or whatever), so if I find the right product at the right price at Dell, I'll do whatever I can to find something similar somewhere else. What other options do I have in dealing with a company that has completely screwed up my order? Why would I go back to save $30-$40 bucks?

I remain flabbergasted as to how a company can charge a product 2 DAYS later to a credit card without authorization/approval from the card holder.

Shady business practise as far as I'm concerned, I've never heard of that happening anywhere else.

[ken0042]

Originally Posted by Agamemnon

Shady business practise as far as I'm concerned, I've never heard of that happening anywhere else.

I would consider yourself lucky then. I would say once every two years or so I find a double charge on my card. Most recently it was Safeway for flowers I ordered for my grandmother, but they did reverse the charge right away.

At least you received 2 monitors for your double charge. My grandma only got flowers delivered once.

[Agamemnon]

Originally Posted by ken0042

I would consider yourself lucky then. I would say once every two years or so I find a double charge on my card. Most recently it was Safeway for flowers I ordered for my grandmother, but they did reverse the charge right away.

At least you received 2 monitors for your double charge. My grandma only got flowers delivered once.

Thats insane. I find it pretty scary that companies can just 'mistakenly' charge you $100's without approval. Shady.

[Rhettzky]

Originally Posted by Agamemnon

Thats insane. I find it pretty scary that companies can just 'mistakenly' charge you $100's without approval. Shady.

Yeah, it's complete BS. I had a pre-approved debit set-up for my student loan and one month they mistakenly took out three full payments. So my bank charged me 10$ for going in the negative and then an additional 35$ for some lame NSF fee. I called student loans and they 'fixed' the error but never credited any of the NSF fees or additional payments back to my account. So I was ****ed. Then the next month they took out two full payments and the same thing happened. So I called my bank and cancelled the pre-approved debit. I decided that I wouldn't pay them until they sorted out their system and refunded my NSF fee's. They were completely unwilling to even look into the problem and proceeded to take a big shot at my credit rating for not paying them.

There was absolutely nothing I could do about it and that was the frustrating part. At least with Dell they paid back your bank fee's.

[DementedReality]

Originally Posted by Agamemnon

Thats insane. I find it pretty scary that companies can just 'mistakenly' charge you $100's without approval. Shady.

it is called human error. you do realize people make mistakes right? i dont know what you do for a living, but i am sure you have made an error before that has caused either a client, a coworker or your firm some extra time or money.

i would be more concerned about how a company deals with an error, rather than the error itself. ##### happens.

[Agamemnon]

Greyshep wins the coupon.

[Agamemnon]

Originally Posted by DementedReality

it is called human error. you do realize people make mistakes right? i dont know what you do for a living, but i am sure you have made an error before that has caused either a client, a coworker or your firm some extra time or money.

i would be more concerned about how a company deals with an error, rather than the error itself. ##### happens.

I've handled 1000's of credit cards in my lifetime at several different jobs. Not once have I, two days later, charged an additional product to a credit card given to me for a completely separate transaction. Not even remotely possible for any of the 4 credit card handling business I've been employed with.

If they'd hit the 'ship' button twice, thats a 'mistake'. Charging a second monitor to me 2 days later on a single card (when the original purchase was split between 2) is completely ludicrous. Screwing up both my $20 NSF refund and the $480 refund is icing on the cake.

Had any company of mine screwed up that badly I'd probably have offered some sort of credit or compensation above and beyond what was _owed_ to the customer... you know... to keep their business and all that? Maybe so they don't flame the company on a message board?

Dell illegally charged me. I have a right to share my experiences. You have a positive experience with Dell? Share away.