05-13-2006, 03:34 PM
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#21
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n00b!
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I think the horrible service common to most Chinese restaurants stems from how things are done "back home". In Hong Kong and China, it's more about the food, and not so much about the service. The Chinese don't expect good service when they go out for food, but rather, expect the food to be to their liking. Another thing is the sheer number of people in a place like Hong Kong. I've had instances in the past where right when it looks like we're close to being finished our meal, the servers give us our bill, and start cleaning up the table, readying it for the people waiting!
Growing up, I noticed a HUGE difference between the service at western restaurants and Chinese restaurants. Servers at non-Chinese restaurants come back and ask you how your food is. Servers at Chinese restaurants drop your food off, and leave.
I've actually come to not expect good service at Chinese restaurants, and I honestly don't get bothered by it. But at a western restaurant, if a server treats me like how a server at a Chinese restaurant would treat me, it would bother me.
And in closing, you non-Chinese folks actually get it a lot better than us Chinese folks! The servers give you guys MUCH better service than they give us!
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05-13-2006, 03:49 PM
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#22
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#1 Goaltender
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You mean it take 3 hours to get your food instead of 2?
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05-13-2006, 04:52 PM
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#23
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Powerplay Quarterback
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Look at it this way though, the assawful service is a direct result of our city's success. When the economy isn't doing well and unemployment is high, you'll get the engineers and technicians who can't find employment taking your orders. When every company is fighting for workers, the food places have to pretty much take any worker they can find to even stay open.
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05-13-2006, 04:55 PM
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#24
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#1 Goaltender
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I agree and disagree. Companies can splurge and pay for GOOD people if they want to but they dont want to cut in there bottom line. What they dont understand is when the boom is over we will remember those companies that still cared about the customer
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05-13-2006, 05:16 PM
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#25
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broke the first rule
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Quote:
Originally Posted by jolinar of malkshor
They could afford to pay these people 20 bucks an hour and still make millions of dollars. Wages are tax deductable.
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Tim Horton's is worried about the bottom line, not tax minimization. There will be line-ups out the door every morning for coffee and donuts regardless, so they're going to pay people just enough to keep them open. Sucks for us that want good service, but I can't really blame them.
edit: read your above post - people will go to Timmy's all the time, regardless of where in the cycle we are...it's the Starbucks that will suffer, thankfully
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05-13-2006, 09:28 PM
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#26
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Powerplay Quarterback
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I tried to order a milk at starbucks before. No lie, she was extremely confused. She kept asking me if I wanted it steamed. I kept saying no, just a plain glass of milk, like the stuff you put on cereal. It took almost 2 minutes for her to figure it out and she had to have someone come over and help her out.
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05-13-2006, 11:07 PM
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#27
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Franchise Player
Join Date: Jul 2003
Location: Sector 7-G
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Quote:
Originally Posted by jolinar of malkshor
But what makes me mad is that these places can afford to pay much higher wages and attract better employees but they dont. Timmy's makes millions of dollars selling coffee but pay there employees 10 buck an hour at most. They could afford to pay these people 20 bucks an hour and still make millions of dollars. Wages are tax deductable.
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That makes no business sense whatsoever. Pay the 20/hr and you'll make less in profit, and fewer millions. That's bad.... Tax deductibility is irrelevant - even if you get 50 cents on the dollar back, you still pay 50 cents. It's not like they're a non profit charity here... they need to make us unitholders happy.
At the end of the day, put your dollars wherever you want to go, but if you're expecting good service, you get what you pay for.
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05-14-2006, 01:08 AM
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#28
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Franchise Player
Join Date: Oct 2002
Location: (780)
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Quote:
Originally Posted by jolinar of malkshor
It's true that it harder to find good employees in a boom economy. But what makes me mad is that these places can afford to pay much higher wages and attract better employees but they dont. Timmy's makes millions of dollars selling coffee but pay there employees 10 buck an hour at most. They could afford to pay these people 20 bucks an hour and still make millions of dollars. Wages are tax deductable.
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Where I live Tom Hortons people start at $15. Same with 7/11 and McDonalds. In booming northern alberta everyone has accepted that service is horrible. If I get through a meal and nothing has gone wrong it's a big accomplishment. I'll take Calgary service over what I see every day up here any day.
__________________
I PROMISED MESS I WOULDN'T DO THIS
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05-14-2006, 09:31 AM
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#29
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Disenfranchised
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We had a similar experience with the Chinese restaraunt near us. Needless to say, we won't be ordering from there again. Take your story, about the same length of wait, and add the fact that they send the wrong food. I phoned to tell them this and they insisted that I was wrong -- I was mistaken regarding what I wanted.
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05-14-2006, 09:48 AM
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#30
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Powerplay Quarterback
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My buddy used to work at this one restaurant where all un-used portions of rice were dumped into a large dish pan and rinsed off all soy sauce or anything else and re-used the next day.
Needless to say I never ate there again.
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05-14-2006, 10:49 AM
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#31
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#1 Goaltender
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Quote:
Originally Posted by I-Hate-Hulse
That makes no business sense whatsoever. Pay the 20/hr and you'll make less in profit, and fewer millions. That's bad.... Tax deductibility is irrelevant - even if you get 50 cents on the dollar back, you still pay 50 cents. It's not like they're a non profit charity here... they need to make us unitholders happy.
At the end of the day, put your dollars wherever you want to go, but if you're expecting good service, you get what you pay for.
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Bad business??? HELLO....The only reason these companies make money is becasue we the customer decide to spend our money there. **** off your customers and you will go broke! Business 101 buddy.
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05-14-2006, 12:04 PM
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#32
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Powerplay Quarterback
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But if you get poor service everywhere, there is no alternative to go spend your "dollar votes" on, and consumers settle for poor service.
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05-14-2006, 12:22 PM
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#33
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#1 Goaltender
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For the time being. People will remember and when better options are available they choice those options. Its long term vision.
Example: Air Canada. Forever people were forced to put up with the ****ty service of Air Canada. Once more options were availble they took it.
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05-14-2006, 01:18 PM
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#34
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Draft Pick
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Quote:
Originally Posted by Skyceman
My buddy used to work at this one restaurant where all un-used portions of rice were dumped into a large dish pan and rinsed off all soy sauce or anything else and re-used the next day.
Needless to say I never ate there again.
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Mind naming the resturant, so I can make sure to never order from their.
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05-14-2006, 02:07 PM
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#35
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Franchise Player
Join Date: Jul 2005
Location: in your blind spot.
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Quote:
Originally Posted by jolinar of malkshor
For the time being. People will remember and when better options are available they choice those options. Its long term vision.
Example: Air Canada. Forever people were forced to put up with the ****ty service of Air Canada. Once more options were availble they took it.
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And yet AC pays more than other airlines - and they still have poor service. So by that analogy, its a good thing Timmy's doesn't pay more.
Businesses weigh the costs of labour continually. If paying higher wages is to their benefit, they will do it. If you get poor service, then stop giving them your business. If enough people agree with you, things will change. But judging by the lines I see every day at Timmy's I can't see wages being rised for any other reason than to hire enough people to staff even more locations.
__________________
"The problem with any ideology is that it gives the answer before you look at the evidence."
—Bill Clinton
"The greatest obstacle to discovery is not ignorance--it is the illusion of knowledge."
—Daniel J. Boorstin, historian, former Librarian of Congress
"But the Senator, while insisting he was not intoxicated, could not explain his nudity"
—WKRP in Cincinatti
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05-14-2006, 02:17 PM
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#36
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#1 Goaltender
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I Agree with you. I am just saying it is very short sighted for them to put short term profits infront of longer term gains.
As for AC they are unionized and I dont want to get into that debate. Westjet has profit sharing, so we really dont know exactly how much they make and they have much better service than AC. Aswell, AC has been on the verge of bankrupcy how many times? Proves my point.
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05-14-2006, 03:15 PM
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#37
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broke the first rule
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Quote:
Originally Posted by jolinar of malkshor
Bad business??? HELLO....The only reason these companies make money is becasue we the customer decide to spend our money there. **** off your customers and you will go broke! Business 101 buddy.
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but if you have a product like Tims where you have no real competition, and people are willing to wait in line for 20 minutes for that double double & Boston Cream, you can sacrifice on service a bit because people will keep coming back.
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05-14-2006, 04:00 PM
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#38
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#1 Goaltender
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Until something better than Timn's comes around. Then people will have no loyalty.
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05-14-2006, 05:19 PM
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#39
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Franchise Player
Join Date: Oct 2001
Location: NYYC
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Speaking of AC ,on my last flight I was in a brand new jet with a tv in every seat, and had some really friendly and polite service.
I dunno if that was just a complete anomally or a company starting to make changes, but it was my first positive experience on AC in a while.
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05-14-2006, 05:34 PM
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#40
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#1 Goaltender
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They got the TV's because West Jet was the first to do it.
Hopefully they are changing their ways.
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