Futureshop SUCKS!!

[Winsor_Pilates]

I like Futureshop if I know what I'm getting. Their prices are cheep and you can return anything.
The trade off for that is 15 year old employees who should be working at Wendys.
Do your research first and then go in and buy what you need. Do not expect advice or good service.

[Shazam]

FS salespeople in HT, Mobile Audio, Cell Phones and Computers are 100% commission. That's why they'll say pretty much anything to get you to buy the product.

My brother actually worked at FS for a while. He made top 30 in sales in the country in his first two weeks there (and stayed there since). His secret: he never ever lied to the customers and never ever pressured anyone into a sale.

[STeeLy]

Originally Posted by Shazam

FS salespeople in HT, Mobile Audio, Cell Phones and Computers are 100% commission. That's why they'll say pretty much anything to get you to buy the product.

My brother actually worked at FS for a while. He made top 30 in sales in the country in his first two weeks there (and stayed there since). His secret: he never ever lied to the customers and never ever pressured anyone into a sale.

I love that type of sales person... because usually, if I get that kind of service, I'll end up buying it anyway.

[Maritime Q-Scout]

Originally Posted by Shazam

FS salespeople in HT, Mobile Audio, Cell Phones and Computers are 100% commission. That's why they'll say pretty much anything to get you to buy the product.

My brother actually worked at FS for a while. He made top 30 in sales in the country in his first two weeks there (and stayed there since). His secret: he never ever lied to the customers and never ever pressured anyone into a sale.

t'was my philosophy, was tops in my district, but the formula Radio Shack used was stupid so it was meaningless other than foolish pride. Don't lie, it comes back to bite you in the ass, and don't pressure otherwise you'll see the customers back in 2 days with a return slip.

[Shazam]

Originally Posted by STeeLy

I love that type of sales person... because usually, if I get that kind of service, I'll end up buying it anyway.

The amount of return business he got was insane. And he'd get repeat FS customers that refused to deal with anyone but him, because he was so no-pressure. He even got referrals from other customers that told them to go just to him when they went to the store.

Here's a dirty little tactic you guys can use if you want to buy something high ticket (like a TV) for cheap. Go to FS, ask for a TV and tell them if they move on the TV price you'll get the extended warranty and all the expensive Monster Cables. They will do this for you because TV margins are razor thin while EW and MC margins are massive, so they'll take the hit on the TV margin gladly. Then go back and return the EW and the Monster Cable.

[Jayems]

walmart knows how to do it. God i love that store. I always buy something when im in there... its almost like you have to..

K, im in walmart, might as well buy something totally useless. (unless your there for something) Usually the GF drags me so she can get supplies for work.

[J pold]

ha-ha oh man I used to work their and have had MANY jobs since then, I can honestly say it was the worst job I ever had, terrible management and if future shop isn't the center of your universe you are a terrible employee this therd just makes me happy oh so happy I don’t post much but this was a must

[@theCBE]

Originally Posted by Shazam

They will do this for you because TV margins are razor thin while EW and MC margins are massive, so they'll take the hit on the TV margin gladly. Then go back and return the EW and the Monster Cable.

How do you return a warranty??? Would the even let you do that?

[ken0042]

Anything you buy has a return policy from there. When I used to work in another store we were told to sell the warrenty by saying "The only time you can get it is now, but you have 30 days to cancel."

We were told to say that because most people forget to call in when they are supposed to.

(In case you are wondering; I was always low pressure.)

[jroc]

Originally Posted by @theCBE

How do you return a warranty??? Would the even let you do that?

yes you can return the warranty... its a good way to get a good deal... because generally your not gonna get much of a deal on the product unless you get warranty... by the way i work at future shop and i dont know what you guys are talking about teenage 15 year olds working there... i cant think of a single sales associate that hasnt graduated high school

[STeeLy]

Originally Posted by jroc

by the way i work at future shop and i dont know what you guys are talking about teenage 15 year olds working there... i cant think of a single sales associate that hasnt graduated high school

Its not the fact that they haven't graduated high school, nor is it 15 year old teenagers (FS only hires 18 or above I believe)

Graduating High School doesn't necessarily mean that they know what they're talking about. Yes, I know Future Shop has in-services that the employees go to (are they optional?) and yet those inservices barely help.

My friend once told me that he went into Future Shop looking for cables to connect his speakers to his sub and asked a sales associate about it, he pulls out a coaxial cable that is completely irrelevant and says "this is the best one, thats what they told us at the in-service I went to"

Warning to all BTW: Bad Experience at the NE, Sunridge location, somebody bought a certain product and they got their credit card swiped many times because the first several times "didn't work". After they got their bill for the credit card, they looked at it and something was wrong... the cashier charged the person for their own stuff.

[Shazam]

Originally Posted by STeeLy

Warning to all BTW: Bad Experience at the NE, Sunridge location, somebody bought a certain product and they got their credit card swiped many times because the first several times "didn't work". After they got their bill for the credit card, they looked at it and something was wrong... the cashier charged the person for their own stuff.

Wow, just wow. Make sure you tell the CC company, and make sure you tell the store manager there. That person has got be fired and hopefully charged for those antics.

[jroc]

[quote=STeeLy]Its not the fact that they haven't graduated high school, nor is it 15 year old teenagers (FS only hires 18 or above I believe)

Graduating High School doesn't necessarily mean that they know what they're talking about. Yes, I know Future Shop has in-services that the employees go to (are they optional?) and yet those inservices barely help.
quote]

I was using the highschool as a refrance to age... i wasnt saying they know the products just because they have their highschool diplomas... there really isnt many in-services at all... i dont even think there has been one for my department since i started with the company in augest

[STeeLy]

I just think that Future Shop should give a little more in depth in detail about the products to the employees there and perhaps a little bit of training on products (info sessions?)

[jroc]

Originally Posted by STeeLy

I just think that Future Shop should give a little more in depth in detail about the products to the employees there and perhaps a little bit of training on products (info sessions?)

unless your buying a fridge... i think about 90% of the staff (at my store at least) are very knoledgable about the products

[STeeLy]

Originally Posted by jroc

unless your buying a fridge... i think about 90% of the staff (at my store at least) are very knoledgable about the products

Just a quick question, which one do you work at?

No, not going to go and try the employees there... but hey... if 90% of the staff at ur location are knowledgable about the products... I think it'd be better than most stores.

[I_H8_Crawford]

Just a note: doing the "By the cables & warranty then return it" method doesn't work as well anymore, as most of the associates will now offer you a package price - if you want to return one thing, you have to return it all.

Also, for me, I personally don't do that anyways, as it's ****ing with someone else's livelihood - at FS they make their money off what they sell, if you get them to discount that plasma $500 or whatver, they lose all their commission on it... to me it's just as dishonest... if you don't want the warranty and ****, don't buy, and suck it up and by a TV, or if you can't afford it, buy a crappier TV that you can afford.

[Shazam]

Originally Posted by I_H8_Crawford

Just a note: doing the "By the cables & warranty then return it" method doesn't work as well anymore, as most of the associates will now offer you a package price - if you want to return one thing, you have to return it all.

Product Experts (who are the only ones that are 100% commission) cannot make "packages" like what you describe, let alone pleeb Sales Associates. Absolutely no one in the store is allowed to move on either PSP or Monster prices unless they want to be immediately fired, so the only thing a PE can do is change the TV price. If anyone has told you otherwise, they're either lying to you or they've been conned.

Also, for me, I personally don't do that anyways, as it's ****ing with someone else's livelihood - at FS they make their money off what they sell, if you get them to discount that plasma $500 or whatver, they lose all their commission on it... to me it's just as dishonest... if you don't want the warranty and ****, don't buy, and suck it up and by a TV, or if you can't afford it, buy a crappier TV that you can afford.

That is the honorable route. But then again, considering some of the salespeople's "sell at all costs" route there, a little leverage for the customer can be handy. Considering some of the outrageous return rates at FS (some PE return rates can be as high as 50%!), there's a bit of a disconnect between what a customer wants and what the PE pushes on them.

A more open strategy would be for the customer to threaten to do that exact tactic, keeping the PE in check.

[jroc]

Originally Posted by STeeLy

Just a quick question, which one do you work at?

No, not going to go and try the employees there... but hey... if 90% of the staff at ur location are knowledgable about the products... I think it'd be better than most stores.

Deerfoot Meadows

[Bobblehead]

Whenever I buy something for anywhere, I always ask a few questions I already know the answers to. If I catch you in a lie, I'm gone. However, usually if I am quiet the salesperson tries to fill the silence and keeps talking. Often talking themselves right out of a sale.