Rogers... THIEVES!

[Sliver]

Originally Posted by alan21

They extended my contract without my consent. All they did was put into their magic computer saying I did when I wanted to change to a different plan. All it saved me was 5 dollars and they think anyone would be crazy enough to extend their contract for almost 2 years. It's ridiculous how Rogers treats existing customers. No one should ever sign a contract with them. Doesn't matter anyways they'll say you did regardless of what happened.

Stay away from Rogers if you're on the market for a new phone and/or provider.
Very deserving of the "Robbers" title they've received.

Wow, what a whiner. Did you want them to disconnect your phone when your contract was over instead? Plus they saved you $60 per year. Just call and negotiate whatever it is you want and I'm sure they'll be willing to oblige. As well, I'd be surprised if there wasn't advanced warning on your bills that this was coming that you probably ignored. I'm sure Rogers can do some shady things, but this isn't one of them.

[MrMastodonFarm]

Originally Posted by alan21

They extended my contract without my consent. All they did was put into their magic computer saying I did when I wanted to change to a different plan. All it saved me was 5 dollars and they think anyone would be crazy enough to extend their contract for almost 2 years. It's ridiculous how Rogers treats existing customers. No one should ever sign a contract with them. Doesn't matter anyways they'll say you did regardless of what happened.

Stay away from Rogers if you're on the market for a new phone and/or provider.
Very deserving of the "Robbers" title they've received.

They can't extend your contract without your consent, call and get it sorted. Usually when a contract is about to end it just goes month-to-month after the contract expires.

[Alberta_Beef]

Originally Posted by Sliver

Wow, what a whiner. Did you want them to disconnect your phone when your contract was over instead? Plus they saved you $60 per year. Just call and negotiate whatever it is you want and I'm sure they'll be willing to oblige. As well, I'd be surprised if there wasn't advanced warning on your bills that this was coming that you probably ignored. I'm sure Rogers can do some shady things, but this isn't one of them.

Most companies claim you go to month to month when your contract is done. They saved him nothing. He has every right to be pissed off

[Hanni]

Originally Posted by Regulator75

I've been with Rogers for over 10 years, this has never happened to me or anyone else I know.

Just complain and I'm sure the problem will be rectified.

Same, never had a problem in 7 years, everyone has different experiences with different companies, I hate Telus for example. Rogers actually called me a couple of weeks of ago to try and get me to renew my contract, I told her no and that was the end of it.

[Boshi]

1. Read your bill carefully. 2. Ask questions and negotiate (you're the paying customer after all). 3. Never use Rogers. ...Ah, well the last one becomes common knowledge just due to the fact that they suck and better options exist.

[GGG]

Originally Posted by Sliver

Wow, what a whiner. Did you want them to disconnect your phone when your contract was over instead? Plus they saved you $60 per year. Just call and negotiate whatever it is you want and I'm sure they'll be willing to oblige. As well, I'd be surprised if there wasn't advanced warning on your bills that this was coming that you probably ignored. I'm sure Rogers can do some shady things, but this isn't one of them.

Umm I think the expectation would be that they would disclose that changing the payment plan would reset the contract term. As the whole point of using a mainstream provider is getting heavily susidized phones when the contract is up. So if you say you get a $400 phone subsidy every three years each year of addtional contract has a $133 value so Rogers didn't save him any money it cost him $73 per year and doesn't consider if he wanted to switch providers.

And at the end of the contracted portion of your service you would expect the provider to just charge you month to month the same way a lease agreement for an apartment reverts to month to month if no renewal or notice to terminate is provided.

For the OP I would start by being very friendly with whoever you are talking to and not get mad at them. They are just reading the scrip and following the rules. If the person you are talking to can help you ask to to one level higher. Once you get at least 2 levels up or into the retention side you are talking to someone who can help you. If they are unwilling to help you at that point demand a copy of the paperwork or voice recording of the phone call where you agreed to extend the contract.

[Sliver]

Originally Posted by Alberta_Beef

Most companies claim you go to month to month when your contract is done. They saved him nothing. He has every right to be pissed off

He can get pissed off if he wants, or he can just call them and straighten this out like a normal person.

Yelling THIEVES on the Internet just makes him sound like a nutbar to me so I find it hard to give him the benefit of my doubts.

[PowerPlayoffs06]

Originally Posted by Sliver

Wow, what a whiner. Did you want them to disconnect your phone when your contract was over instead? Plus they saved you $60 per year. Just call and negotiate whatever it is you want and I'm sure they'll be willing to oblige. As well, I'd be surprised if there wasn't advanced warning on your bills that this was coming that you probably ignored. I'm sure Rogers can do some shady things, but this isn't one of them.

Disconnect the phone? WTF are you talking about? They don't just up and cancel your account when your contract runs out - it simply means you're not obligated to stay with that provider any longer. Life goes on as usual.

After a contract expires, if a person is looking to switch providers and retain the same phone number, Rogers says they require 4 weeks notice in order to "prepare to transfer the number." Just FYI for anybody who might be thinking about going that route.

[AR_Six]

^Except if you actually do go to a new company and say "I'm month to month on Rogers and I want to switch to you" they can have it done same day. The 4 weeks is bull####.

[Sliver]

Okay so something happened and his contract was renewed. Why doesn't he just call them to straighten it out like an adult. I've been with Rogers for 15 years and their customer service is great. Accusing them of being thieves for a mix up in which I'd bet money he bares some responsibility is r-tarded.

[CaramonLS]

Rogers, I hope your social media scanner picks this thread up, because you are a giant pile of crap.

I don't even get reliable reception in the middle of the City of Calgary in my condo (2nd floor) and your entire coverage map you have on your website is false.

I will cheer the day that Wind gets iPhones so that I can dump your company out of sheer spite. Heck, even if Verison comes to Canada I would switch even if you lowered your rates of compete with them.

The "big 3" are all bad. All guilty of blatent price gouging and poor plans.

[PowerPlayoffs06]

Originally Posted by AR_Six

^Except if you actually do go to a new company and say "I'm month to month on Rogers and I want to switch to you" they can have it done same day. The 4 weeks is bull####.

Yup. Just Rogers trying to bleed one last monthly payment out of people.

[Bring_Back_Shantz]

Not to be reasonable or anything, but did you actually read the contract you signed?
Cause I'm guessing it states pretty clearly that the contact will get extended if you make changes or something like that.

Roger's can't just extend a contract that you haven't signed, that's not a contract and they have nothing to stand on. So either you signed something you didn't read, in which case it's your fault you didn't read it, or there is no contarct and you're whining about nothing. Maybe you should figure out which one of those is true.

Ahhhh, I mean, what a bunch of crap, they're evil!

[Regulator75]

I agree, definitely an operator issue.

[GreatWhiteEbola]

My last issue with Rogers had me paying over $100 a month for text message overage. It took 3 billing cycles and an intelligent CSR, to have it rectified. I was provided with a full refund going back 3 months. Call, and keep calling until you get a satisfactory resolution.

When you call document the call; time, date, pertinent details, CSR rep #, etc.

[Reaper]

Originally Posted by Sliver

He can get pissed off if he wants, or he can just call them and straighten this out like a normal person.

Yelling THIEVES on the Internet just makes him sound like a nutbar to me so I find it hard to give him the benefit of my doubts.

It doesn't make him sound as much of a nutbar than if he were to demand the banning of dogs and the extermination of bears.

[OilKiller]

My wife and I are both with Rogers. We're happy with the service. Do I wish contracts were 2 years instead of 3? You bet, but all the others are the same way when it comes to contracts. We recently upgraded her phone - did an early upgrade and I called to see what they could do for us. I thought they were more than fair wiping out half of the early upgrade fee, giving us a mail in rebate and a $5 a month rebate on our plan for a full year. After selling her old phone and with the offers and rebates, we ended up making money when we did the upgrade. My experiences with Rogers have been very good, with good service and prices pretty much in line with everyone else for what we get.

No, I do not work for Rogers.

[Lego Man]

When I was six months away from my 3 year contract from expiring, I called Rogers to confirm that my records matched theirs. I called in February 2012 to make sure that my contract was expiring in September 2012.

At the beginning of the conversation, September 2012 was the last month of my three year contract. Literally - by the end of the conversation - they told me that my contract was actually ending in September 2013 - of the FOLLOWING year - and that every person I spoke to in the last three years was mistaken.

THIS ACTUALLY HAPPENED. No matter who I spoke to in the following days at Rogers (and I spoke to MANY PEOPLE), they would consistently hold that my contract was ending in September 2013. When I asked for proof, they said they would send it too me.

So then, I opened up my file folder and took out two and a half years worth of Rogers bills, as well as the contract I signed at the beginning. I called them back, gave them the bill number and had them look at that bill.

"Oh right, September 2012 it is!" is all they said. Literally.

Right then I bought out the remainder of my contract, and vowed never to do business with Rogers ever again.

#### ROGERS.

[dissentowner]

You can hate Rogers all you want you evil villian but he will save us all in the 25th Century!

[silentsim]

Typically Rogers does extend the contract when changing voice plan- especially if its a retentions plan. Sometimes they do not notify you of this- whenever I dealt with them I had to specifically point it out- as they treat it as a non-issue.

However, contract does not affect HUP (hardware upgrade status) like one poster mentioned. The HUP is tied to a specific timetable as well, (2.5 years now?) and if you extend your contract your hup is still dated from when you recieved your first discounted phone.

Having said that, I recently cancelled from Rogers and moved to Koodo. Couldn't be happier and getting much better reception in areas where I had crap on Rogers. I didn't have a phone from Rogers and was non-contracted so it was an easy swap. (Except for rogers claiming 30 days notice necessary, but would not take the 30 days notice until the port number started, hence wanting to bill me for a complete unused month, but some arguing and a mention of the CCTS set them straight.

The CCTS finds this 30 day issue of Rogers/Fido problematic- since they say you cannot give notice over phone- the notice starts when you port your #. So they eventually get Rogers/Fido to reverse it...(After filling out the form) I just took the simple route and told them I'd go that route if it was not rectified.