United Airlines forcibly removes passenger on flight they (did not) overbook

[nik-]

Except one part of the mess is drastically more significant than the other. Stop implying this is in any part equal.

[FlamesAddiction]

Originally Posted by nik-

Except one part of the mess is drastically more significant than the other. Stop implying this is in any part equal.

I didn't imply that. I said one side did a bad thing and the other didn't do the right thing. That doesn't imply they are equally responsible, in fact it does the opposite.

[CliffFletcher]

If an airline had a policy never to overbook, and it charged 10 per cent more to account for that shortfall, they'd lose out to competitors who overbook and have lower prices. When consumers care only about the lowest price, they get services that have low prices and are lousy in every other way.

[nik-]

Originally Posted by FlamesAddiction

I didn't imply that. I said one side did a bad thing and the other didn't do the right thing. That doesn't imply they are equally responsible, in fact it does the opposite.

You've been implying that for pages.

Customer is incredibly upset at being forced of a plane because the airline needs to correct its own mistake. THE GALL OF THAT MAN!

[Erick Estrada]

Originally Posted by CliffFletcher

If an airline had a policy never to overbook, and it charged 10 per cent more to account for that shortfall, they'd lose out to competitors who overbook and have lower prices. When consumers care only about the lowest price, they get services that have low prices and are lousy in every other way.

This is the sad truth. If two airlines both fly to the same destination and one is cheaper than the other by 10% the majority of people are going to go with the cheaper option. People like to complain when stuff like this happens but good service is rarely good enough for a business to survive in Canada (to a lesser extent) and the US where we are entitled to paying less for everything than most countries. We expect the best prices and then complain when we feel shortchanged.

[GirlySports]

Originally Posted by GGG

None of that matters

Even if you believe the airline was right in all of its actions in removing him it is still an unreasonable use of force / police brutality case. There is no justification for the amount of force used.

I agree. The security/police behavior is separate and they will be punished accordingly.

[RougeUnderoos]

Originally Posted by FlamesAddiction

I didn't imply that. I said one side did a bad thing and the other didn't do the right thing. That doesn't imply they are equally responsible, in fact it does the opposite.

In this situation, doing the "right thing" means just accepting being ripped off and slinking off the plane to suffer the consequences of the airline's incompetence.

I don't blame the guy for not wanting to be ripped off. Nobody likes to be ripped off. People are going to get pissed when they are, and rightly so.

[Raekwon]

Originally Posted by nik-

You've been implying that for pages.

Customer is incredibly upset at being forced of a plane because the airline needs to correct its own mistake. THE GALL OF THAT MAN!

lol, you are allowed to be upset without dealing with it the way he did. He escalated the situation and it was poorly handled, stop acting like he is a saint because he is a paying customer that was already seated.

[nik-]

Originally Posted by Raekwon

lol, you are allowed to be upset without dealing with it the way he did. He escalated the situation and it was poorly handled, stop acting like he is a saint because he is a paying customer that was already seated.

Maybe you go through life eating every bowl of #### that people hand you but that doesn't mean you should. Escalating is calling people in to drag off a passenger because you decided you didn't want to offer more compensation because you need to move your employees on a full flight.

[SuperMatt18]

Originally Posted by GirlySports

I agree. The security/police behavior is separate and they will be punished accordingly.

I think they are getting off light in the media right now.

United asked for the man to be removed, it was security/police were the ones that decided to come in and club him in the face and drag him off the plane.

Poorly handled by all parties but the security/police should be taking more flak for this as well IMO.

[Raekwon]

Originally Posted by nik-

Maybe you go through life eating every bowl of #### that people hand you but that doesn't mean you should. Escalating is calling people in to drag off a passenger because you decided you didn't want to offer more compensation because you need to move your employees on a full flight.

Why would they offer more than is legally required it doesn't make sense. It was perfectly reasonable for him to try and make them choose someone else but you have to realize at some point that they weren't changing their decision and accept it. Ride that train right to the stop but when security got involved you have to realize you weren't getting off the ground on that flight.

[chemgear]

Originally Posted by pylon

But he's Vietnamese.

Psh, North Americans can't even begin to tell the difference!

[nik-]

Originally Posted by Raekwon

Why would they offer more than is legally required it doesn't make sense. It was perfectly reasonable for him to try and make them choose someone else but you have to realize at some point that they weren't changing their decision and accept it. Ride that train right to the stop but when security got involved you have to realize you weren't getting off the ground on that flight.

Because maybe sometimes you need to do more than the minimum as a massive international air carrier. Especially when it's your adjusted requirements are what took a normal situation and made it unworkable.

They screwed up. Clearly. The continued defence of a company widely known for its poor service is laughable.

[chemgear]

Probably should have made this statement days ago.

Nevermind that the flight was not overbooked.


http://www.reuters.com/article/us-ua...-idUSKBN17E1GN

United Airlines will no longer use law enforcement officers to remove passengers from overbooked flights after global outrage erupted over a video showing a passenger dragged from one of its planes in Chicago.

"We're not going to put a law enforcement official... to remove a booked, paid, seated passenger," United Continental Holdings Inc Chief Executive Officer Oscar Munoz told ABC News on Wednesday morning. "We can't do that."

Munoz said the incident on Sunday resulted from a "system failure" that prevented employees from using "common sense" in the situation and that Dr. David Dao, whom security officers pulled by his hands from the cabin before takeoff, was not at fault.

In the ABC interview, Munoz apologized profusely to Dao, his family, passengers and United customers.

"This can never, will never happen again," he said.

[killer_carlson]

I think the Aviation Security org (forget the name...) is getting off easy because the moment they saw the video they immediately suspended the officer in question. They accepted accountability and have suspended the employee while they work through the investigation.

They didn't try and slander the victim, or besmirch his character. Or come out with ridiculous press releases referring to terms like "reaccomodate".

Instead, they acted like most sane businesses would. People want to see the tough guy security who smashed a seniors face against an armrest and drug him down the aisle held accountable. He's been suspended pending further investigation.

That's why they are getting off easier in social media


As an aside, I saw on the news last night that there are now US Senators looking to call United to the carpet and their secretary of transportation is apparently going to look into the overbooking issue.

[chemgear]

[killer_carlson]

Originally Posted by chemgear

Probably should have made this statement days ago.

Nevermind that the flight was not overbooked.


http://www.reuters.com/article/us-ua...-idUSKBN17E1GN

United Airlines will no longer use law enforcement officers to remove passengers from overbooked flights after global outrage erupted over a video showing a passenger dragged from one of its planes in Chicago.

"We're not going to put a law enforcement official... to remove a booked, paid, seated passenger," United Continental Holdings Inc Chief Executive Officer Oscar Munoz told ABC News on Wednesday morning. "We can't do that."

Munoz said the incident on Sunday resulted from a "system failure" that prevented employees from using "common sense" in the situation and that Dr. David Dao, whom security officers pulled by his hands from the cabin before takeoff, was not at fault.

In the ABC interview, Munoz apologized profusely to Dao, his family, passengers and United customers.

"This can never, will never happen again," he said.

I suspect Munoz job is now at stake in this. If ths stock volatility continues and the viral "reaccomodate" sensation lingers, he'll be moved out.

[chemgear]

Haha GD, even North Korea is lighting them on fire. (You know you are doing it wrong when . . .)

https://www.facebook.com/OfficialKJU/

[GirlySports]

Originally Posted by killer_carlson

I suspect Munoz job is now at stake in this. If ths stock volatility continues and the viral "reaccomodate" sensation lingers, he'll be moved out.

the real measurement will be ticket sales over the coming months.
are people really not going to fly United going forward? Will United lower prices?

[nfotiu]

Originally Posted by CliffFletcher

If an airline had a policy never to overbook, and it charged 10 per cent more to account for that shortfall, they'd lose out to competitors who overbook and have lower prices. When consumers care only about the lowest price, they get services that have low prices and are lousy in every other way.

I don't know if that's true. I know a lot of people who are very loyal to the airline they fly. Especially those who travel a lot.