Shaw customer service

[TurnedTheCorner]

Originally Posted by TurnedTheCorner

tl;dr Don't change your service, ever, with any of the major ISP or telecom companies. The chances of them making the change as requested. correctly, the first time, are virtually nil. And if the technical service change is unexpectedly done correctly, that's a damn near guarantee that billing will mess things up.

Should I ask for a credit on my account for the 10 day service disruption, do you think?

lol, I hooked my network back up so I could watch some streaming videos on my 360, and *SURPRISE* I now have an IP! And DL speeds of approaching 50 mbps, just as I should!!

However, whereas before under BB100 I should have been getting UL speeds of 10 mbps and was getting ~5, I am now on BB50 and should be getting ~5 and am only getting ~3. I bet the whole time I was on BB100 I should have been getting ~10, but they ####ed up my settings on their side somehow. smh. I am calling them to see if they can manage to actually configure me to get 5 UL like I should be, and then I'm cancelling the Sunday service call.

[TurnedTheCorner]

Originally Posted by Shaw

Randy #4593 (19:02:49):
We see you modem is set up get up to 5Mbps upload.
Randy #4593 (19:03:05):
I am sorry but there is no button we can press to improve your upload speeds.
Randy #4593 (19:03:19):
You results are still within the acceptable range for BB50.

No, you just have a "Break ####" button apparently.

[Hemi-Cuda]

Originally Posted by kermitology

So a couple of weeks ago I was "let go" by Shaw (anyone expecting mobile apps from them, it is apparently no longer a business priority) and as a result I cancelled my service. Then about a week later I get a call from retentions asking me why I had requested to cancel my service..

Uh, well.. because I basically got fired.
Oh.. uhm.. well, then you still know how good the Shaw experienc..
I'm going to stop you right there. I don't care how good it is, I cannot possibly imagine a scenario where I will use Shaw services for the foreseeable future.

ya i thought like you when i was "let go" from Shaw, cancelled my services and went to Telus for TV and internet. well that 6 month promo couldn't have ended quick enough, the digital box for the TV is terrible and the internet is half the speed of what i'm getting with Shaw for the same price. as much as they're a terrible company, Shaw still has the best services available

[TurnedTheCorner]

The tech did do some reconfiguring in my suite, making sure the outlet where I connect my Shaw router and TV was prioritized. But it made no change to the service level.

Not sure if I should contact Shaw tech again and get them to make me a new modem record, or if I should leave well enough alone.

[kermitology]

Originally Posted by Hemi-Cuda

ya i thought like you when i was "let go" from Shaw, cancelled my services and went to Telus for TV and internet. well that 6 month promo couldn't have ended quick enough, the digital box for the TV is terrible and the internet is half the speed of what i'm getting with Shaw for the same price. as much as they're a terrible company, Shaw still has the best services available

I'm just getting nothing instead. I like that much better.

[fredr123]

We cut our cable tv subscription with Shaw earlier this year, keeping internet and home phone.

On Saturday, a rep from Shaw made us a sweetheart offer. I asked her to send me the details by email. It clearly stated the offer expires on August 31.

Smash cut to today when I email her back to accept the offer. She replies that the details of the offer have changed. The promotional pricing will be for 6 months instead of 12. Internet will be the same package that we have now instead of the upgraded service (10 vs. 20 MBPS). We will have our choice of three theme packs instead of all the channels. And oh, by the way, she says. Offers can expire at any time.

I wrote her back, explaining that the offer was set to expire on August 31 and that I had accepted it before it was withdrawn. Guess we'll wait and see how this goes, but I'm pretty sure I know how it ends.

[bossy22]

I haven't had tv with anyone for about 8 months. Shaw called, offered basic hd Cable, first 6 months being $9.99, no commitment, and the pvr is ours for free. I figure wtf, so I schedule for End of the week, tech calls the morning of the install. He doesn't have a modem, so we reschedule. We wait for the tech, and he's a no show, so I leave. He did show up, over 2 hours late and left a note on our door. It's not worth the hassle to me to reschedule again.

[WhiteTiger]

So despite the no-show yesterday, I once again wait for a tech to come and install the first cable service I've had in nearly a decade. Once again, I ask for the 5pm to 7pm window.

At 6:30, I call them, wanting to know if the tech is still going to show up, realizing that he's got a half hour to do so. The rep on the phone goes back and forth with me for 15 minutes, and then says she'll leave a message with the tech.

Finally, at 7, I get a call from the tech saying he "should be" about a half hour away. I'm wondering if he's actually gonna show up today...

[PeteLFan]

When I got my install last month the tech showed up 2 hours early lol.

[WhiteTiger]

Originally Posted by PeteLFan

When I got my install last month the tech showed up 2 hours early lol.

Well, he ended up showing up 45 minutes late. But hey, now I've got cable for the first time in a decade.

[Violator]

Originally Posted by PeteLFan

When I got my install last month the tech showed up 2 hours early lol.

I had more people mad at me for showing up early than for showing up late

[WhiteTiger]

Originally Posted by Violator

I had more people mad at me for showing up early than for showing up late

I can understand that. Show up 2 hours early for my appointment, and I'm still at work. There's no way I could be home at all, so I 'miss' the call because you are early. I'd find that quite annoying. The guy who showed up late today told me about his previous call...a very old house with two subdivides in the basement, and everyone was getting something. A lot of work. I can understand that. Stuff goes later than planned.

[PeteLFan]

Originally Posted by Violator

I had more people mad at me for showing up early than for showing up late

Thing is I woke up early to go workout and be ready for the appointment on time, him showing up early and taking longer then I thought threw a wrench in my day.

[Rathji]

Not Shaw related, but up the same alley.

Did an Telus install for a client this past week, and the work order listed only about 20 or 30% of what actually needed to be done. Lucky he showed up about 20 hours early, so the work was actually done by the time I needed it to be. Lucky someone was on site to let us know, or I would have missed him entirely.

Sometimes things get missed in a work order and sometimes the work order can't possibly predict the chaos that an installer might find when he gets on sight.

The installers who claim to show up, or show up and silently drop a card saying they missed you when you were home the whole time are the worst though. I get it if you dont want to work late, but call and tell me so I am not wondering what happened or waiting around and no one is going to show.

[fredr123]

Still refusing to honour their original offer. I asked to speak to the lady's supervisor. He's in a meeting but will call me back. I'm not holding my breath.

Edit: I got a message saying that the lady's supervisor said to go ahead with the offer even though it's expired. I'm sceptical that she actually spoke to her supervisor at all.

I've got a scheduled time for install tomorrow morning between 10 and 12. Fingers crossed.

[To Be Quite Honest]

I signed up with tech savvy two weeks ago and Shaw hasn't been able to show there face to hook me up! Has anybody else had this issue? I'm stuck with wind speed from my phone and it's terrible. 10 - 30 kbps terrible.

Sent from my Nexus 5 using Tapatalk

[wooohooo]

Originally Posted by To Be Quite Honest

I signed up with tech savvy two weeks ago and Shaw hasn't been able to show there face to hook me up! Has anybody else had this issue? I'm stuck with wind speed from my phone and it's terrible. 10 - 30 kbps terrible.

Sent from my Nexus 5 using Tapatalk

I read this in the metro how its a problem if you're with teksavvy. However I had an appointment booked through shaw and that was over a week so I must imagine they're pretty busy right now and can't see helping a wholesaler be their top prioritt