Shaw customer service - Page 11 - Calgarypuck Forums - The Unofficial Calgary Flames Fan Community

malcolmk14 · 10-10-2011, 09:34 PM

Shaw is supposed to come tomorrow, this is the third time I have had an appointment with them. If they don't show up this time, we're calling Telus.

malcolmk14 · 10-11-2011, 11:07 AM

Another no-show from Shaw this morning, they wanted to reschedule for next Thursday, the 20th.

They just lost a customer for life. That company will never get another dime from me and I will actively encourage my entire family and everyone I know to go to Telus or someone else.

OilKiller · 10-11-2011, 11:25 AM

Wow, that is insane. I would have done the same. In fact, I would have done it sooner. Luckily, they have never had an appointment with me and missed it.

fundmark19 · 10-11-2011, 12:28 PM

Are you an existing or new customer? I found and an existing customer I heard terrible service. But not that I am a new customer it has been pretty good thus far

BlackArcher101 · 10-11-2011, 12:41 PM

Odd, I have always had awesome customer experience and did so this weekend again when I upgraded the services for my father to a full out package. Call answered within 1 minute and the TSC was extremely nice and helpful.

fundmark19 · 10-11-2011, 01:05 PM

Quote:

Originally Posted by BlackArcher101

Odd, I have always had awesome customer experience and did so this weekend again when I upgraded the services for my father to a full out package. Call answered within 1 minute and the TSC was extremely nice and helpful.

You are a damn liar! You always bash shaw, I have video evidence!

Rathji · 10-11-2011, 01:45 PM

Quote:

Originally Posted by malcolmk14

Another no-show from Shaw this morning, they wanted to reschedule for next Thursday, the 20th.

They just lost a customer for life. That company will never get another dime from me and I will actively encourage my entire family and everyone I know to go to Telus or someone else.

That is insane.

You really need to wonder how something like that can happen.

malcolmk14 · 10-11-2011, 01:50 PM

Yeah - for anyone who doesn't want to go through the thread:

Saturday October 1st: appointment scheduled for 8-10AM
Called them at 10:45, they said they would call back within half an hour.
Called them at 12:30, they said they would call back within half an hour.
They called at 3:05, said there was a routing issue, asked to re-schedule for Oct 8.

Saturday October 8th: appointment scheduled for 3-5PM
Didn't show up and didn't call within the allotted time. We called them, they apologized profusely and requested that we re-schedule Oct 11.

Tuesday October 11th: appointment scheduled for 9-11AM
No show, no call, once again. We call around 11:15 to ask what the deal is, they say there was a routing issue and ask if they could re-schedule for October 20th, next Thursday.

Unfortunately today's miss is going to cost them a customer.

Hockeyguy15 · 10-11-2011, 01:53 PM

Quote:

Originally Posted by malcolmk14

Yeah - for anyone who doesn't want to go through the thread:

Saturday October 1st: appointment scheduled for 8-10AM
Called them at 10:45, they said they would call back within half an hour.
Called them at 12:30, they said they would call back within half an hour.
They called at 3:05, said there was a routing issue, asked to re-schedule for Oct 8.

Saturday October 8th: appointment scheduled for 3-5PM
Didn't show up and didn't call within the allotted time. We called them, they apologized profusely and requested that we re-schedule Oct 11.

Tuesday October 11th: appointment scheduled for 9-11AM
No show, no call, once again. We call around 11:15 to ask what the deal is, they say there was a routing issue and ask if they could re-schedule for October 20th, next Thursday.

Unfortunately today's miss is going to cost them a customer.

I myself haven't had any issues with Shaw, but I hope you told them to suck an egg when they screwed you over today. Right then I would have told them to cancel my services.

fredr123 · 10-11-2011, 01:59 PM

What's the resale market like for Shaw hardware right now? I've got a bunch of cash sunk into their cable boxes and I'm reluctant to switch providers as a result.

GreatWhiteEbola · 10-11-2011, 02:09 PM

Quote:

Originally Posted by fredr123

What's the resale market like for Shaw hardware right now? I've got a bunch of cash sunk into their cable boxes and I'm reluctant to switch providers as a result.

I just sold a DCT700 for $30, retails for $78. I had it on Kijiji for 10 min before I got an email.

OldDutch · 10-11-2011, 03:45 PM

Malcolm, If you are not too angry, I would call Shaw and speak to retentions. Tell them your story and how you are super disappointed in Shaw because you used to have a high opinion of them. You are now tempted to switch to Telus.

I think they will offer a discount of some sort. They messed up shipping me my BB50 modem and I got $50 off for the next 6 months. Maybe they will give you a deal as a sorry?

If not then tell them to beat it and go to Telus. At least you gave them one last chance. However I would not blame you if you didn't.

TurnedTheCorner · 10-11-2011, 05:22 PM

I can't believe Shaw no-showed three times on malcolmk14. That's horrrible.

squiggs96 · 10-11-2011, 07:57 PM

Quote:

Originally Posted by malcolmk14

Yeah - for anyone who doesn't want to go through the thread:

Saturday October 1st: appointment scheduled for 8-10AM
Called them at 10:45, they said they would call back within half an hour.
Called them at 12:30, they said they would call back within half an hour.
They called at 3:05, said there was a routing issue, asked to re-schedule for Oct 8.

Saturday October 8th: appointment scheduled for 3-5PM
Didn't show up and didn't call within the allotted time. We called them, they apologized profusely and requested that we re-schedule Oct 11.

Tuesday October 11th: appointment scheduled for 9-11AM
No show, no call, once again. We call around 11:15 to ask what the deal is, they say there was a routing issue and ask if they could re-schedule for October 20th, next Thursday.

Unfortunately today's miss is going to cost them a customer.

I would continue to have them scheduled to come out to your house and then not be there when they are supposed to show. See how many times you can get them out there. Tell them you are moving to Three Hills or Okotoks and need them to go out there too.

red sky · 10-12-2011, 09:23 AM

Quote:

Originally Posted by squiggs96

I would continue to have them scheduled to come out to your house and then not be there when they are supposed to show. See how many times you can get them out there. Tell them you are moving to Three Hills or Okotoks and need them to go out there too.

fundmark19 · 10-13-2011, 08:24 AM

Well as a "new customer" I had another great service experience. Went to get router switched to bridge mode so I could use my own. Used the call back feature that said call back would be 2-3 hours they called back after 1. I wasn't home and normally if you miss a call shaw gives up. Luckily they called back 3 times and I got the last one. Man on phone was very helpful getting the router set up and added my old boxes from my account to my wifes new account!

Ducay · 10-13-2011, 02:36 PM

Quote:

Originally Posted by malcolmk14

Yeah - for anyone who doesn't want to go through the thread:

Saturday October 1st: appointment scheduled for 8-10AM
Called them at 10:45, they said they would call back within half an hour.
Called them at 12:30, they said they would call back within half an hour.
They called at 3:05, said there was a routing issue, asked to re-schedule for Oct 8.

Saturday October 8th: appointment scheduled for 3-5PM
Didn't show up and didn't call within the allotted time. We called them, they apologized profusely and requested that we re-schedule Oct 11.

Tuesday October 11th: appointment scheduled for 9-11AM
No show, no call, once again. We call around 11:15 to ask what the deal is, they say there was a routing issue and ask if they could re-schedule for October 20th, next Thursday.

Unfortunately today's miss is going to cost them a customer.

#firstworldproblems

As someone who bailed from Shaw after many years to Telus......I was back to Shaw after just a month. You complain about Shaw, but when you realize Telus' service is worse (and they charge for tech visits), Shaw starts to look way better.

Rathji · 10-13-2011, 03:50 PM

Quote:

Originally Posted by Ducay

#firstworldproblems

As someone who bailed from Shaw after many years to Telus......I was back to Shaw after just a month. You complain about Shaw, but when you realize Telus' service is worse (and they charge for tech visits), Shaw starts to look way better.

You can't be serious..

Yellefan · 10-13-2011, 03:53 PM

Quote:

Originally Posted by Ducay

#firstworldproblems

As someone who bailed from Shaw after many years to Telus......I was back to Shaw after just a month. You complain about Shaw, but when you realize Telus' service is worse (and they charge for tech visits), Shaw starts to look way better.

I've never been charged for a tech visit by telus.

Cluelessboy · 10-13-2011, 03:59 PM

Quote:

Originally Posted by Ducay

#firstworldproblems

As someone who bailed from Shaw after many years to Telus......I was back to Shaw after just a month. You complain about Shaw, but when you realize Telus' service is worse (and they charge for tech visits), Shaw starts to look way better.

I agree as ive been on telus and shaw internet and had much more problems with telus. I wanted to jump off a bridge each time i had to call tech support.